UPDATE: Just wanted to let everyone know what worked! I followed the advice about the ID.me trouble signing in process and was able to do the video verification to change my phone number. Once that was updated, I could get into my CONNECT account and download my tax documents! Thanks everyone for your help - especially the tip about the new ID.me recovery option, that was exactly what I needed.

So glad you were able to get this resolved! Your experience will definitely help others who find themselves in similar situations. Moving states while dealing with unemployment benefits and tax documents can be really stressful, especially when you're already dealing with difficult personal circumstances. Thanks for taking the time to update the thread with what worked - that ID.me video verification option seems to be the best solution for people who've lost access to their registered phone numbers.

I heard they're updating the system soon. Maybe that'll fix some of these issues? 🤞

Just wanted to share my experience - I finally got through after 3 weeks of trying! What worked for me was calling right at 7:45 AM (15 minutes before they officially open) and staying on the line even when it said "all representatives are busy." I know it sounds crazy, but I literally called 47 times one day before getting through. The rep was actually really helpful once I got connected. For those still struggling, don't give up! Also, make sure you have your PIN, SSN, and claim confirmation number ready. The whole call took about 25 minutes once I got through. Hang in there everyone! 💪

When I had issues last month I actually had better luck with the email than phone. Try DEOUICustomerCareReps@deo.myflorida.com and put your claimant ID and "URGENT" in the subject line. They got back to me in 3 days. Better than never getting through on phone!

This is so encouraging to hear! I've been stuck in pending status for over a month now and was starting to lose hope. Question - when you called on Saturday, did you use the main DEO number (833-FL-APPLY) or a different one? Also, did they tell you specifically what was wrong with your work search entries? I'm wondering if I might have the same issue since my claim has been pending since I started submitting my work searches. Thanks for sharing this - gives me hope that there might be light at the end of this tunnel!

when i had my claim last summer they still made me do the stupid work searches for the waiting week even tho they didnt pay me a cent... whole system is messed up lol

I went through this exact same situation a few months ago and was just as confused! The waiting week really caught me off guard too. What helped me was thinking of it like a health insurance deductible - you have to meet it before benefits kick in. One tip that might help for budgeting: when you're planning your finances during unemployment, always factor in that you'll essentially be missing that first week of payment. It's frustrating they don't explain this better upfront, but at least now you know what to expect. Hang in there - once you get past this waiting week, the payments should come regularly as long as you keep up with your weekly certifications and work searches!

anybody know if there are any extra programs we can apply for? $362 a week is literally impossible to survive on. my car payment alone is $410 😩

Just wanted to add my experience - I was also getting those confusing notifications about LWA updates. Turns out it was exactly what Omar mentioned - a system glitch sending alerts to everyone. I called using that Claimyr service Diego recommended and got through to a DEO rep who confirmed it's just the audit process for old 2020-2021 claims. If you weren't on unemployment during the pandemic, you can safely ignore the notification. Really wish DEO would be more transparent about these technical issues instead of leaving everyone confused!