DEO holding my payments in adjudication for 8 weeks - now account inactive after finding job
Can't believe I've been waiting for 8 WEEKS with my DEO payments saying 'pending adjudication' and nobody will tell me why! I finally got a new job last week (thank goodness) and stopped claiming weeks, but now my CONNECT account shows as 'inactive' and I'm worried I'll never see that money they owe me. I've called every single number I could find - the main DEO line, the regional office, even my state rep's office. Either get disconnected immediately, put on hold for 3+ hours until they close, or talk to someone who says they 'can't access adjudication issues'. This is absolute GARBAGE how Florida treats its citizens who are just trying to get benefits they're entitled to. Anyone know how I can actually get a HUMAN at DEO who can release these payments? I need that money to catch up on bills from when I was unemployed!
28 comments


Malik Jenkins
Same boat, my friend. My claim has been in adjudication for 6 weeks because my former employer disputed that I was laid off (they tried claiming I quit which is total BS). The DEO website is useless and their phone system is designed to make you give up. Have you tried emailing your state representative? Sometimes they can get things moving.
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Isabella Costa
•I emailed my rep last week but just got an automated response saying they'd 'look into it'. Haven't heard anything since. Did that actually work for you? How long did it take to hear back?
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Freya Andersen
Your claim being 'inactive' won't affect getting paid for those weeks that are pending adjudication. Once they make a determination on those weeks, you'll still get paid for them even though you're working now. The issue is getting someone to actually review your case. Last month I had success using Claimyr to actually reach a DEO agent after trying for weeks. It's a service that connects you directly to DEO without waiting in the phone queue. Cost a little but saved me hours of frustration and got my issues resolved. They have a video explaining how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj You might want to check their website at claimyr.com if you're desperate to talk to someone. The agent I reached was able to see exactly why my claim was held up and fixed it on the spot.
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Eduardo Silva
•Is that thing legit? Seems sketchy to pay just to talk to a government agency we should be able to reach anyway. Has anyone else used this?
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Leila Haddad
OMG the DEO is COMPLETELY useless!!!! I had 5 weeks in adjudication and finally got paid after filing a complaint with the inspector general AND emailing my state senator AND calling 57 TIMES in one day!!!!! This system is DESIGNED to make people give up on their benefits!!!!!
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Isabella Costa
•Filing a complaint with the inspector general is a good idea, I hadn't thought of that. Did you use a specific form or just email them?
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Emma Johnson
Your issue is actually quite common. The 'pending adjudication' status means there's some question about your eligibility that needs to be resolved before payments can be released. Common reasons include: 1. Income verification issues 2. Work search requirement questions 3. Employer dispute about separation reason 4. Identity verification problems The good news is that even though your account is inactive (since you're employed now), you are still entitled to benefits for those weeks IF the adjudication is determined in your favor. Here are the steps I recommend: 1. Submit a message through your CONNECT account specifically asking what the adjudication issue is 2. Call right when they open at 7:30am when wait times are shortest 3. Request a callback if that option is offered 4. If you can't reach anyone by phone, try contacting your local CareerSource office as they sometimes have direct connections to DEO staff Keep documentation of all your attempts to contact them, as this will help if you need to escalate further.
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Ravi Patel
•This is actually good advice, esp the CareerSource tip. My sister works at one and they do have special contacts at DEO they can reach. Most people don't know this!
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Astrid Bergström
i had this happen last year my claim got stuck for like 10 weeks and then i finally gotta job and then like 3 weeks after i started working all the money suddenly showed up in my account lol. sometimes they just process it super slow but u still get it
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Isabella Costa
•That's actually really reassuring to hear. At least there's hope I might eventually see that money without having to fight them for it.
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Ravi Patel
I used that Claimyr service someone mentioned above last month when my account got locked after doing the ID.me verification. It worked - got through to an actual person at DEO in about 20 minutes instead of trying for weeks. The rep was able to see that my adjudication was because my former employer claimed I was fired for misconduct (I wasn't). She couldn't resolve it immediately but at least pushed it to a supervisor for review. Got my determination letter 4 days later. Worth considering if you're desperate - their website explains how it works.
