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DEO only released one week payment while holding the other - what happens to held week?

I'm totally stressed about my husband's unemployment situation. He got approved for Regular Unemployment (not PUA) and claimed two weeks last Friday. The weird thing is DEO only released payment for one week ($275) and the other week shows $0 with 'on hold' status in CONNECT. This happened once before in early 2025 and they randomly mailed his waiting week payment as a paper check instead of direct deposit. We're so confused about what happens with this second week this time. Will they mail it separately each time? Is it just gone? Is this normal? The CONNECT dashboard is so confusing and the one payment we got went through direct deposit like normal. Has anyone dealt with this 'one week paid, one week on hold' issue before?

Glad to hear you finally got the payment! This is exactly what I've seen happen multiple times - the payment gets released but CONNECT never updates to show it properly. It's like their payment system and their website don't talk to each other at all. For anyone else dealing with this issue, Luca's experience shows that sometimes you just have to wait it out. Three weeks seems to be pretty typical for these random holds to resolve themselves. The frustrating part is there's usually no rhyme or reason to it, and DEO rarely gives you any heads up about what's happening. Keep checking your payment method (direct deposit or Way2Go card) even when CONNECT still shows "on hold" - that seems to be the most reliable way to know if the money actually came through.

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As a newcomer to this community, I'm really grateful to have found this thread! I'm currently dealing with a similar "on hold" situation with my unemployment claim and was starting to panic thinking the money was just gone forever. Reading through everyone's experiences has been incredibly reassuring, especially knowing that @Luca Esposito eventually got his payment even though CONNECT never updated properly. The fact that it took 3 weeks is frustrating but at least gives me a realistic timeline to expect. I had no idea about things like the monetary reconsideration option that @Mateo Rodriguez mentioned, or that Claimyr service @Aisha Abdullah brought up. It's clear that navigating the DEO system requires a lot of patience and persistence, but seeing how this community supports each other through these challenges gives me hope. Thanks to everyone who shared their stories - it really helps to know we're not alone in dealing with these confusing system glitches!

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Welcome to the community, @StarSeeker! I'm also new here and have been reading through all these threads trying to understand the DEO system better. It's honestly both scary and comforting to see how common these "on hold" issues are - scary because it shows how broken the system is, but comforting to know we're not the only ones dealing with it. The 3-week timeline that @Luca Esposito shared is really helpful to keep in mind. I think the hardest part is just not knowing what's happening or when it might resolve. At least now I know to check my actual payment method instead of trusting what CONNECT says! This community seems like such a lifeline for people trying to navigate all this confusion. Thanks for joining and sharing your experience too!

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CONNECT won't let me proceed without employment end date for my current part-time job - what to put?

I'm in a weird situation with my CONNECT application that's driving me crazy! I was laid off from my full-time job last month, but I still have my weekend part-time gig at a restaurant that barely gives me 10 hours a week. When reporting my part-time work in CONNECT, it keeps asking for an "employment end date" for this job, but I'm STILL WORKING THERE! The system won't let me proceed without entering something in that field. I've tried leaving it blank, putting today's date, putting a future date... nothing works. Has anyone dealt with this before? What date should I put that won't mess up my claim? I really need to get this application moving since I've already been without my main income for three weeks.

anybody know if work search requirements are different if u have a part time job already? do i still need to do all 5 job contacts if im already working 2 days a week?

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Yes, you still need to complete 5 work search activities per week even if you have part-time work, unless you've been placed on a Return to Work date by your previous employer. Having part-time work doesn't exempt you from the work search requirements in Florida. Make sure to keep detailed records of all your job contacts!

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I went through this exact same nightmare with CONNECT! What worked for me was using the last Saturday of the current benefit week as the "end date" - that's typically how DEO structures their claim periods. The key thing is to be consistent with how you report it each time you claim weeks. One tip that saved me a lot of headaches: when you report your restaurant earnings, make sure you include ALL income including tips if you get them. DEO gets employer wage reports quarterly, so if there's a mismatch between what you reported and what your employer reported, it can trigger an investigation. Also, don't stress too much about the "end date" thing - as long as you keep accurately reporting your weekly earnings and hours worked, DEO understands you're still employed there. The system is just poorly designed for partial unemployment situations like ours!

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DEO regular benefits continue after Dec 26th, but will federal extension happen?

I'm seriously confused about what's happening with unemployment benefits. My girlfriend told me all unemployment ends on December 26th, 2025, but I've been getting mixed info online. I just started collecting regular Florida unemployment 3 weeks ago after getting laid off from my restaurant job. Will my benefits completely stop after Dec 26th? Or is it just some extra federal program ending? I have about $4,700 in my DEO balance according to CONNECT. Really worried about paying rent in January if everything suddenly stops!

