Way2Go card keeps getting declined despite having funds - can't reach customer service

Had the exact same problem last month! Your card might be locked due to suspicious activity flags. Mine got flagged after I tried using it at 3 different places in one day (grocery store, gas station, then Target). The automated system won't tell you if it's locked for security reasons. You need to specifically ask for the security department when calling. Try calling exactly at 8:30am and immediately press 2-4-3 in sequence to bypass the main menu. Ask specifically for the fraud department even if that's not what you think the issue is. They can see if your card has a security hold.

omg the way2go cards r THE WORST. mine did that 2 me twice already this year. so frustrating!!!! good luck

This is actually a very common issue with Way2Go cards that I've helped many clients resolve. Here are the most likely causes: 1. Security lock - happens if you entered your PIN incorrectly multiple times or made unusual purchases 2. Card expiration - check the expiration date, they send replacements but sometimes late 3. Daily withdrawal/purchase limits - there are $500 ATM and $1000 purchase limits per day 4. Regional lock - if you try using it outside your normal area To fix this properly, you need to speak with a live representative at Way2Go, not DEO. DEO just deposits the funds; Way2Go manages the card service. Unfortunately, their phone system is deliberately designed to minimize live agent connections.

THE ENTIRE SYSTEM IS DESIGNED TO MAKE IT IMPOSSIBLE TO ACCESS YOUR OWN MONEY!!! I had $3400 stuck on my Way2Go for WEEKS last winter while these incompetent customer service reps kept telling me different things every time!!! One said my card was fine, another said it was locked, a third said I needed to verify my identity AGAIN even though I already did the stupid ID.me verification for DEO!!! It's all a scam to keep our money as long as possible so they can collect interest on it. I HATE THE ENTIRE FLORIDA UNEMPLOYMENT SYSTEM!!!

Have you tried checking if there's a hold on your account through the online portal instead of phone? Sometimes the Way2Go website shows account alerts that the automated phone system doesn't mention. Log in at www.goprogram.com and look for any notifications or alerts in your account dashboard. Also, did you get any emails from them recently? They sometimes send security verification emails that look like spam but are actually legit.

I was stuck in this exact same situation trying to reach Way2Go about my declined card for almost a week. Finally used Claimyr.com to get through to a live person and got it resolved in about 10 minutes. Turns out my card was locked because I tried using it at a gas station that had previously had some fraud issues. The agent unlocked it right away once I got through. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj - honestly was worth it just to avoid the endless phone tree nightmare.

One other thing to try - sometimes the Way2Go system has issues with certain merchants or transaction types. Try setting a PIN for your card again through the automated system (even if you already have one), then try making a small purchase at a major grocery store instead of using an ATM. For some reason, grocery stores like Publix or Walmart tend to work even when other places decline the card. Also make sure you're selecting "Credit" not "Debit" at the terminal - that bypasses some of the security flags.

btw if ur in a real emergency u can go to a bank branch that works with way2go (wells fargo i think) and they can sometimes process a emergency withdrawal with proper ID. my friend had 2 do this last yr when her card got lost

UPDATE: I finally got through to someone at Way2Go this morning! For anyone who might have the same problem in the future - I used the 2-4-3 number sequence like someone suggested AND I called at exactly 8:30am. Was on hold for about 20 minutes but finally got a real person. My card WAS locked due to "unusual activity" which turned out to be me trying to use it at multiple gas stations in one day. They unlocked it immediately and I was able to withdraw cash right after. THANK YOU all for your help and suggestions! This community is amazing.