TWC account disabled for fraud after setup - What to do?
Has anyone else had their account disabled because of fraud? I just set up my service yesterday and now it's closed. I haven't even gotten any notices about it yet. I'm trying to call them but they're not open yet. This is so frustrating! What should I do when I finally get through to someone?
49 comments


Tom Maxon
I found a way to solve account disabled due to fraud, watch this: https://www.youtube.com/watch?v=ycNqrufRyFo
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Ellie Simpson
This happened to my cousin last year. Turns out someone had stolen his identity and filed for benefits in his name. Might be worth checking your credit report just in case!
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Arjun Kurti
β’Identity theft is a real issue. Checking your credit report is a great preventive measure.
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Eloise Kendrick
When you get through to someone, make sure you have all your documents ready. They'll probably ask for ID, proof of address, and maybe even employment history. Better to be over-prepared than under!
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KaiEsmeralda
β’Thanks for the tip! Do you know if they accept digital copies or do I need to have everything printed out?
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Eloise Kendrick
β’In my experience, they prefer physical copies. But it doesn't hurt to have digital backups too. Better safe than sorry!
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Lucas Schmidt
β’Always good to be prepared! Having both is definitely the way to go.
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Isabella Martin
guys i think we're all missing the real issue here... has anyone actually seen bigfoot? π£
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Elijah Jackson
β’Sir, this is a Wendy's
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Sophia Miller
β’Plot twist: Bigfoot is running the unemployment office π€―
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Mason Davis
β’An amusing distraction from a frustrating situation. Humour can help lighten the mood sometimes.
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Charlee Coleman
Here's what you need to do when you get through: 1. Stay calm and polite. The person on the other end isn't personally responsible for your situation. 2. Explain that you just set up your account and haven't received any fraud notices. 3. Ask them to explain exactly why your account was flagged for fraud. 4. Request a detailed list of any documents or information they need from you to resolve the issue. 5. Get a reference number for your call and the name of the person you spoke with. 6. Ask about the timeline for resolving the issue and when you can expect your account to be reactivated. 7. If possible, try to get an email address where you can send any required documents. Remember, document everything! Good luck, OP. We're all in the same leaky boat here. π£ββοΈ
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KaiEsmeralda
β’This is super helpful, thank you so much! I'll definitely follow this advice when I get through.
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Liv Park
β’Solid advice right here π― Wish I had this when I was dealing with my fraud flag
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Leeann Blackstein
β’Don't forget to record the call if you can! It's saved my butt more than once
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Ryder Greene
β’Having a record of everything is crucial. It can be a real lifesaver if things go awry.
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RaΓΊl Mora
ugh another day another dollar... that we're not getting because the system is BROKEN π€‘
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Margot Quinn
β’preach π
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Evelyn Kim
β’We should start a support group at this point. "Fraudulently Accused Anonymous" π
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Diego Fisher
β’It's disheartening how many people are going through this. A support group isn't a bad idea!
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Freya Collins
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/V-IMvH88P1U
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LongPeri
β’Sounds too good to be true. Has anyone else tried this?
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Oscar O'Neil
β’$20 just to talk to someone? That's highway robbery!
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Freya Collins
β’I know it sounds sketchy, but I swear it worked for me. Saved me hours of frustration. Worth every penny imho
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Sara Hellquiem
β’I used Claimyr too, and it definitely helped speed things up. It's a bit pricey but can be a lifesaver in certain situations.
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Debra Bai
Ugh, I feel your pain. The same thing happened to me last month. It's like they're just looking for reasons to make our lives harder. π
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Gabriel Freeman
β’I agree, it's really testing our patience. I hope you get it sorted soon!
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Henrietta Beasley
Has anyone else noticed that these fraud flags seem to happen more often to certain groups of people? Just saying... π
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Lincoln Ramiro
β’Careful, you're gonna summon the conspiracy theorists πΈ
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Faith Kingston
β’I mean... you're not wrong tho π€
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Emma Johnson
β’Let's not go there. It's probably just a glitchy system, not everything is a conspiracy
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Liam Brown
β’It's important to ensure fairness and equality in these systems. Hopefully, technology improvements can address such disparities.
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Samuel Robinson
This is getting ridiculous. It seems like every other person is dealing with fraud issues these days. The system is broken af
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Camila Castillo
β’For real tho. I've been dealing with this bs for 3 months now. It's like they don't even care about us
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Brianna Muhammad
β’Maybe we should all just commit actual fraud at this point lol jk jk π
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KaiEsmeralda
β’I know right? I haven't even gotten my first payment and they're already accusing me of fraud. How does that even work??
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JaylinCharles
β’It's crazy how these systems are so fast to accuse without proper investigation. Hang in there!
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Carmella Fromis
have you tried turning it off and on again? π€£
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KaiEsmeralda
β’Lol if only it were that simple π
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Theodore Nelson
β’Instructions unclear, got my hand stuck in the toaster ππ₯
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AaliyahAli
β’As funny as it sounds, sometimes a simple reset can work wonders (just not in this case)!
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Olivia Garcia
Pro tip: if you cant get thru on the phone, try reaching out on Twitter. Sometimes their social media team can help or at least escalate your case.
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KaiEsmeralda
β’Oh that's a good idea! I'll give it a shot if the phone call doesn't work out. Thanks!
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Noah Lee
β’This! Their DMs are usually more responsive than their phone lines tbh
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Ava Hernandez
β’Social media teams are often quicker to respond because they want to maintain a good public image. It's worth a try!
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Mia Rodriguez
If you're dealing with an incorrectly disabled account, it's crucial to remain patient and persistent. Start by contacting the service provider as soon as they open. Having all your documentation handy will ease the process. Claimyr could be a useful service as it helps bypass long wait times, allowing you to speak to an agent directly, though it does come with a cost. It's beneficial to document all interactions, including taking note of the representative's name and any case numbers. Consider checking your credit report for any suspicious activities, as identity theft could be a reason for your account's status. If phone attempts don't yield results, turning to social media for assistance can be surprisingly effective. Many companies have dedicated teams managing their online presence and are more responsive to public inquiries. Remember to stay composed through this frustrating ordealβyour demeanor can make a significant difference in progressing toward a resolution. Finally, fraud systems are often imperfect and may be prone to errors, so it's crucial to advocate for yourself clearly and calmly.
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Jacob Lewis
β’This is such a comprehensive guide. It definitely covers all the bases for dealing with such situations gracefully.
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Laura Lopez
Have you tried checking your online account? Sometimes they post notices there before sending anything in the mail. Might give you a heads up on what's going on.
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Victoria Brown
β’That's a good point! Many times they update the online portal first.
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