Great to hear you got it sorted out! Your experience highlights exactly why this process is so frustrating for people. It shouldn't take multiple attempts and different methods just to get a basic tax document. For future reference for anyone reading this thread, if you're collecting unemployment benefits, I'd recommend downloading/printing your 1099-G as soon as it becomes available (usually by January 31st) rather than waiting until you need it for filing. Save yourself the headache later! Also, for those who might be in a similar situation next year - you can actually request to have federal taxes withheld from your unemployment benefits when you first apply or anytime during your claim. It's 10% of your benefit amount and can save you from owing a big chunk at tax time.

Just wanted to add another tip for anyone still struggling with this - if you're having trouble with the CONNECT website, try logging in during off-peak hours (early morning or late evening). I've noticed the site tends to be less buggy when fewer people are using it. Also, make sure you're using the full desktop version of the site rather than mobile - the mobile version seems to have more issues with document downloads. One more thing - if you do end up calling DEO, have all your information ready: claimant ID, Social Security number, dates you collected benefits, and your current address. The agents can usually email or mail the 1099-G while you're on the phone if their system is working properly that day.

This thread is so helpful! I'm going through something similar right now - got the vague fact finding email 3 days ago and nothing in CONNECT. Reading through everyone's experiences, it sounds like the system glitches are unfortunately really common with DEO. I'm going to follow Dylan's approach and try calling them first thing tomorrow morning. If that doesn't work, I'll look into the Claimyr service that StarSailor mentioned. It's reassuring to know that these issues do get resolved eventually, even though the whole process is incredibly stressful. Thanks to everyone who shared their experiences - it really helps to know we're not alone dealing with DEO's broken system!

I've been dealing with DEO for over a year now and this exact scenario happens WAY too often. The system glitch between their email notifications and what actually shows up in CONNECT is a known issue that they just haven't fixed. Here's what I've learned from experience: 1. Call DEO at exactly 7:59 AM - their phone lines open at 8 AM but if you call a minute early you sometimes get in the queue before the rush 2. If calling doesn't work, try the "Contact Us" form in CONNECT and specifically mention "URGENT: Fact Finding Due [your date] - No Questions Visible in Account" 3. Screenshot everything - your empty inbox, your determination page showing no pending issues, etc. This helps when you finally talk to someone The fact that this is such a common problem and they haven't fixed it is honestly unacceptable. We shouldn't have to jump through hoops just to find out what information they need from us. Good luck to everyone dealing with this mess right now!

I'm in a very similar situation right now! My adjudication status just disappeared yesterday after 6 weeks of waiting (laid off from hospitality). Reading through all these experiences is giving me so much hope - it sounds like most people see payments within 2-5 days after that message disappears. @Mateo Hernandez - I really feel for you being down to your last $250 with rent coming up. That financial stress while waiting is just brutal. Based on what everyone is sharing here, it sounds like you're right at the finish line! I'm going to try some of the tips people mentioned like checking the "Payment History" and "Weekly Benefit Details" sections at 8am instead of obsessively refreshing the main page all day. Also definitely agree with reaching out to your landlord early to explain the situation. I had to do that last month during a different delay and they were surprisingly understanding. Many landlords know the unemployment system is a mess right now. Fingers crossed we both see some good news in the next few days! This community has been so helpful during such a stressful time.

Just wanted to jump in here as someone who went through this exact nightmare about 6 months ago! My adjudication status disappeared on a Thursday morning and I was literally down to my last $180 with car payment due. I checked my account obsessively for 3 days straight before the money finally hit my bank account on Sunday evening - got 9 weeks of backpay all at once. The key things that helped me track progress were checking the "Monetary Determination" section (shows if you were actually approved) and the "Payment History" page around 8am each morning. Those sections update before the main status page does. @Mateo Hernandez - definitely reach out to your landlord NOW rather than waiting. I was embarrassed to explain my situation but most landlords understand that unemployment delays aren't your fault. Also try calling your local United Way (dial 211) - they often have emergency rental assistance for people in exactly your situation while waiting on delayed UI benefits. The fact that your adjudication message disappeared is genuinely a great sign based on everyone's experiences here. You're so close to the finish line! Try to hang in there just a few more days.

