Is anyone else having random filing issues with NY unemployment this month?

YES! Same exact thing. My claim worked fine for like 4 months straight then suddenly last week the system started giving me that "we cannot process your claim at this time" message. I called probably 50 times and couldn't get through to anyone. Then somehow yesterday it just...worked? No explanation. My neighbor had zero issues this whole time. The unemployment system is total garbage!

After weeks of trying to get through the broken NY unemployment system, I tried this service called Claimyr (claimyr.com) and they actually got me connected to a real person on the phone! Best money I've ever spent to finally get my benefits paid. They have this system where they wait on hold for you and then call you when an agent picks up. Saved me hours of frustration and my claim got fixed in one call. They also have this explainer video that helped me understand how it works: https://youtu.be/Rdqa1gKtxuE

I work in IT and I think what's happening is they're doing rolling updates to their system but not announcing it. That explains why some people can get through while others can't - depends what server you get routed to. Try clearing your cache completely, using incognito mode, and filing during off-peak hours (early morning or late evening). Also make sure you're not using any VPN.

Dude its completley random who can file and who cant. I havent had any issues but my wife who has literally the EXACT same claim type gets errors every week. Same computer, same wifi, same everything. Even when she logs in through my account (we both knwo each others info) her SSN still gets errors. Makes ZERO sense 💯

LISTEN UP EVERYONE - here's what's actually happening with NY unemployment right now. I have a friend who works there (not giving details for obvious reasons). Their system is overwhelmed because they're trying to implement new anti-fraud measures while simultaneously upgrading parts of their ancient computer system. Some accounts get flagged randomly for extra verification which is why some people sail through while others get blocked. Your best options are: 1) Try filing during off-hours (before 7am or after 7pm) 2) Use a completely different device if possible 3) If you're still stuck after 3 tries, you NEED to talk to a human agent The phone system is deliberately understaffed - they don't have enough agents. That's why so many people have success with claimyr.com - it just keeps dialing until it gets through the understaffed phone lines. If you're getting the SSN error specifically, that means your account is flagged for verification and ONLY a human agent can fix it. The website will never work until they clear the flag. Hope this helps someone. The system sucks but knowing what's happening helps navigate it.

I wonder if it has anything to do with what industry you worked in? I was in hospitality and have had zero problems filing. My boyfriend was in tech and can't get through at all.

Anyone else notice that the site works better on certain days? Mondays are ALWAYS a disaster for me, but Wednesdays seem to work fine. Maybe try different days if you're getting errors?

Just a heads up - I spoke to an agent yesterday (finally got through after 2 hours) and they said they're aware of the random errors and are working on fixing them. They told me it should be resolved by next week. Take that with a grain of salt tho, we've all heard that before 🤡

has anyone tried filing through the mobile app instead of the website? i switched to the app last week and havent had any issues since

I've been on unemployment for 6 weeks and here's my experience: first 2 weeks = no problems, weeks 3-4 = constant errors, week 5 = no problems, this week = can't file at all. Absolutely no rhyme or reason to it. NY unemployment system is run by drunk monkeys I swear.

fun fact that might help: if you get an error on the website, try calling the automated phone filing system instead (1-888-581-5812). I couldn't file online for 3 weeks but the phone system worked every time.

Not sure if this is related but I noticed my claim started having issues right after I changed my direct deposit info. Anyone else experience something similar? Maybe certain account changes trigger extra verification?

am i the only one who thinks its weird that they havent put out any official announcement about these issues? like acknowledge the problem at least??

If ya'll are desperate and need to speak to someone, I found this service called Claimyr that actually works (claimyr.com). It dials over and over for you then calls your phone when they get someone. I was skeptical but my claim was stuck for weeks and this got me a real person who fixed everything in 10 mins. Talking to an agent got my money unlocked so fast. Worth every penny when rent is due!

Does anyone have a clue why my boyfriend and I filed at literally the same time, sitting next to each other, and his went through fine but mine gave the "we cannot verify your information" error? We both have standard unemployment, both worked full-time, both have been claiming for about the same amount of time. Makes zero sense!

I work in government (not unemployment) and can tell you most state systems are absolute dinosaurs running on ancient code. What's probably happening is they're trying to patch security issues but breaking functionality in the process. The randomness is likely because different user accounts are stored in different database clusters. Just keep trying and eventually you'll hit a working server.

for everyone struggling with the website, I FINALLY got through by using Microsoft Edge browser (of all things) after Chrome and Firefox both failed me for weeks. might be worth a try 🤷‍♀️

This might sound crazy but has anyone tried using a different wifi network? I couldn't file at home for weeks, then tried at Starbucks and it worked immediately. Now I wonder if certain IP ranges are getting blocked or throttled.

Hate to be that person, but I think some accounts are just permanently messed up in their system. I had to create a whole new account after 2 months of errors. Lost some payments in the process but at least I can file now.