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Isabella Costa
•Thanks for sharing your experience! I might try that if my state rep doesn't help by the end of this week. At this point I'm desperate enough to try almost anything to get this resolved.
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Leila Haddad
They WANT us to give up!!! The whole system is designed to deny benefits! I had to call 40+ times just to talk to someone and then they told me "sorry we can't help with adjudication issues" THEN WHO CAN???? This state is the absolute WORST for unemployment!
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Malik Jenkins
•Florida's system was literally designed to be difficult to navigate and deny claims. The former governor openly admitted it. It's disgusting how they treat people who have lost their jobs through no fault of their own.
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Freya Andersen
Quick update to my earlier comment - I forgot to mention that after the adjudication was resolved, I still had to go back into CONNECT and verify my identity one more time before the payments were released. Make sure you check if there are any pending actions in your account, even if it says it's inactive. Sometimes there's an extra step they don't tell you about.
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Isabella Costa
•That's really helpful, thanks! I just logged in again and there IS actually a pending action I missed about providing additional employment verification. Maybe that's part of the holdup.
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Emma Johnson
If you found a pending action item, that's excellent news! Completing that might be the key to resolving your issue. For adjudication issues specifically, DEO is supposed to make a determination within 21 days, but during busy periods it can take 8-10 weeks as you've experienced. One more tip: if you do manage to reach someone by phone, be sure to ask them to document your call in the system notes. This creates a record of your attempts to resolve the issue and can sometimes help prioritize your claim for review. Also, request that they specifically tell you what the adjudication issue is about. Once you know that, you can provide targeted documentation to resolve it faster.
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Isabella Costa
•Update: I tried the Claimyr service yesterday and actually got through to someone at DEO! They told me my claim has been in adjudication because my employer contested it saying I quit (I was definitely laid off). The agent escalated it to a supervisor who's supposed to call me back today. Fingers crossed this gets resolved soon!
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Angelica Smith
•That's great news that you got through! Really hoping the supervisor follows through with that callback. Keep us updated on how it goes - it might give others hope that there's actually a way to get this resolved. The fact that your employer contested it explains why it's taking so long, but at least now you have someone looking at it who can actually do something about it.
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Ethan Taylor
Isabella, I'm so glad you got through to someone! Your situation with the employer disputing your layoff is unfortunately super common - they do this to avoid paying into the unemployment fund. The good news is that DEO usually sides with the employee when there's proper documentation. Make sure you have any emails, texts, or paperwork about your layoff ready in case the supervisor asks for it. Also, if you have any coworkers who witnessed the layoff or can verify what happened, get their contact info ready too. DEO can sometimes contact witnesses if needed. Even if the supervisor doesn't call back today, you're in a much better position now that someone has actually looked at your case and escalated it. Keep pushing - you're so close to getting this resolved!
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Alexis Robinson
•This is such valuable advice, thank you! I actually do have the email from HR about the layoff and my severance paperwork, so I'll have that ready. It's crazy that employers dispute legitimate layoffs just to save money - feels like they're punishing us twice. Really hoping this supervisor actually calls back and doesn't just let it sit in limbo again. I'll definitely keep everyone posted on what happens!
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Isaiah Sanders
•Really hoping things work out for you! I went through something similar last year where my employer falsely claimed I was terminated for cause when I was actually laid off due to budget cuts. The key thing that helped me was having my layoff notice in writing and documentation of the company-wide cuts. DEO took about 3 weeks to review everything once it got to a supervisor, but they ruled in my favor and I got all my back pay. The waiting is brutal but hang in there - having that HR email should definitely work in your favor!
