Can't access account to file claim - Stuck in customer service loop. Help!

Ugh, I feel your pain! I had the same problem last month. It's like they make it impossible to actually talk to someone. Have you tried resetting your password? Sometimes that works.

I found a way to actually get someone on the phone! I used this site called claimyr.com. It's a calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to your phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/MCgaMJPY8Us

Have you tried contacting them through social media? Sometimes tweeting at them or messaging on Facebook can get a faster response.

This is ridiculous. We pay taxes for this service and they can't even provide basic customer support. The whole system needs an overhaul.

Here's what worked for me: 1. Call exactly at 8:00 AM when they open 2. Choose the Spanish option (even if you don't speak Spanish) 3. When you get a rep, politely ask if they speak English. Most do and will help you 4. If they don't, just hang up and try again It took me a few tries, but I finally got through this way. Good luck!

Have you checked if there's any scheduled maintenance or known issues on their website? Sometimes they post updates about that stuff.

lol welcome to the club 🤡 been trying to file a claim for 3 weeks now. this system is a joke