DEO 'Benefit Charging' issue keeping my payments on hold - finally got answers after 4 hour call

They told me the EXACT same BS about the 'Benefit Charging' issue last month!!! I waited the full 30 days they said the employer had to respond, then called back and they tried to tell me it needed MORE time! Had to fight with a supervisor to get my payments. It's like they're trained to give you the runaround hoping you'll just give up. The system is DESIGNED to be frustrating.

The agent actually gave you correct information about the employer response timeline. They do have up to 30 days to respond to the separation information request, and the "Benefit Charging" issue is related to determining which employer's account will be charged for your benefits. A few tips that might help: 1. Document every call - date, time, agent name if possible 2. Check your CONNECT inbox daily for any fact-finding questionnaires 3. Make sure you're completing all work searches correctly (5 per week) 4. If September 18th comes and the issue isn't resolved, specifically ask for a supervisor The system is frustrating but there are procedures they have to follow legally. Hang in there!

lol I love that u asked the agent about HIS backup plan... bet he wasnt expecting that one haha! DEO is the WORST, took me 3 months to get my first payment last year and the stories they tell u change with every agent. hang in there!

I was stuck with that exact same issue for almost 6 weeks. After getting nowhere with regular calls, I finally tried Claimyr (claimyr.com) to get connected to an actual agent without the hours of waiting. The video demo (https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj) shows how it works. Got through in about 20 minutes instead of hours, and the agent was able to expedite my Benefit Charging issue since it had been pending beyond the normal timeframe. Might be worth trying if you hit that September 18th date and nothing happens.

Ugh all these agents act like were trying to scam the system or something! I was laid off after 7 YEARS at my company and the DEO rep had the nerve to lecture me about "finding work quickly" like I'm not trying??? Anyone else notice they're way worse since the pandemic ended?

i had issue with benefit charging too and my employer never responded. it DID actually clear automatically after 30 days just like they said. so theres hope! but yeah keep calling and be annoying thats the only way to get anywhere with florida deo tbh. also make SURE you're doing your work searches exactly right, they'll use any excuse to deny u

wait what's benefit charging?? is that different from adjudication?? i'm confused bc i have a pending adjudication issue but i don't see anything about charging

september 17th seems like a really specific date. did the agent actually check something or just making it up to get you off the phone? when i had this problem they just kept saying "a few more weeks" every time i called 🙄

One important thing to note - even after the employer response deadline passes, DEO still has to process that information and make a determination. So while September 18th is when you can start pushing harder, don't be surprised if there's still a few days of processing time needed after that. Also, make sure you continue claiming weeks without interruption, even while waiting for the issue to resolve. If you're eligible, you'll receive all back weeks once the determination is made.

I'm dealing with this exact same "Benefit Charging" nightmare right now! Been waiting 3 weeks already and getting the same runaround from different agents every time I call. One told me 10 business days, another said 30 calendar days, and the last one couldn't even find my case notes. It's like they're all reading from different scripts! The most frustrating part is how they act like WE'RE the problem when their own system is broken. I've been paying into unemployment insurance for over 8 years through my employers - this isn't charity, it's insurance I'm entitled to use! Thanks for sharing the September timeline info though, at least now I have something concrete to reference when I call back. Going to start documenting everything like others suggested here.

This is infuriating but sadly not surprising. I'm going through the exact same "Benefit Charging" nightmare right now - been stuck for 5 weeks and counting. Every agent gives me a different story about timelines, and I swear they're just making up dates to get us off the phone. What really gets me is how they lecture us about having "backup plans" when unemployment insurance IS the backup plan we've all been paying into! I've been contributing to this system for 10+ years through payroll deductions, and now when I actually need it, they act like I'm asking for a handout. The part about your agent mumbling when you asked about HIS backup plan is priceless though 😂 These people have secure government jobs telling unemployed folks to "plan better" - the irony is unreal. I'm definitely marking down that September 18th date and will be calling the minute it passes. Thanks for sharing the timeline info - at least now I have something concrete to reference instead of their usual "a few more weeks" nonsense.