I'm so glad I found this thread! I've been stuck in "pending adjudication" for 5 weeks now and was starting to lose hope. Reading about Emma's and Romeo's success stories is exactly what I needed to hear. It's frustrating that Florida's system is so broken that we have to find workarounds just to access benefits we've earned, but I'm grateful this community exists to help each other navigate it. I'm going to try the Claimyr service based on the positive experiences shared here, and also reach out to my state representative as a backup plan. The tip about saying "payment issue" instead of "claim status" when calling directly is something I hadn't heard before - will definitely try that too if I attempt calling on my own again. Thank you everyone for sharing your experiences and actually providing actionable solutions instead of just complaining. This gives me hope that there's light at the end of the tunnel!

This whole thread is a perfect example of how broken Florida's unemployment system is, but also how this community can actually help each other succeed! I've been dealing with DEO issues for about 3 weeks now - not as long as some of you, but long enough to feel that familiar frustration of endless busy signals and disconnected calls. What really stands out to me is how consistent the advice is across multiple success stories: try multiple approaches simultaneously, be persistent, and don't rely on just calling the main number. The Claimyr service seems to have worked for several people here, which gives me confidence it's worth trying despite having to pay for what should be free. I'm also impressed by how specific and helpful the advice is - things like calling on Tuesday/Wednesday around 10:30am, saying "payment issue" instead of "claim status," and having all your documentation ready. These are the kinds of insider tips you can't find on the official DEO website. Going to start with the Claimyr service and also email my state rep this week. Will report back with results to hopefully add another success story to this thread. Thanks everyone for sharing your experiences and creating a resource that's actually more helpful than anything DEO provides!

I'm dealing with this exact same ID.me verification nightmare right now! Filed my claim in February and have been stuck in this loop for over 6 weeks. What's really frustrating is that I can see my successful ID.me verification in their system, but CONNECT still shows "pending verification" and won't release any payments. I've tried calling dozens of times but keep getting disconnected or transferred to agents who say they can't access the verification system. Based on all the great advice in this thread, I'm going to try a multi-pronged approach: 1. Call at 7:30 AM sharp tomorrow and specifically ask for the Identity Verification Unit 2. Email the new address ID.VerificationFix@deo.myflorida.com with all my verification screenshots 3. Contact my state representative's office through their constituent services form 4. Join that Facebook group "Florida Unemployment Issues" for additional support It's ridiculous that we have to become experts in navigating DEO's broken system just to get benefits we're legally entitled to. Thank you everyone for sharing your experiences and solutions - this thread is more helpful than anything I've gotten from DEO directly! Will definitely update once I try these strategies. Fingers crossed something breaks through this verification hell!

I'm going through the exact same verification nightmare! Filed my claim in late February and despite successfully completing ID.me verification (have the confirmation email and everything), my CONNECT account has been stuck showing "identity not verified" for over 5 weeks now. All my weekly certifications are on hold and I haven't received a single payment. I've called DEO probably 40+ times and either get disconnected immediately or sit on hold for hours before the call drops. The few times I actually reached an agent, they just told me to "wait for the system to sync" or to try verifying again through ID.me (which I've already done successfully multiple times!). This thread is giving me so much hope though! I had no idea about the Identity Verification Unit or that new email address. I'm going to try calling at 7:30 AM tomorrow and specifically request that department. Also planning to email ID.VerificationFix@deo.myflorida.com with all my documentation and look into contacting my state representative. It's absolutely insane that we have to become DEO system experts just to access benefits we're entitled to. The fact that so many people are dealing with this same ID.me integration issue shows this is clearly a widespread technical problem that DEO needs to fix on their end. Thank you everyone for sharing your experiences and solutions! Will definitely report back with results from trying these strategies.