So glad you got it sorted out! That's exactly what I was hoping would happen when I mentioned Claimyr. The fact that DEO admitted there was a "glitch in their system" is both infuriating and sadly typical - how many people probably missed their hearings because of this same issue? At least now you have everything you need to prepare properly. Make sure to submit those tax forms and pay stubs at least 24 hours before the hearing like the instructions say. Good luck with your appeal!

This is exactly why DEO's system is so broken - "glitches" that prevent people from getting proper notice of their hearings should be unacceptable. I'm glad you were able to get through and get the information you needed, but it's really concerning how many people probably miss these hearings through no fault of their own. For anyone else in this situation, document EVERYTHING - take screenshots of your CONNECT account showing the hearing date, save any emails or correspondence, and if you do get through to someone who admits there was a system error, ask them to email you confirmation of that conversation. This kind of documentation can be crucial if you end up needing to file additional appeals later. The fact that you had to pay a third-party service just to reach your own state agency is ridiculous, but I'm glad it worked out in the end!

I'm going through this exact nightmare too! My payment has been showing "paid" for 10 days now with absolutely nothing on my Way2Go card. This thread has been more helpful than weeks of trying to deal with that completely useless automated phone system. After reading through everyone's experiences, I'm convinced this is a massive systemic failure with Conduent's processing, not individual account issues. The fact that so many of us are dealing with identical problems while DEO and Conduent stay completely silent about these widespread delays is absolutely unacceptable. I'm going to try the comprehensive approach: filing the CFPB complaint tonight (that 6-hour response time @Niko Ramsey got is incredible!), attempting the 7:30am calling strategy tomorrow, and sending an email to that escalation address way2go.escalations@conduent.com that @Derek Olson shared. Also planning to call my state representative's office like @Beth Ford suggested - political pressure might help move things along faster. Those $0.50 balance check fees while our approved money sits stuck in limbo are absolutely predatory. Every time I check hoping my payment finally appeared, they're charging me for the privilege of seeing that my own money is still missing! Thank you everyone for sharing real solutions when the official system has completely abandoned us. This community is literally keeping people housed while the system fails. I'll definitely update if any of these methods work - crossing fingers we all get our stuck payments released soon!

I'm experiencing this exact same nightmare right now! My payment has been showing "paid" for 4 days with nothing on my Way2Go card. This thread is absolutely incredible - way more helpful than any official channels I've tried. Reading through everyone's experiences, it's clear this is a massive systemic problem with Conduent's processing, not individual account issues. I'm going to try the multi-pronged approach that seems to be working: filing the CFPB complaint tonight (that 6-hour response time @Niko Ramsey got is amazing!), attempting the 7:30am calling strategy, and emailing way2go.escalations@conduent.com. I'm also really interested in that lawsuit @Jasmine Wood mentioned about the fees - those $0.50 charges every time we check our balance while our approved money sits in limbo are absolutely predatory. If there's a class action, I definitely want to join. It's completely insane that we have to become unemployment benefits detectives just to access our own approved money, but I'm so grateful for this community sharing real solutions when the official system has completely failed us. This thread is literally helping people keep their homes while DEO and Conduent stay silent about these widespread delays. I'll definitely update if any of these methods work for me. Thank you everyone for turning this disaster into a support network!

Update: After reading all your responses, I decided to try calling DEO again this morning. After an hour of redialing, I actually got through! The agent confirmed they can see my $500 payment in their system, but said it can take 4-8 weeks to show in CONNECT. She put a note on my account about the call and told me not to worry. Thanks everyone for your help and sharing your experiences!

This is such a relief to read! I'm dealing with the exact same thing right now - made my first overpayment of $300 two weeks ago and have been checking CONNECT obsessively every day wondering if they actually got it. The confirmation number gives me some peace of mind, but seeing everyone's experiences with 4-8 week delays helps me understand this is just how their broken system works. I'm definitely going to print out everything and stop stressing about it for now. Thanks for sharing your update - it's so helpful to know they can actually see payments in their internal system even when CONNECT doesn't show it!

This is such a common problem with DEO - glad to see you got it resolved! For anyone else reading this thread, I'd also recommend keeping a screenshot of your CONNECT account showing the payment history (if it displays correctly there). Sometimes having that visual proof along with the confirmation email helps when dealing with different DEO departments. The system really needs an overhaul but at least there are workarounds like CareerSource visits that actually work.

This thread has been so helpful! I'm dealing with a similar overpayment double-billing issue right now (got the collection letter last week for an amount I already repaid in October). Reading through everyone's experiences, it sounds like the CareerSource visit + certified appeal letter combo is the most effective approach. One question - for those who successfully got this resolved, did DEO send you any kind of written confirmation that the collection action was canceled? I want to make sure I have something in writing to protect myself if this somehow pops up again in the future. Their systems seem so unreliable that I wouldn't be surprised if the same issue happened again down the road. Thanks to everyone sharing their experiences here - it's reassuring to know this can actually be fixed even though the process is frustrating!

I'm dealing with a similar situation right now - my manufacturing job cut me from 40 hours to about 20-25 hours per week. From what I've learned so far, the key things to remember are: 1. It's all about your weekly earnings, not the number of hours you work 2. You can earn up to $100 per week without any reduction in benefits (that's 8 times Florida's current minimum wage of $12.50) 3. After that $100, your benefits get reduced dollar-for-dollar 4. You still need to do all 5 work search activities every week, even though you're still employed The hardest part for me has been keeping track of everything accurately. I started using a simple spreadsheet to track my hours and earnings for each week I claim. Make sure you report earnings for the week you actually worked, not when you get paid - that seems to be where a lot of people run into trouble later. One thing that's helped me is looking at my determination letter in CONNECT to see exactly what my weekly benefit amount is, then using the formula others mentioned to figure out roughly what I can expect each week. Takes some of the guesswork out of it!

I've been through this exact situation and wanted to share what worked for me. I was a warehouse worker too and got my hours cut from 40 to about 22-28 per week last year. The most important thing I learned is to keep detailed records of EVERYTHING - hours worked each day, gross pay (including any shift differentials or overtime), and exactly which days you worked. I used a simple notebook at first but switched to taking photos of my work schedule each week. Here's what really helped me avoid problems: - Always report earnings for the week you performed the work, not when you got paid - Include ALL income - base pay, overtime, shift premiums, even small bonuses - Don't forget about any side gigs or cash work (like helping friends move, etc.) - Keep doing your 5 work searches every single week without fail The system actually worked pretty smoothly for me once I got into the routine. Some weeks I'd get partial benefits, other weeks nothing if I picked up extra shifts. The key is just being completely honest and accurate with your reporting. One last tip - if you ever have issues with CONNECT or need to speak to someone at DEO, don't waste days trying to call. There are callback services that actually work. Just my experience but it saved me a lot of frustration! Good luck with your claim!