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Raj Gupta
Isabella, I've been following your updates and I'm really rooting for you! The fact that you finally got someone to look at your case and escalate it is huge progress. I went through a similar employer dispute situation about 6 months ago - it's infuriating how some companies will lie just to avoid paying into the unemployment system. One thing that really helped me was keeping a detailed log of every interaction with DEO, including dates, times, and the names of anyone I spoke with. If that supervisor doesn't call back within a few days, you'll have a paper trail to reference when you follow up. Also, don't be afraid to be persistent - squeaky wheel gets the grease with DEO. Your story gives me hope that there actually ARE real people working there who can fix these issues when you finally reach them. Crossing my fingers that supervisor comes through for you and you get all that back pay you're owed!
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Isabella Ferreira
•Thanks Raj! I really appreciate everyone's support and advice here. You're absolutely right about keeping detailed records - I started a spreadsheet yesterday with all my call attempts, reference numbers, and the names of people I've spoken with. It's already helped me stay organized and I can see patterns in when I'm more likely to get through (early mornings seem best). The waiting is definitely the hardest part, but reading everyone's success stories here gives me hope that persistence really does pay off with DEO. I'll make sure to update everyone once I hear back from that supervisor!
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Connor O'Neill
Hey Isabella, I just wanted to chime in as someone who went through almost the exact same situation earlier this year. Had 7 weeks stuck in adjudication because my former employer claimed I "abandoned my job" when they actually eliminated my entire department. It's absolutely maddening how they put the burden on us to prove we're telling the truth. Since you mentioned you got through via Claimyr and have that HR email documenting your layoff, you're actually in a really strong position. When that supervisor calls back (and keep calling if they don't), make sure to ask them to email you a copy of whatever your employer submitted disputing your claim. You have a right to see their side of the story, and often their version has inconsistencies that work in your favor. Also, if you haven't already, file a wage theft complaint with the Department of Labor if your employer is trying to avoid paying into unemployment insurance by lying about layoffs. It won't help your current claim but it puts them on notice that this behavior isn't acceptable. The waiting is brutal but you're so close to getting this resolved! Keep us posted on how the supervisor call goes - your persistence is inspiring and will definitely help others in similar situations.
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Adrian Connor
•Connor, that's really smart advice about asking to see what the employer submitted! I hadn't thought about requesting their version of events, but you're absolutely right that there might be inconsistencies I can point out. The "abandoned job" claim against you is ridiculous when they eliminated your whole department - sounds just like the kind of dishonest tactics these companies use. I definitely will ask for that documentation when the supervisor calls back, and the wage theft complaint idea is brilliant too. Even if it doesn't help my current situation, maybe it'll prevent them from screwing over the next person. Thanks for the encouragement - this whole process has been so stressful but knowing other people have gotten through similar situations really helps keep me motivated to keep fighting for what I'm owed!
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Geoff Richards
Isabella, I'm really glad to see you got some traction with Claimyr and have someone looking at your case now! Your situation is unfortunately way too common - employers disputing legitimate layoffs just to avoid paying unemployment taxes is such a scummy practice. One thing I learned when I went through a similar dispute last year: if that supervisor doesn't call back within their promised timeframe, don't wait more than 2-3 business days before following up. When I got passive and waited "patiently" for callbacks, my case just sat there for weeks. But when I stayed on top of them with regular follow-ups, things moved much faster. Also, since you mentioned having that HR email about your layoff - that's golden evidence! Make sure you have it ready to send immediately if they ask. I'd also recommend taking screenshots of it in case the original gets corrupted or lost somehow. The fact that you're now employed actually works in your favor here because it shows you weren't just trying to milk the system - you genuinely needed those benefits during your unemployment period. Keep fighting for that money you're owed, and definitely keep us updated on how the supervisor call goes!
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GalacticGladiator
•Geoff, that's really solid advice about not waiting too long for callbacks! I learned that lesson the hard way with DEO - they seem to "forget" about cases that don't get regular follow-up attention. Isabella, I'd also suggest sending a follow-up email through the CONNECT messaging system if the supervisor doesn't call back within 2-3 days, referencing your case number and the escalation. That creates a written trail showing you're actively pursuing resolution. The screenshots tip is spot on too - I've heard horror stories of people losing critical documentation right when DEO finally asked for it. You're definitely on the right track now with actual human attention on your case!
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