Way2Go debit card nightmare - can't reach anyone at Conduent for missing benefits payment

I had the same issue last month! Try calling the Way2Go number at exactly 7:30am when they first open. That's how I finally got through after trying for days. The rep told me there was a 'payment processing delay' affecting lots of Florida UI recipients. They had to manually release my payment after verifying my identity.

There's been a massive backlog with Way2Go card payments lately. I work with a nonprofit helping people navigate UI issues, and we've seen dozens of cases like yours in the past month. The problem is that DEO marks it as 'paid' the moment they send the info to Conduent, but Conduent (who runs the Way2Go program) has a separate process that's been having technical issues. Try this direct number that bypasses the main system: 833-888-2777, then press 1-1-2-1 in the menu. Or email way2go.escalations@conduent.com with your claimant ID (not your full SSN) and detailed description of the issue.

I know this is frustrating! Have you tried using Claimyr to reach a live DEO agent? Even though DEO says it's not their problem, they actually CAN help by submitting an internal ticket to Conduent. Regular phone methods are useless right now with their call volumes. I was dealing with the exact same Way2Go card issue and used Claimyr (claimyr.com) to get a DEO agent on the phone in about 20 minutes instead of spending days calling. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The DEO agent submitted an 'expedited payment trace' to Conduent and my missing payments hit my card within 48 hours.

dont waste ur time with the regular way2go #... its useless. i spent 2 weeks calling and never got thru. the problem is on conduents end not deo. there holding payments for 'security verification' but not telling anyone.

This is OUTRAGEOUS!!! The whole Way2Go card system is a SCAM to delay our payments!!! I've been waiting for 2 WEEKS with my money showing as "paid" but nothing on my card. Called 47 times yesterday alone!!! Conduent is doing this on purpose to hold our money and probably earning interest on it. This should be ILLEGAL!!!! WHY can't they just direct deposit to our bank accounts like normal unemployment in other states????

I literally just resolved this yesterday after dealing with it for 10 days. Here's what worked: I filed a complaint with the Consumer Financial Protection Bureau (CFPB) online about Way2Go/Conduent holding my unemployment benefits. Got an email from a Conduent executive response team member within 6 hours, and they fixed my card issue and released all pending payments by the next morning. Here's the CFPB complaint link: https://www.consumerfinance.gov/complaint/ Be specific that this is about a government benefits prepaid card (Way2Go) administered by Conduent that is withholding your Florida unemployment funds that show as paid by the state.

anyone know if this affects direct deposit too? i just switched from way2go to direct deposit last week and now im worried my money will get stuck in limbo...

Update on my situation - I FINALLY got my money! After trying early morning calls for 3 days, I finally got through to someone at Way2Go. They said my account was flagged for "unusual activity" (whatever that means) and had to manually release my funds. The money appeared on my card about 4 hours after the call. Keep trying the early morning calls - it eventually worked for me!