@helpful_guidance Yes! The agent said once they have the employment verification documents, it typically takes 5-7 business days to update in the system. She also added a note to my file about the verification issues I was having. Feeling much more hopeful now!

For anyone still having trouble, I just discovered another workaround that worked for me today. If you log into CONNECT and go to "Inbox" then look for any messages about "Outstanding Issues" - click on that message and there should be a "Respond" button. When you click respond, it opens a form where you can attach documents directly. This upload method seems to work even when the main document upload feature is broken. I was able to submit my W-2s and paystubs this way after weeks of trying other methods. Worth a shot for anyone who's still stuck!

Just wanted to add another perspective here - I went through this exact same situation in 2022. Had about 8 weeks of benefits left when my benefit year ended, and yes, that money just disappears. It's frustrating but that's how the system works. One thing that helped me was starting my job search intensification about 6-8 weeks before my BYE date. Since you know exactly when your benefits will end regardless of balance, you can plan accordingly. I also made sure to save as much as possible from those final benefit payments since I knew there might be a gap before finding work or qualifying for a new claim. Also, keep detailed records of any work you've done during your current benefit year - even small gigs or temporary work. When you file your new claim, DEO will look at wages earned in your base period, and every bit helps determine if you qualify and what your new weekly benefit amount would be. The silver lining is that Florida processes new claims relatively quickly compared to some other states, so if you do qualify for a new benefit year, you shouldn't have too long of a wait.

I'm going through something similar and this thread has been incredibly informative. One thing I wanted to add that might help others - I just spoke with a DEO representative yesterday (finally got through after using that Claimyr service someone mentioned) and they confirmed a few key points: 1. You can file your new claim online the day after your benefit year ends (so September 5th in your case) 2. If you've worked any W-2 jobs during your benefit year, make sure you have those pay stubs ready - even part-time or temporary work counts toward qualifying wages 3. They're currently processing new claims within 2-3 weeks if there are no issues with your application The rep also mentioned that if you've been doing any 1099 work or gig economy jobs, those wages might not count toward your new claim qualification since they're considered self-employment income. Something to keep in mind when calculating whether you'll have enough qualifying wages. It's definitely frustrating to lose that remaining balance, but at least we know exactly what to expect and can plan accordingly. Good luck with your job search!

I'm dealing with the exact same situation right now - been stuck on hold for 3 weeks with zero explanation despite being approved. Reading through everyone's experiences here has been both reassuring that I'm not alone and absolutely infuriating about how broken this system is. @Sean Flanagan your success story gives me real hope! The combination of contacting your state rep AND using Claimyr seems to be the winning formula. I'm definitely going to try that Executive Escalation line at (833) 352-7759 that @Daniel Rivera mentioned too - had no idea that existed. It's ridiculous that we have to become our own investigators and try multiple agencies just to get benefits we're legally entitled to, but at least this community is sharing what actually works instead of the usual DEO runaround. I've been screenshotting everything and keeping detailed logs of every interaction just in case. Thank you everyone for the real advice - this thread has been more helpful than months of calling DEO directly!

I'm so sorry you're dealing with this frustrating situation! I just joined this community because I'm facing something similar - my benefits have been stuck on hold for 2 weeks now despite being approved with a determination letter showing $315/week. Reading through everyone's experiences here, especially @Sean Flanagan's ultimate success story, gives me hope that there's actually a way through this broken system! It's incredible how this thread has become such a valuable resource with real solutions while DEO's official support is completely useless. I'm taking detailed notes on all the advice shared here - contacting state representatives, that Executive Escalation line at (833) 352-7759 that @Daniel Rivera mentioned, and Claimyr as a backup option if needed. The fact that we have to become our own investigators and navigate multiple agencies just to get benefits we're legally entitled to is absolutely maddening. I've already started documenting everything based on what everyone's shared - screenshots of the hold status, call logs, work search records. It's clear that having a solid paper trail is crucial when you finally reach someone who can actually help. Thank you everyone for sharing what actually works instead of the typical "just keep waiting" responses. This community support has been more helpful than anything I've found through official DEO channels!

