ESD weekly claim phone system not offering filing option - can't submit my claim!

same here!! i tried 3x yesterday and the menu options changed. so frustrating, this is the 3rd time in 2 months something's gone wrong w/ my claim

The phone system menu options occasionally get updated without warning. Try pressing 1, then 1 again, then 3 when you get to the main menu. That worked for me last week when I couldn't find the weekly claim option. If that doesn't work, you might be calling outside the weekly claim filing period (Sunday-Saturday) or your claim might need attention for another reason.

THIS HAPPENS EVERY TIME THEY "UPDATE" THEIR SYSTEM!! Last time they did this I missed a week of benefits because I couldn't file on time. Then they made me fill out an application for a "missed week" which took 6 WEEKS to process. ESD is an absolute nightmare to deal with. If you can't get the phone system to work, you MUST try to reach a live agent ASAP before your filing window closes!!

Have you tried filing online instead? That's what I always do and it's much easier than the phone system.

I had the exact same problem last month - turned out my claim had an adjudication issue that needed to be resolved before I could file again. Check if you received any letters in the mail from ESD recently. For me, I had to verify some employment details before I could submit more weekly claims. The most reliable way to check what's happening is to speak directly with an ESD agent. I spent days trying to get through the regular number without success. I finally used Claimyr (claimyr.com) to get connected to an agent within 15 minutes. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The agent explained exactly why my weekly claim option was missing and what I needed to do to fix it. Saved me weeks of stress!

try calling RIGHT when they open in the morning thats what i do everytime and i get thru

Here's what might be happening based on my experience working with claimants: 1. If your benefit year has ended, you won't see the weekly claim option until you file a new initial claim 2. If you have an adjudication or identity verification issue pending, sometimes the system restricts weekly filing until that's resolved 3. If you reported earnings over your benefit amount for several consecutive weeks, the system sometimes automatically stops offering the weekly claim option 4. There could be a technical issue with the phone system - they do sometimes have glitches I'd recommend checking your claim status on eServices if possible (maybe at a library or friend's house since your internet is down). If that's not possible, you need to speak with an agent directly. Be prepared with your claim ID number and personal identification information when you call.

UPDATE: I finally got through! Turns out my claim had been flagged for an eligibility review because of my part-time work. That's why the weekly claim option wasn't showing up. The agent was able to reset something in the system and now I can file again. For anyone else having this issue - keep trying to reach an agent! Sometimes the system has issues that only they can fix on their end.