Way2Go debit card nightmare - can't reach anyone at Conduent for missing benefits payment

I had the same issue last month! Try calling the Way2Go number at exactly 7:30am when they first open. That's how I finally got through after trying for days. The rep told me there was a 'payment processing delay' affecting lots of Florida UI recipients. They had to manually release my payment after verifying my identity.

There's been a massive backlog with Way2Go card payments lately. I work with a nonprofit helping people navigate UI issues, and we've seen dozens of cases like yours in the past month. The problem is that DEO marks it as 'paid' the moment they send the info to Conduent, but Conduent (who runs the Way2Go program) has a separate process that's been having technical issues. Try this direct number that bypasses the main system: 833-888-2777, then press 1-1-2-1 in the menu. Or email way2go.escalations@conduent.com with your claimant ID (not your full SSN) and detailed description of the issue.

I know this is frustrating! Have you tried using Claimyr to reach a live DEO agent? Even though DEO says it's not their problem, they actually CAN help by submitting an internal ticket to Conduent. Regular phone methods are useless right now with their call volumes. I was dealing with the exact same Way2Go card issue and used Claimyr (claimyr.com) to get a DEO agent on the phone in about 20 minutes instead of spending days calling. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The DEO agent submitted an 'expedited payment trace' to Conduent and my missing payments hit my card within 48 hours.

dont waste ur time with the regular way2go #... its useless. i spent 2 weeks calling and never got thru. the problem is on conduents end not deo. there holding payments for 'security verification' but not telling anyone.

This is OUTRAGEOUS!!! The whole Way2Go card system is a SCAM to delay our payments!!! I've been waiting for 2 WEEKS with my money showing as "paid" but nothing on my card. Called 47 times yesterday alone!!! Conduent is doing this on purpose to hold our money and probably earning interest on it. This should be ILLEGAL!!!! WHY can't they just direct deposit to our bank accounts like normal unemployment in other states????

I literally just resolved this yesterday after dealing with it for 10 days. Here's what worked: I filed a complaint with the Consumer Financial Protection Bureau (CFPB) online about Way2Go/Conduent holding my unemployment benefits. Got an email from a Conduent executive response team member within 6 hours, and they fixed my card issue and released all pending payments by the next morning. Here's the CFPB complaint link: https://www.consumerfinance.gov/complaint/ Be specific that this is about a government benefits prepaid card (Way2Go) administered by Conduent that is withholding your Florida unemployment funds that show as paid by the state.

anyone know if this affects direct deposit too? i just switched from way2go to direct deposit last week and now im worried my money will get stuck in limbo...

Update on my situation - I FINALLY got my money! After trying early morning calls for 3 days, I finally got through to someone at Way2Go. They said my account was flagged for "unusual activity" (whatever that means) and had to manually release my funds. The money appeared on my card about 4 hours after the call. Keep trying the early morning calls - it eventually worked for me!

I'm dealing with the exact same nightmare right now! My payment has been showing "paid" in CONNECT for 6 days but my Way2Go card is still empty. I've been reading through all these suggestions and it's insane that we have to jump through so many hoops just to get money that's already been approved. I'm going to try the CFPB complaint route first since that seemed to get the fastest response for @Niko Ramsey, then hit that early morning calling strategy. Has anyone had luck with that direct email address Derek mentioned (way2go.escalations@conduent.com)? This whole system is broken - people shouldn't have to become detective investigators just to access their unemployment benefits. Thank you everyone for sharing your experiences and solutions!

I'm going through this exact same situation right now - payment showing "paid" for 8 days but nothing on my Way2Go card. Reading through all these responses has been incredibly helpful! I had no idea about the CFPB complaint option or that there was a direct escalation email. Just wanted to add that I called my local state representative's office yesterday to complain about this issue, and they said they've been getting tons of calls about Way2Go payment delays. The staffer told me they're compiling a list to send to DEO leadership. If you're really stuck, it might be worth calling your rep's office too - sometimes political pressure helps move things along. Going to try the CFPB complaint route first thing tomorrow morning, then the early calling strategy. This is absolutely ridiculous that we have to become full-time researchers just to get our own money!

I'm going through this exact nightmare right now too! My payment has been stuck showing "paid" for 5 days with nothing on my Way2Go card. After reading through all these helpful responses, I'm planning to try multiple approaches tomorrow: filing the CFPB complaint first thing in the morning, then trying that early 7:30am calling strategy, and also sending an email to that escalation address Derek shared. What really gets me is that we're all dealing with the same issue but there's no official communication from DEO or Conduent about these widespread delays. We shouldn't have to crowdsource solutions on Reddit just to access our approved benefits! One thing I wanted to add - for anyone considering switching to direct deposit to avoid future Way2Go issues, make sure you don't change your payment method while you have pending payments stuck in the system. I called DEO yesterday and they warned me that switching payment methods while there are unresolved payments could make things even more complicated. Thank you to everyone who shared their experiences and solutions - this thread is more helpful than anything I could find on the official websites!

