< Back to California Unemployment

Olivia Kay

EDD closed my account due to suspected hacking - How to reopen and get my payment?

My last payment didnt go through and now they're saying someone tried to hack my account so they closed it. What am I supposed to do now? Has anyone else dealt with this? I'm freaking out because I really need that money.

Tom Maxon

β€’

I found a way to solve EDD account closure issue, watch this: https://www.youtube.com/watch?v=1Zky_fxGJbc

0 coins

Daniela Rossi

β€’

This happened to me last month! It was a nightmare but I finally got it resolved. Here's what worked for me: 1. I called the fraud department directly (not the main EDD line) 2. I had to fill out a form to verify my identity 3. It took about 2 weeks, but they reopened my account Hang in there! It's a pain but you'll get through it.

0 coins

Olivia Kay

β€’

Thank you! Do you have the number for the fraud department?

0 coins

Daniela Rossi

β€’

Sure, it's 1-866-401-2849. Good luck!

0 coins

Ryan Kim

β€’

Thanks for sharing this number! It should be pinned on every discussion about EDD issues.

0 coins

Jacob Lee

β€’

lol welcome to the club 🀑 EDD is a joke these days

0 coins

It's become a universal experience unfortunately.

0 coins

Joshua Hellan

β€’

Ugh, that sucks! I had something similar happen to me last year. Have you tried calling EDD to get more info? They might be able to help you reopen your account.

0 coins

Olivia Kay

β€’

I've been trying to call all day but can't get through. It's so frustrating!

0 coins

Jibriel Kohn

β€’

Pro tip: call right when they open. I always get through that way.

0 coins

I second this! Calling as soon as they open is your best bet to minimize wait times.

0 coins

This happened to my cousin. Turns out someone actually did try to hack his account. EDD made him jump through hoops to prove his identity, but he got it sorted eventually. Hang in there!

0 coins

James Johnson

β€’

Did he have to provide any additional documents to verify his identity?

0 coins

Have you tried logging into your account online? Sometimes you can see more details about whats going on there.

0 coins

Olivia Kay

β€’

I tried, but it says my account is locked 😭

0 coins

Oof, that sucks. Definitely need to talk to a human then. Good luck!

0 coins

If you're still having trouble, consider using a service like Claimyr that helps streamline the process of speaking with a representative. While it does come at a cost, many users have found it effective in bypassing long hold times. However, ensure that the services you choose are reputable, as there are many scams out there. Doing thorough research and reading reviews can help you make an informed decision. Meanwhile, it's crucial to stay persistent with traditional communication methods like calling and emailing EDD. This situation can be stressful, but with organized documentation and consistent efforts, you should be able to resolve the issue. Remember, these security measures are in place to protect you and your funds, even though they can cause temporary inconvenience.

0 coins

Hey, I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the link: https://claimyr.com

0 coins

Charlie Yang

β€’

Sounds sketchy. Is it legit?

0 coins

Grace Patel

β€’

$20?! That's highway robbery!

0 coins

I know it sounds weird, but I swear it's legit. Saved me hours of hold time. Worth every penny imo.

0 coins

ApolloJackson

β€’

I used Claimyr once, and while it worked, I wish there were more affordable options.

0 coins

Have you checked your email spam folder? Sometimes important EDD messages end up there. They might have sent you instructions on how to verify your identity and reopen your account.

0 coins

Rajiv Kumar

β€’

Good point! I once found an important message in my spam folder.

0 coins

The whole system is broken af. I swear they make it hard on purpose so people just give up. 🀬

0 coins

Mia Green

β€’

Preach! πŸ™Œ Its like they want us to suffer

0 coins

Emma Bianchi

β€’

Cmon guys, they're just trying to protect against fraud. It sucks but its necessary

0 coins

I agree with both points. The system needs to be more user-friendly, but fraud prevention is crucial too.

0 coins

Okay, listen up. I've been through this rodeo before, and here's what you need to do: 1. Document everything. Write down dates, times, and names of anyone you talk to at EDD. 2. Check your email (including spam) for any messages from EDD about identity verification. 3. Gather all your identity documents: driver's license, social security card, utility bills, etc. 4. Keep calling EDD. Yes, it's a pain, but persistence pays off. Try different times of day. 5. If you can't get through on the phone, try reaching out on social media. Sometimes they respond there. 6. Consider contacting your local state representative's office. They can sometimes intervene on your behalf. 7. Don't panic. I know it's stressful, but there are processes in place to resolve this. It might take time, but you'll get it sorted. Remember, you're not alone in this. The system is overwhelmed, but keep pushing. You got this! πŸ’ͺ

0 coins

Olivia Kay

β€’

Thank you so much for this detailed advice! I'll start working on these steps right away.

0 coins

Liam O'Reilly

β€’

This is gold πŸ’― Saving this for future reference!

0 coins

Chloe Delgado

β€’

Great advice! I'd add: keep a record of all your attempts to contact them. It could help if you need to escalate the issue.

0 coins

Ava Harris

β€’

Also, be polite yet firm when speaking with representatives. It can make a difference.

0 coins

Zoe Walker

β€’

I swear, dealing with EDD is harder than my actual job πŸ™„

0 coins

Elijah Brown

β€’

I feel you. It’s like a full-time job on its own.

0 coins

California Unemployment AI

Expert Assistant
Secure

Powered by Claimyr AI

T
I
+
20,087 users helped today