Desperate for DEO backpay - need alternative contact methods to reach a human!

I was in the same boat last month trying to get my backpay processed. After wasting hours on those automated systems, I found a service called Claimyr that actually got me through to a live DEO agent in under 30 minutes. They basically call DEO for you and hold your place in line. I watched their demo video first (https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj) and then tried their service at claimyr.com. The agent I spoke with was able to review my case and process my backpay that had been stuck for almost 2 months. Seriously saved me from getting my car repossessed.

Try calling exactly at 7:29am - right before they officially open at 7:30am. That's how I got through after weeks of trying. Also, have you submitted a specific request for backpay through CONNECT? There's a separate form you have to fill out under the "Determinations and Pending Issues" section. Many people miss this step and just assume DEO will automatically process backpay.

DEO is the WORST!!!! I had to email my state representative to get any help with my backpay. Suddenly DEO cared about my case when a politician's office was asking questions. Took 4 months to get my money tho.

Former DEO contractor here. When calling the main line, immediately press 5, then 2, then 1, then 6 - this bypasses several automated menus. Then when it asks for your claimant ID, enter it VERY SLOWLY (3-4 second pause between each digit). The system often kicks you to a human if it thinks you're having trouble entering your information. Also, backpay requests are handled by a specific team. If you reach a regular agent, explicitly ask them to transfer you to the "Retroactive Payment Unit" - using those exact words. Regular agents aren't trained or authorized to process backpay claims. Finally, make sure you've uploaded ALL supporting documentation for those weeks (proof you were job searching, any medical documentation if applicable, etc). Many backpay claims get denied simply because of incomplete documentation.

have u tried going in person to a careersource office?? thats wat i did when my account was locked for 2 months. they have ppl there who can call deo directly on ur behalf sometimes. bring all ur documents tho

@OP - To answer your question from earlier, Claimyr doesn't ask for your SSN or anything like that. You just provide your phone number so they can call you back when they get a DEO agent on the line. Then you talk directly to the DEO person. The service just helps you skip the hold time and busy signals.

Ugh my aunt had this EXACT problem last month! She finally got her backpay after filing an official appeal. There's a form for it on CONNECT under the determinations section. Takes like 2-3 weeks but they HAVE to review it then.

UPDATE: I finally got through!! Used a combination of the early morning call (tried at 7:28am exactly) + the key sequence that @helpful_guidance suggested. Had to wait 47 minutes on hold, but eventually spoke with someone who could help! Turns out there was a "fact finding" request buried in my account that I never received notification about. The agent helped me complete it right over the phone, and said my backpay should be processed within 5-7 business days. THANK YOU everyone for all your suggestions!