I'm in the exact same situation - week 2 of "employer response pending" and getting absolutely nowhere with regular DEO calls! This thread has been a goldmine of actual solutions. I'm definitely trying the Claimyr service first thing tomorrow morning and asking specifically for adjudication like @Zane Gray did. The fact that his issue was just a matching problem that got fixed instantly is both encouraging and infuriating - how many of us are stuck over simple technical glitches? I'm also going to email my state representative today with all the specific details @Hazel Garcia mentioned - dates, reference numbers, the whole timeline. Getting a direct call from a DEO liaison within 48 hours shows there are people who can actually help, we just need to bypass the regular customer service maze. Thank you all for sharing real strategies that actually work instead of just the usual "keep calling" advice. This thread has been more useful than weeks of dealing with DEO directly. Will definitely update with results - fingers crossed I can add another success story to help the next person!

I'm currently dealing with the exact same "employer response pending" nightmare - going on week 3 now and it's absolutely maddening! My employer sent me written confirmation that they submitted their response on April 8th, but DEO keeps saying they're still waiting for it. Reading through all these success stories has given me more hope than weeks of calling the regular DEO line. What really stands out to me is the pattern everyone's describing - regular customer service agents saying "we can see it but can't help" while people who reach adjudication get instant fixes. It's clear these are technical matching issues rather than missing information. I'm definitely going to try the multi-pronged approach tomorrow: 1. Use Claimyr first thing in the morning (7:30am) and ask specifically for someone in adjudication about an employer response matching issue - not regular customer service 2. Email my state representative today with exact dates, reference numbers, and timeline of failed attempts like @Hazel Garcia suggested 3. File the Inspector General complaint as backup The fact that @Zane Gray got his resolved in 20 minutes after weeks of failed attempts, and @Hazel Garcia got a direct DEO liaison call within 48 hours, proves there are people who can actually fix these problems - we just need to know how to reach them. Thank you all for sharing real actionable strategies instead of the usual "just keep calling" advice. This thread has been more helpful than anything DEO has officially provided. Will absolutely update once I try these approaches!

I'm dealing with this exact same nightmare right now! My payment has been showing "paid" in CONNECT for 6 days but my Way2Go card is still completely empty. Reading through all these responses has been incredibly helpful - this thread contains more useful information than hours of dealing with that useless automated phone system that just hangs up on you. I'm definitely going to try the multi-strategy approach everyone's recommending: filing the CFPB complaint tonight (that 6-hour response time @Niko Ramsey got is absolutely incredible compared to endless phone loops!), attempting the 7:30am calling strategy tomorrow morning, and emailing way2go.escalations@conduent.com that @Derek Olson shared. I'm also planning to contact my state representative's office like @Beth Ford suggested - the political pressure angle is brilliant and hadn't occurred to me. What's really infuriating is that I've been checking my card balance multiple times daily (racking up those ridiculous $0.50 fees @Jasmine Wood mentioned) while my approved money sits stuck in limbo somewhere. It's like they're profiting off our desperation while withholding our benefits! If there really is a class action lawsuit about these predatory charges, I absolutely want to be included. The fact that we need a Reddit detective squad just to access our own approved benefits shows how completely broken this system is. But I'm so grateful everyone is sharing real solutions when the official channels have utterly failed us. This community support is literally helping people avoid eviction while DEO and Conduent stay silent about these widespread delays. I'll definitely update if any of these methods work for me. Thank you all for turning this disaster into a mutual aid network - you're genuinely saving lives when the system abandons us!

I'm going through this exact same nightmare! My payment has been showing "paid" for 12 days now with absolutely nothing on my Way2Go card. This thread has been more helpful than weeks of trying to navigate the completely broken official system. After reading through everyone's experiences, I'm convinced this is a massive systemic failure with Conduent's processing. I'm going to try the comprehensive approach: filing the CFPB complaint tonight (that 6-hour response time @Niko Ramsey got is incredible!), attempting the 7:30am calling strategy tomorrow, emailing way2go.escalations@conduent.com that @Derek Olson shared, and also contacting my state representative like @Beth Ford suggested. Those $0.50 balance check fees while our approved money sits in limbo are absolutely predatory - I've probably spent $15 just checking if my payment finally appeared! If there's a class action lawsuit about these fees that @Jasmine Wood mentioned, I definitely want to join. The fact that we need a Reddit support group to access our own approved benefits is insane, but I'm so grateful everyone is sharing real solutions when the official system has completely abandoned us. This community is literally keeping people housed while DEO and Conduent stay silent about these widespread delays. I'll definitely update if any of these methods work. Thank you all for turning this disaster into a mutual aid network - you're saving lives when the system fails us!