ESD phone claims line keeps dropping calls at final confirmation - anyone else experiencing this?

Same thing happened to me last month. The automated system has been glitchy since they did that system update in January. Try filing your weekly claim online through eServices instead - it's much more reliable and you'll get a confirmation number you can screenshot for your records. If you absolutely need to use the phone (like if you have limited internet), try calling very early in the morning around 6:30am when the system first opens. The line seems to handle calls better during off-peak hours.

omg im dealing with this RIGHT NOW!!! third attempt and keeps dropping at the same spot. this is so frustrating!!

I had this EXACT problem!!! Called ESD about it and after sitting on hold for 2.5 HOURS, they told me the claims were NOT going through when the calls dropped. The system needs to complete that final confirmation for it to register. So frustrating!!! They said it was because of "high call volume" but that's what they ALWAYS say. 🙄 You should definitely switch to the online system. It works way better and you get immediate confirmation.

If you're having trouble with both the phone system AND the website, you might want to try Claimyr. I was in the same situation last month with the dropped calls and website errors. Claimyr helped me get through to an actual ESD agent who fixed my account issues and processed my claim manually. They have a video that shows how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The website is claimyr.com - it basically secures your place in line so you don't have to keep redialing. Saved me days of frustration.

this happnd to me 2 but my claim actuly went thru! i got paid even tho the call droppd. check ur bank account maybe its alredy there?

Here's what's happening: ESD is currently experiencing technical issues with their IVR (Interactive Voice Response) system. This is affecting approximately 15% of callers trying to file weekly claims by phone. The issue is specifically occurring at the final confirmation stage. Here are your options: 1. Use eServices to file online at secure.esd.wa.gov/home/ 2. Try the phone system during off-peak hours (before 7am or after 6pm) 3. If you get an ID verification error online, you'll need to speak with an agent directly 4. Visit a WorkSource center for in-person assistance I recommend checking your claim status online about 4 hours after attempting to file. If it shows as "weekly claim processed" for the current week, your claim did go through despite the call dropping. If not, you'll need to try again using one of the methods above.

i hate that stupid phone system!! it never works right!! i always use the website now

If you're getting an ID verification error when trying to use eServices, try clearing your browser cache and cookies first. If that doesn't work, your account might be flagged for identity verification. For weekly claims, I've found that using the eServices mobile site on my phone works better than the desktop version or the telephone system. Just make sure you're on a stable wifi connection when submitting.