Can't find weekly claim option after reopening ESD claim - need direct phone contact

I went through the EXACT same issue last month after reopening my claim. The weekly claim option doesn't show up immediately - it takes their system 24-48 hours to update. If it's been longer than that, you need to call the claims center at 800-318-6022, but good luck getting through. I got disconnected 17 times before giving up. I ended up using Claimyr (claimyr.com) to get through to an agent. They have this service that holds your place in line and calls you when an agent is available. Saved me hours of frustration. Check out their demo video if you're curious: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. Worth it to get this sorted out before you miss more weeks.

the menu options are useless tbh. press 2, then press 0 like five times in a row. sometimes it bypasses and puts you in the queue. worked for me once but not always.

This is a common issue with reopened claims. There are a few potential causes: 1. Your claim may be stuck in processing status 2. There could be an identity verification hold 3. Your reopened claim might need manual review For most reopened claims, you need to call 800-318-6022 and speak with a claims specialist. The best times to call are Tuesday-Thursday between 8-9am or 4-5pm. Be prepared with your claim ID and the date you reopened. Alternatively, you can submit a message through the ESD secure message portal, but phone is faster for fixing weekly claim access issues. The waiting week should be automatically credited once you get the weekly claim option working again - that's normally just a technical issue.

ESD IS THE WORST!!! I had my claim reopened in January and it took THREE WEEKS before I could file weekly claims. Called 46 times in one day. When I finally got through, they said it was some stupid flag on my account that needed to be removed manually. This system is designed to prevent people from getting benefits!!!

have u checked if ur in standby status? that happened to me and it was weird cause i couldnt do weekly claims either. might be different issue tho

When you reopen a claim, you sometimes need to wait until Sunday after reopening before the weekly claim option appears. If it's been more than one full week since reopening, then yes, you definitely need to speak with an agent. The most direct way to reach ESD: 1. Call 833-572-8400 instead of the main number 2. Choose option 1, then option 3 3. Be prepared to wait (avg 45-90 minutes) Regarding your waiting week: When you do connect with ESD, specifically mention that you need both the weekly claim access fixed AND your waiting week properly credited. They will need to manually adjust this in most cases of reopened claims with delayed weekly claim access. Keep detailed notes of all calls, including agent names and ID numbers. This will help if you need to reference the conversation later.

I'm going through this exact thing right now too! My claim says "active" but there's no way to file a weekly claim. I'm on day 5 of trying to reach someone. Did any of these suggestions end up working for you? I'm getting desperate.

UPDATE: Finally got through to someone! For anyone else with this issue - I used the 833-572-8400 number that @ClaimExpert suggested and pressed 1, then 3 like they said. Still waited about an hour but actually spoke to a person! My problem was that when I reopened my claim, it got flagged for "eligibility review" which prevented the weekly claim option from appearing. The agent manually added the option to my account and I was able to backdate my claim to include the waiting week. They said this is happening to a lot of people right now because their system was updated in February. Thanks everyone for your help!

@UI_Struggler Glad you got through! For your first payment after reopening, it typically takes 3-5 business days once you've successfully filed those weekly claims. Since you had that eligibility flag, it might take slightly longer, but you should see it by next week. The waiting week doesn't pay out but it's important that it's properly credited in the system.