ESD weekly claim phone system hangs up after fraud question - will payments still arrive tomorrow?

I had the exact same problem two weeks ago! The phone system kept hanging up on me right after that fraud question. I ended up using the online eServices portal to file instead - took me like 5 minutes once I logged in. As for your payment timing question, I believe as long as you file before 4pm today, you should still get your payment tomorrow. After that, it might get delayed by a day.

the phne system is always messd up tbh... sometimes it hangs up after asking about ur work search activities too. so annoying

This is a known issue with the phone system that ESD has been working to fix. The problem typically happens when there's high call volume on Mondays. Here's what I recommend: 1. Try filing later in the evening when call volume is lower (after 7 PM) 2. Make sure you're calling from the phone number registered in your account 3. Answer questions clearly and pause between responses 4. If it still doesn't work, you have until 11:59 PM on Monday to file and still get paid on Tuesday If you continue having issues, you might want to contact ESD directly to resolve your eServices password issues so you can file online, which is much more reliable.

I've been filing by phone for the past 6 months and ran into this exact issue twice. I found a solution that worked for me - call from a different phone. For some reason, when I called from my husband's cell instead of mine, the system processed my claim completely. Something about the connection quality or how the system recognizes certain phones. Regarding payment timing - I've filed as late as 8pm and still received payment the next day. However, ESD's official guidance is to file before 4pm to guarantee next-day processing. Hope this helps!

totally get ur frustration!! i was filing by phone last month and kept getting hung up on RIGHT at the work search part. wanted to throw my phone at the wall!! finally got thru around 9pm when i guess their system wasnt so busy

I've found that if you're having issues with the phone system, reaching an actual ESD agent is nearly impossible with their regular line. After spending 3 weeks trying, I discovered a service called Claimyr (claimyr.com) that helped me get through to an ESD representative in about 20 minutes. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The agent was able to file my weekly claim over the phone for me AND fix my eServices account so I could file online going forward. Totally worth it after all the frustration with the automated system.

I think there might be a glitch in the unemployment phone system right now. My brother had the same issue yesterday, and when he finally got through to someone at ESD (took him 2 days of calling), they said they're aware of the problem and working on it. Something about the fraud question triggering an error in their updated system. Annoying, but at least it's not just you!

Just wanted to update - I checked with my neighbor who works for ESD (not in claims processing, but still has some insider info). She confirmed that payments filed anytime on Monday should process overnight and arrive Tuesday. The 4pm cutoff is actually for same-day processing, not next-day. So you should be fine as long as you get it done today!

UPDATE: ESD just posted on their website that they're experiencing technical difficulties with the phone claim system today. They recommend using eServices if possible, but also stated that anyone who attempts to file by phone today but encounters errors will still have their claims processed on time as long as they successfully file by Wednesday. They're also temporarily waiving the Monday filing deadline due to these issues.