EDD phone nightmare - called right at 8am but still can't reach anyone after 6 hours

Welcome to EDD hell 👹 Been through this exact nightmare 3 times in the past 6 months. The 8am rush is actually the WORST time to call because literally everyone tries then. Try calling at weird times - I've had better luck around 10:30am or 2:45pm. Also, when you hear the first automated menu, press 1-2-4 instead of following the prompts for claims questions. Sometimes that route has shorter queues.

It's frustrating, but unfortunately pretty normal. What's probably happened is your certification triggered an eligibility issue that needs manual review. When claims go to 'pending' from 'paid' status, it typically means something flagged in the system. A few things that might help: 1. Check your UI Online account for any messages or tasks in your inbox 2. Look under 'History' to see if there's any clue about what triggered the pending status 3. Did you report any earnings or answer any questions differently this time? The phone situation is tough, but keep trying different times throughout the day. Sometimes mid-afternoon has slightly better luck.

lol evry1 thinks 8am is the magic hour but thats when the lines are WORST!!! ive been on edd since november and trust me the pending thing happens all the time. sometimes it fixes itself in 2-3 days, sometimes u gotta call. keep trying bro

I went through this exact situation last month and found a service called Claimyr that helped me get through to EDD after days of failed calls. It basically automates the calling process and notifies you when it gets through to a real person. Saved me hours of frustration. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km I was skeptical at first but it worked really well for me. The rep I spoke with was able to immediately fix my pending payment issue - turned out there was a random quarterly income review flag on my account that needed to be cleared.

The EDD phone system is COMPLETELY BROKEN and has been for YEARS!!! They know exactly how many claims are in the system, how many staff they have, and how many calls they get - yet they REFUSE to fix the call center situation!!! I had to call 143 TIMES over 3 DAYS to get through last month. It's INSANE that we have to go through this in 2025!!!! They should be ASHAMED of how they treat people who are already struggling!!!! 😡😡😡

have u tried using the contact us form on ui online? sometimes they respond to those in a day or 2. better than phone imo

My certification went pending last Sunday and changed to paid yesterday without me doing anything. Sometimes the system just takes a few days to process everything, especially at month-end when they're probably running a bunch of automated reviews. Maybe give it another day before stressing too much?

btw they hangup when their call queues are full not cuz they dont wanna talk to u. system cant handle more than like 300 ppl on hold or somethin

Quick update for anyone following this thread: Starting last month, EDD implemented a new pending review process that automatically flags some certifications for a brief manual review. These typically resolve within 3-5 business days without any action required. However, if your payment history has been consistent and suddenly changes to pending, it's still worth trying to contact them as it could indicate a more specific issue with your claim.