DEO overpayment already repaid but received collection letter - help!

omg same thing happened to my cousin last month!! DEO is such a mess rn

You need to send a written appeal with proof of payment immediately. Include a copy of your payment confirmation, the confirmation email, and a cover letter explaining the situation. Mail it certified with return receipt to: Department of Economic Opportunity Benefit Payment Control P.O. Box 5350 Tallahassee, FL 32314-5350 Make sure to include your claimant ID number on everything. While waiting for a response, also email RA.BPC@deo.myflorida.com with the same information (but don't include your full SSN in email). The appeal needs to be postmarked within 20 days of the date on the collection letter.

I had almost the exact same thing happen but it was for $1800!!! Their system is completely broken. I had to go in person to a CareerSource office to get it resolved because phones were useless. Bring ALL your documentation - payment confirmation, bank statement showing the charge, any emails. The CareerSource staff can't fix it directly but they have special contacts at DEO they can reach. Took about 2 weeks after my visit but they finally fixed it.

DEO did this to me THREE TIMES for the same overpayment!!! Paid it, got another notice, paid it AGAIN thinking I was mistaken, then realized they were double-charging me! Took 4 months to get my money back for the duplicate payment. The whole system is a SCAM designed to confuse people into paying multiple times!!

Have you tried using Claimyr? It got me through to a real DEO agent after weeks of trying on my own. Their system holds your place in line so you don't have to stay on hold forever. Costs money but was worth it for me because I had a similar overpayment issue that needed urgent resolution. You can see how it works in their video demo: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj or go to claimyr.com. The DEO agent I spoke with was able to pull up my payment history and fix the duplicate billing in one call.

This happens ALL THE TIME with deo. I had to fax (yes, seriously, FAX in 2025) my payment receipt to 850-617-6504 with a cover letter. Then i called every day for a week until i got through. When you do get through, ask for a supervisor immediately - regular agents cant access the payment system to confirm your payment.

I'm a benefits counselor, and I see this issue frequently. Here's what's happening: DEO's payment processing system and their accounts receivable system are separate. When you make a payment, it goes into one system, but there's often a delay in that payment being recognized in the other system. Your best approach is two-fold: 1. Send a formal appeal as others have suggested (certified mail with all documentation) 2. Contact your state representative's office - they have constituent services specifically for DEO issues and can often get things resolved much faster In the meantime, document everything. If you do end up with an incorrect collections report, you'll have evidence to dispute it with the credit bureaus. It's frustrating, but I've never seen a case where a person who actually made their payment ended up with permanent consequences - it just takes persistence to get it fixed.

just wondering has anyone used the new connect app? is it any better for this kinda thing or just as bad as the website?

DEO DOESN'T CARE!!! They want people to pay twice! I KNOW ppl who had wages garnished even after paying!!!

UPDATE: I wanted to let everyone know what worked for me. I tried several of the suggestions here: 1. Sent the certified letter with all my documentation to the appeals address 2. Visited my local CareerSource office (thanks for that tip!) 3. Eventually used Claimyr to get through by phone The CareerSource visit was actually the most helpful - they have a direct line to DEO and filed a case for me. Two weeks later I received confirmation that they found my payment and are canceling the collection notice! Thanks everyone for the help during this stressful time. For anyone else dealing with this: DOCUMENT EVERYTHING and be persistent!