I'm dealing with this exact same issue right now - my payment has been showing "paid" in CONNECT for 7 days but absolutely nothing on my Way2Go card! Reading through all these responses has been incredibly eye-opening. I had no idea there were so many different strategies to try. I'm definitely going to file that CFPB complaint first - the fact that @Niko Ramsey got a response within 6 hours is amazing compared to the endless phone loops we're all stuck in. Then I'll try the early morning calling at 7:30am and send that escalation email to way2go.escalations@conduent.com. What's really frustrating is that this seems to be affecting so many people but there's zero official communication about these delays. We're all scrambling around trying to figure out how to access our own approved money! The system is clearly broken when we need a Reddit thread to solve what should be a basic payment processing issue. Thanks to everyone who shared their experiences and solutions - this community is more helpful than any official customer service I've encountered. I'll update if any of these methods work for me!

I'm going through this exact same nightmare! My payment has been showing "paid" for 4 days now with zero on my Way2Go card. This thread is a goldmine of information - way more helpful than any official channels I've tried. Based on everyone's experiences, I'm planning to hit this with multiple approaches: filing the CFPB complaint tonight, trying that 7:30am calling strategy tomorrow, and sending an email to the escalation address. The fact that @Niko Ramsey got a response in 6 hours from the CFPB complaint is incredible compared to the endless phone runaround. It's absolutely insane that we need a Reddit detective squad just to access our own approved money! The lack of any official communication about these widespread delays is infuriating. Thank you everyone for sharing your solutions - this community support means everything when the system is failing us this badly. I'll definitely update if any of these methods work. Fingers crossed we can all get our stuck payments released soon!

I'm experiencing this exact same issue right now - my payment has been showing "paid" in CONNECT for 6 days but my Way2Go card is completely empty! This thread is incredibly helpful and honestly more informative than anything I could find through official channels. After reading through everyone's experiences, I'm going to try a combination approach: filing the CFPB complaint tonight (since @Niko Ramsey got such a fast response), attempting the 7:30am calling strategy tomorrow morning, and sending an email to that way2go.escalations@conduent.com address that Derek shared. It's absolutely maddening that we have to become unemployment benefits detectives just to access money that's already been approved and shows as "paid" in the system! The complete lack of official communication about these widespread delays is unacceptable. Thank you to everyone who took the time to share their solutions and experiences - this community support is invaluable when the official system is failing us so badly. I'll definitely post an update if any of these methods work for me. Hoping we all get our stuck payments released soon!

Also, I’m just curious does anybody else know about the lawsuit that was filed because I got something in the mail about it and they’re still charging me $.50 just to check my account which is absolutely ridiculous. Just wondering if anybody else has any information on what’s going on with that lawsuit

I'm going through this exact nightmare too! My payment has been showing "paid" for 8 days with absolutely nothing on my Way2Go card. This thread has been more helpful than hours of trying to navigate the official channels. I'm planning to attack this from multiple angles based on everyone's advice: filing the CFPB complaint tonight (that 6-hour response @Niko Ramsey got is incredible!), trying the 7:30am calling strategy, and emailing way2go.escalations@conduent.com. The most frustrating part is the complete radio silence from DEO and Conduent about these widespread delays. We shouldn't need to become unemployment forensics experts just to access our approved benefits! But I'm so grateful for everyone sharing their solutions here. Quick question for those who've been successful - when you finally got through and they released your payments, did all the stuck payments hit your card at once, or did they come through separately? Just trying to prepare for what to expect when (hopefully) one of these methods works. Thank you all for turning this disaster into a community effort. I'll definitely update with results!

I'm going through this exact same nightmare right now! My payment has been showing "paid" in CONNECT for 12 days but my Way2Go card is still empty. Reading through all these responses has given me so much hope and actual actionable steps to try. I'm going to hit this with the multi-pronged approach everyone's been discussing: filing the CFPB complaint tonight (that 6-hour response time @Niko Ramsey got is amazing!), trying the 7:30am calling strategy tomorrow, and sending an email to way2go.escalations@conduent.com that @Derek Olson shared. What really gets me is that I've wasted HOURS on that useless automated system that just hangs up, and meanwhile there are all these workarounds that actually work but aren't posted anywhere official. We shouldn't have to crowdsource solutions on Reddit just to access our own approved benefits! I'm also curious about that lawsuit @Jasmine Wood mentioned - those $0.50 balance check fees are absolutely predatory, especially when you're constantly checking to see if your stuck payment finally appeared. If there's a class action, count me in. Thank you everyone for sharing your experiences and solutions. This community support is literally saving people's rent money when the official system is completely failing us. I'll definitely update with my results!

