DEO holding my payments in adjudication for 8 weeks - now account inactive after finding job
Can't believe I've been waiting for 8 WEEKS with my DEO payments saying 'pending adjudication' and nobody will tell me why! I finally got a new job last week (thank goodness) and stopped claiming weeks, but now my CONNECT account shows as 'inactive' and I'm worried I'll never see that money they owe me. I've called every single number I could find - the main DEO line, the regional office, even my state rep's office. Either get disconnected immediately, put on hold for 3+ hours until they close, or talk to someone who says they 'can't access adjudication issues'. This is absolute GARBAGE how Florida treats its citizens who are just trying to get benefits they're entitled to. Anyone know how I can actually get a HUMAN at DEO who can release these payments? I need that money to catch up on bills from when I was unemployed!
18 comments
Malik Jenkins
Same boat, my friend. My claim has been in adjudication for 6 weeks because my former employer disputed that I was laid off (they tried claiming I quit which is total BS). The DEO website is useless and their phone system is designed to make you give up. Have you tried emailing your state representative? Sometimes they can get things moving.
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Isabella Costa
•I emailed my rep last week but just got an automated response saying they'd 'look into it'. Haven't heard anything since. Did that actually work for you? How long did it take to hear back?
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Freya Andersen
Your claim being 'inactive' won't affect getting paid for those weeks that are pending adjudication. Once they make a determination on those weeks, you'll still get paid for them even though you're working now. The issue is getting someone to actually review your case. Last month I had success using Claimyr to actually reach a DEO agent after trying for weeks. It's a service that connects you directly to DEO without waiting in the phone queue. Cost a little but saved me hours of frustration and got my issues resolved. They have a video explaining how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj You might want to check their website at claimyr.com if you're desperate to talk to someone. The agent I reached was able to see exactly why my claim was held up and fixed it on the spot.
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Eduardo Silva
•Is that thing legit? Seems sketchy to pay just to talk to a government agency we should be able to reach anyway. Has anyone else used this?
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Leila Haddad
OMG the DEO is COMPLETELY useless!!!! I had 5 weeks in adjudication and finally got paid after filing a complaint with the inspector general AND emailing my state senator AND calling 57 TIMES in one day!!!!! This system is DESIGNED to make people give up on their benefits!!!!!
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Isabella Costa
•Filing a complaint with the inspector general is a good idea, I hadn't thought of that. Did you use a specific form or just email them?
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Emma Johnson
Your issue is actually quite common. The 'pending adjudication' status means there's some question about your eligibility that needs to be resolved before payments can be released. Common reasons include: 1. Income verification issues 2. Work search requirement questions 3. Employer dispute about separation reason 4. Identity verification problems The good news is that even though your account is inactive (since you're employed now), you are still entitled to benefits for those weeks IF the adjudication is determined in your favor. Here are the steps I recommend: 1. Submit a message through your CONNECT account specifically asking what the adjudication issue is 2. Call right when they open at 7:30am when wait times are shortest 3. Request a callback if that option is offered 4. If you can't reach anyone by phone, try contacting your local CareerSource office as they sometimes have direct connections to DEO staff Keep documentation of all your attempts to contact them, as this will help if you need to escalate further.
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Ravi Patel
•This is actually good advice, esp the CareerSource tip. My sister works at one and they do have special contacts at DEO they can reach. Most people don't know this!
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Astrid Bergström
i had this happen last year my claim got stuck for like 10 weeks and then i finally gotta job and then like 3 weeks after i started working all the money suddenly showed up in my account lol. sometimes they just process it super slow but u still get it
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Isabella Costa
•That's actually really reassuring to hear. At least there's hope I might eventually see that money without having to fight them for it.
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Ravi Patel
I used that Claimyr service someone mentioned above last month when my account got locked after doing the ID.me verification. It worked - got through to an actual person at DEO in about 20 minutes instead of trying for weeks. The rep was able to see that my adjudication was because my former employer claimed I was fired for misconduct (I wasn't). She couldn't resolve it immediately but at least pushed it to a supervisor for review. Got my determination letter 4 days later. Worth considering if you're desperate - their website explains how it works.
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Isabella Costa
•Thanks for sharing your experience! I might try that if my state rep doesn't help by the end of this week. At this point I'm desperate enough to try almost anything to get this resolved.
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Leila Haddad
They WANT us to give up!!! The whole system is designed to deny benefits! I had to call 40+ times just to talk to someone and then they told me "sorry we can't help with adjudication issues" THEN WHO CAN???? This state is the absolute WORST for unemployment!
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Malik Jenkins
•Florida's system was literally designed to be difficult to navigate and deny claims. The former governor openly admitted it. It's disgusting how they treat people who have lost their jobs through no fault of their own.
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Freya Andersen
Quick update to my earlier comment - I forgot to mention that after the adjudication was resolved, I still had to go back into CONNECT and verify my identity one more time before the payments were released. Make sure you check if there are any pending actions in your account, even if it says it's inactive. Sometimes there's an extra step they don't tell you about.
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Isabella Costa
•That's really helpful, thanks! I just logged in again and there IS actually a pending action I missed about providing additional employment verification. Maybe that's part of the holdup.
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Emma Johnson
If you found a pending action item, that's excellent news! Completing that might be the key to resolving your issue. For adjudication issues specifically, DEO is supposed to make a determination within 21 days, but during busy periods it can take 8-10 weeks as you've experienced. One more tip: if you do manage to reach someone by phone, be sure to ask them to document your call in the system notes. This creates a record of your attempts to resolve the issue and can sometimes help prioritize your claim for review. Also, request that they specifically tell you what the adjudication issue is about. Once you know that, you can provide targeted documentation to resolve it faster.
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Isabella Costa
•Update: I tried the Claimyr service yesterday and actually got through to someone at DEO! They told me my claim has been in adjudication because my employer contested it saying I quit (I was definitely laid off). The agent escalated it to a supervisor who's supposed to call me back today. Fingers crossed this gets resolved soon!
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