TWC approved my claim but switched to paper check - how long until it arrives?
So I finally got approved for unemployment after waiting forever (thank goodness). Problem is, I changed my payment method from direct deposit to debit card last week, but my claim got approved before the waiting period for changing payment methods was over. The TWC rep on the phone said they have to mail me a paper check for this first payment instead. Has anyone dealt with this before? How long should I expect to wait before this check shows up in my mailbox? Bills are piling up and I'm getting nervous about timing. I'm in Austin if that matters for mail delivery time.
19 comments
Michael Green
depends on where u live but usually takes 5-7 days after the payment processing date. thats what happened to me last month
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Hannah White
•Thanks! The payment processing date was Monday, so maybe I'll have it by the weekend? Crossing my fingers.
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Mateo Silva
The physical checks are processed weekly in batches at the TWC administrative office. Based on my experience helping clients with Texas unemployment issues, paper checks typically take 7-10 business days to arrive after the payment processing date shows in your account. This timing can vary slightly depending on USPS delivery in your area. One important thing to know - if you don't receive it within 15 business days, you should contact TWC to initiate a trace on the check. They won't automatically reissue it if it gets lost without you reporting it missing first.
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Hannah White
•OK that's super helpful! Do I just call the regular TWC number if I need to do a trace? I've got it marked on my calendar now to check back if it doesn't show up by the 15th.
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Mateo Silva
•Yes, you'd call the regular TWC claim support number, but be prepared for a long wait. When you get through, specifically ask for a "payment trace" on your paper check. Have your TWC account information and the payment processing date ready when you call.
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Victoria Jones
OMG I went through the EXACT same thing in January!!!! I changed from direct deposit to the TWC debit card and they had to send me a paper check for the first payment. It took FOREVERRRRR to arrive and I was FREAKING OUT because I had rent due. In my case it took almost TWO WEEKS to get the check!!! And I'm only in Houston which isn't that far from Austin where they mail them from. The worst part was I kept calling TWC to check but could never get through to ask if it was lost. Just busy signals for days.
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Hannah White
•Two weeks?? Ugh that's gonna push me right up against my rent due date. Was it at least the full amount you were expecting when it finally showed up?
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Victoria Jones
•Yeah it was the full amount thankfully! But seriously the waiting was torture. I don't understand why they can't just use the payment method you already had set up before instead of defaulting to a paper check. It's like they WANT to make everything harder!
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Cameron Black
I waited 9 days for mine to arrive. This was back in February. But I'm out in a rural area so mail is slow here anyway.
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Jessica Nguyen
If you're really concerned about getting through to TWC to check on your payment status, I'd recommend trying Claimyr (claimyr.com). I was in a similar situation last month where my payment method got messed up and I needed to speak with someone ASAP. Spent days getting busy signals until someone on this forum suggested Claimyr. They got me connected to an actual TWC rep in about 25 minutes instead of spending days redialing. There's a video demo that shows how it works: https://youtu.be/V-IMvH88P1U?si=kNxmh025COIlIzKh Honestly, it saved me a ton of stress during an already stressful time. The TWC rep I spoke with was able to verify my check was already in the mail system and gave me a more accurate timeline.
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Hannah White
•I've never heard of this before. Does it actually work? Feels like I've spent half my life listening to the TWC hold music only to get disconnected.
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Jessica Nguyen
•It worked for me! I was skeptical too, but after three days of constant busy signals I was desperate. The service basically keeps dialing for you until it gets through, then calls you when a real person is on the line. Definitely worth it when you need immediate answers about payment issues.
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Isaiah Thompson
The paper checks from TWC are consistently taking 7-10 business days to arrive currently. This timeline has been fairly consistent throughout 2025, though occasionally I've seen some arrive in as few as 5 business days for claimants in major metro areas. One thing to note - the TWC system now shows a "Payment Sent" date in your payment history that's different from the "Processing Date." If you log into your TWC unemployment account and check your payment history, look for both dates. The check typically arrives 5-7 business days from the "Payment Sent" date, not the processing date. For future payments, your TWC debit card should work as expected once this transition period is over. The paper check is only for this one transitional payment while your payment method change is processing.
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Hannah White
•Thank you! I just checked and the Payment Sent date is actually two days after the Processing Date, so that explains why I might need to wait a bit longer. Really appreciate this detailed info!
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Ruby Garcia
Just want to echo what everyone else said about the 7-10 day timeframe. But also wanted to add that I've found the USPS Informed Delivery service super helpful for tracking when important mail like this is arriving. You sign up on the USPS website and they send you daily emails with scanned images of the mail that's scheduled for delivery that day. That way you'll know exactly when your check is arriving and can plan accordingly!
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Hannah White
•That's a great idea! I'm going to sign up for that right now. At least then I'll know when to expect it instead of anxiously checking my mailbox multiple times a day.
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Alexander Evans
When I had this happen the TWC person told me 5-7 days but it was more like 12!!! The system is SO BROKEN. I got my employer to give me an advance on my last check just to cover rent. Never again will I change payment methods mid-claim!
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Michael Green
u can also call ur post office and ask if theres any mail comin to ur address from twc. sometimes they can tell u if its in the sorting facility
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Hannah White
•Really? I never thought about calling the post office directly. I'll try that tomorrow if it hasn't shown up yet.
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