I was in adjudication for 8 weeks earlier this year over a job separation issue and finally got approved last month. I've been so focused on just getting paid that I haven't even thought about when it all might end! Does anyone know if time spent in adjudication counts against your 12 weeks? I was unemployed that whole time but not receiving benefits.

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No, time spent in adjudication doesn't count against your weeks. Your benefit year begins when you apply, but your weeks are only used when you successfully claim them. If they approved you retroactively, they should have paid you for those weeks in adjudication, and those weeks do count against your total.

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Thanks everybody for clearing this up! Feeling much better now understanding that my regular benefits continue. One last question - do I need to do anything special when Dec 26 comes? Like re-apply or fill out different forms in CONNECT? Or does everything just continue automatically?

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You don't need to do anything special. Just continue claiming your weeks as normal every two weeks. The only change you'll notice is that if you were receiving the federal supplement, that additional $150 will no longer appear in your payments after December 26th. Your base Florida benefit amount will continue automatically as long as you keep claiming on schedule.

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@Chris King is absolutely right - no action needed on your part! Just keep doing your regular biweekly claims in CONNECT and completing your 5 work search activities each week. The system will automatically stop adding the federal $150 supplement after Dec 26th, but your base $325 will keep flowing. I went through the same thing last year when the previous federal extension ended. One day I just noticed my deposit was $150 less, but the main payment kept coming until I found work.

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Need DEO claims department direct phone number - keep getting transferred to wrong departments

I'm seriously losing my patience with the DEO phone system! I've been trying to reach someone in the claims department for THREE DAYS now about my adjudication issue. Every single time I call the main number (800-204-2418) and select option 5 for claims, I somehow get transferred to completely different departments! Yesterday I got benefits payment, today I got the general info desk. The people who answer are polite but tell me they can't help with my specific issue and that I should 'just keep calling until I get someone in claims.' Seriously?! I have bills due next week and my claim is stuck in pending status. Has anyone found a direct line to the claims department or a trick to actually get through to the right people? I'm desperate at this point.

anyone else notice that the connect website and phone systems are extra glitchy on mondays? i swear they do it on purpose cuz they know more people try to call on mondays

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YES!! I've noticed this too! Mondays are ALWAYS the worst for the website and phones. I think it's because claims from the weekend pile up and overload their outdated systems. Honestly it's probably running on computers from 1995 knowing Florida's budget priorities ๐Ÿ™„

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I went through the exact same nightmare last month! Here's what finally worked for me: I called at 2:47 PM on a Thursday (weird time, I know) and when I got to the menu, I pressed option 5 then waited about 10 seconds before pressing anything else. Sometimes pressing buttons too fast confuses their ancient phone system. When the next menu came up, I selected option 1 then option 3. Got transferred to claims on the first try! The wait was still about 45 minutes but at least I was in the right queue. Also make sure you have your Social Security number, claim confirmation number, and the dates of the weeks you're asking about written down before you call. The agent was able to see my adjudication issue immediately and explained it was just waiting for employer verification. Got it resolved that same day. Don't give up - you WILL get through eventually!

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How long for DEO child support withholding to reach CS office? Payment delay issues

I just started getting Florida unemployment benefits last month after being laid off from construction work. DEO is taking out the child support from my weekly payments (about $97 per week), but my ex is saying she hasn't received anything yet through the CS enforcement office. It's been over 3 weeks now with deductions showing on my CONNECT account, but nothing has hit her account. Is there a normal delay for this? Will it come as one lump sum or weekly? My ex is really getting on my case about this and I don't know what to tell her. I tried calling DEO but kept getting disconnected after waiting forever.

Update for anyone else finding this thread with the same issue: I checked with my case from last year, and the exact timing was 37 days from my first unemployment payment with child support withheld until it appeared in my ex's account. After that, it was consistently 12-14 days for each subsequent payment. The system is frustratingly slow, but it does eventually work. Also worth noting - when the payments finally started, they came individually (not as one lump sum), but several showed up on the same day since they were all backlogged in the system.

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Thanks for the update. We're at day 25 now since the first deduction. Based on everyone's experiences here, sounds like we've got another 1-2 weeks to go. I'll update this thread when it finally goes through in case it helps anyone else with the same problem.

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I'm dealing with the exact same frustrating situation right now! DEO has been taking $112/week from my benefits for child support for over a month, but my ex hasn't seen a penny yet. Reading through everyone's experiences here is both helpful and infuriating - 30-45 days seems to be the norm, which is absolutely ridiculous in 2025. I tried calling both DEO and the child support office multiple times but either get disconnected or told "it's processing" with no real timeline. At least now I know this delay is unfortunately normal and not just my case being lost in the system. Going to try calling that CS number (800-622-KIDS) tomorrow to see if they show anything pending. Thanks everyone for sharing your experiences - it helps to know we're not alone in dealing with Florida's broken systems!

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