I'm dealing with this exact same issue right now - my payment has been showing "paid" for 9 days with absolutely nothing on my Way2Go card! This thread is incredible - way more helpful than any official resources I've found. I'm going to try the multi-strategy approach everyone's discussing: filing the CFPB complaint tonight (that 6-hour response @Niko Ramsey got is remarkable compared to these endless phone loops), attempting the 7:30am calling method tomorrow, and emailing that escalation address @Derek Olson provided. Just wanted to add - I called my bank yesterday to see if they had any insight, and the representative told me they've been getting calls about Way2Go payment delays all month. She said other states' unemployment systems don't seem to have these widespread issues with their payment processors. It really seems like Florida's setup with Conduent is uniquely problematic. The fact that we need a Reddit support group to access our own approved benefits is absolutely insane, but I'm so grateful everyone is sharing real solutions. The official system has completely failed us. I'll definitely post an update if any of these methods work - fingers crossed we can all get our stuck payments released soon!

I'm going through this exact nightmare right now too! My payment has been showing "paid" for 5 days with nothing hitting my Way2Go card. This thread has been absolutely invaluable - more helpful than hours of trying to navigate the broken official system. I'm planning to try the comprehensive approach everyone's discussing: filing that CFPB complaint tonight (the 6-hour response @Niko Ramsey got is incredible!), attempting the 7:30am calling strategy, and emailing way2go.escalations@conduent.com that @Derek Olson shared. What really frustrates me is that I've been checking my card balance obsessively (racking up those ridiculous $0.50 fees @Jasmine Wood mentioned) while my approved money sits in limbo somewhere. It's infuriating that DEO marks it "paid" the second they send it to Conduent, but then Conduent holds it for mysterious "security verification" without telling anyone. The fact that we need a Reddit detective squad just to access our own approved benefits shows how completely broken this system is. But I'm so grateful everyone is sharing real solutions when the official channels have failed us completely. One quick question - for those who've successfully gotten through, did you have to provide any additional verification when they manually released your payment, or did they just fix it once they pulled up your account? Trying to prepare for what to expect. Thank you all for turning this disaster into a community effort. I'll definitely update with my results!

I'm going through this exact same nightmare! My payment has been showing "paid" for 11 days now with absolutely nothing on my Way2Go card. This thread has been more helpful than anything I could find through official channels - thank you everyone for sharing real solutions. I'm definitely going to try the multi-pronged approach: filing the CFPB complaint tonight (that 6-hour response time @Niko Ramsey got is amazing compared to these endless phone loops!), attempting the 7:30am calling strategy tomorrow, and emailing that escalation address way2go.escalations@conduent.com that @Derek Olson provided. What's really infuriating is that I've been calling that useless automated system for over a week, just to get hung up on every single time. Meanwhile, there are all these workarounds that actually work but aren't posted anywhere official! We shouldn't need to become unemployment benefits detectives just to access our own approved money. Also really interested in that lawsuit @Jasmine Wood mentioned about the fees - those $0.50 charges are ridiculous when you're constantly checking to see if your stuck payment finally appeared. If there's a class action, I'd definitely want to join. This community support is literally keeping people from losing their homes when the official system is completely failing us. I'll definitely update if any of these methods work for me!

I'm experiencing this exact same nightmare right now! My payment has been showing "paid" in CONNECT for 6 days but my Way2Go card is still completely empty. This thread has been absolutely incredible - way more helpful than hours of calling that useless automated system that just hangs up on you. I'm definitely going to try the comprehensive approach everyone's recommending: filing the CFPB complaint tonight (that 6-hour response time @Niko Ramsey got is remarkable!), attempting the 7:30am calling strategy tomorrow morning, and sending an email to way2go.escalations@conduent.com that @Derek Olson shared. The most frustrating part is that I've wasted so much time assuming this was just my individual account having issues, when clearly this is a massive systemic problem affecting tons of people. The fact that DEO marks payments as "paid" the moment they send info to Conduent, but then Conduent holds everything for mysterious "security verification" without any communication, is absolutely unacceptable. Thank you to everyone sharing real solutions when the official system has completely failed us. It's ridiculous that we need a Reddit support group to access our own approved benefits, but this community is literally saving people's rent money. I'll definitely post an update if any of these methods work - crossing my fingers we all get our stuck payments released soon!