i dont get why everyone is having so many problems... i just walked into my local career source office and they helped me with everything. maybe try that instead of calling?

CareerSource offices can help with regular claim issues but they DON'T handle fraud investigations!! They literally told me this when I went there last month for the exact same problem. They just gave me the same DEO fraud number that nobody answers. 🙄

heads up - make sure u claim all ur weeks BEFORE doing the quarterly thing. my buddy did it backwards and his payments got delayed by 3 weeks

Just wanted to follow up and see if you were able to complete your quarterly reapplication in CONNECT? Did everything go smoothly?

random but is anyone else's CONNECT site acting weird lately? keeps logging me out when i try to claim weeks

I'm confused about something. If you get $125/week and have $3800 left, isn't that like 30 more weeks of payments? But Florida only gives 12 weeks total right? So you wouldn't be able to use it all anyway? Or am I missing something?

Quick update to my earlier comment - I just checked my records, and when I had weeks in 'Hold in Excess' status last year, calling and specifically requesting a supervisor made a big difference. Regular agents often don't have the security clearance to release holds. Ask for a Tier 2 agent or supervisor who can specifically address 'Hold in Excess' status weeks. Also, if you can't find a new monetary determination letter in your CONNECT inbox, request that they send one while you're on the phone. That letter will explain exactly how your new weekly benefit amount was calculated. Without that document, you can't effectively challenge the amount if it's incorrect.

has anyone actually gotten through to DEO lately?? I've been trying for 3 weeks straight!!

Just an update on my situation I mentioned earlier - it took almost 10 weeks, but DEO finally cleared the fraudulent claims from my account. Had to submit the SAME documents FOUR different times because they kept "losing" them. The system is completely BROKEN but it does eventually get resolved if you're persistent enough. Just prepare for a long battle with bureaucracy.

While you're waiting for DEO to resolve this, make sure you keep claiming your weeks as normal (if you're eligible). Document each time you claim weeks with screenshots. Also, check your CONNECT inbox daily for any fact-finding questionnaires or requests for additional information - these often have strict deadlines. If your legitimate claim gets denied during this process, remember you have the right to appeal within 20 days of the determination. Many identity theft victims have to go through the appeal process to get their legitimate benefits. Lastly, if more than 3-4 weeks pass without any updates on your fraud report, contact your state representative's office. They often have dedicated staff who can help expedite DEO issues.

Something to consider - if your second employer was out of state or didn't properly report your wages to Florida's unemployment system, you'll definitely need to provide that documentation. Also, the wage base period for 2025 claims is a bit different - they look at Oct 2023 - Sept 2024 for base wages, not 2019. Are you sure 2019 is the relevant year for your claim?

Glad I could help! DEO's letters can be really confusing. Make sure you look at the Base Period box on your Monetary Determination letter - it shows exactly which quarters they're using to calculate your benefits. Then check if all your employers during those quarters are listed correctly with the right wage amounts.

anyone know if this works for overpayment issues too? deo saying i owe $4200 but it was their mistake

UPDATE: My representative's office just called me back! They submitted my case to their DEO contact yesterday and said I should see movement within 7-10 business days. The assistant specifically mentioned that 27 weeks of pending payments is "way outside the acceptable timeframe" and they're marking it as urgent. She also said they've had dozens of similar cases in recent months, so everyone is right about this being a widespread issue. Will update again when (hopefully) payments start moving!

ANYONE ELSE GET THEIR ACCOUNT LOCKED RIGHT AFTER GETTING PAYMENTS?? I finally got paid last month and then 2 days later my account was locked for "verification" and I'm STILL locked out! This system is DESIGNED to frustrate people into giving up!!

Just to follow up on my earlier comment - make sure you're still claiming weeks while waiting for the federal portion to arrive. Some people think they don't need to claim weeks after getting approved for backdating, but you absolutely do need to continue claiming on schedule or you'll miss out on future payments. Log in every two weeks and complete your work search requirements!

Ugh my aunt had this EXACT problem last month! She finally got her backpay after filing an official appeal. There's a form for it on CONNECT under the determinations section. Takes like 2-3 weeks but they HAVE to review it then.

UPDATE: I finally got through!! Used a combination of the early morning call (tried at 7:28am exactly) + the key sequence that @helpful_guidance suggested. Had to wait 47 minutes on hold, but eventually spoke with someone who could help! Turns out there was a "fact finding" request buried in my account that I never received notification about. The agent helped me complete it right over the phone, and said my backpay should be processed within 5-7 business days. THANK YOU everyone for all your suggestions!

I just went through this last week! The Issue ID is different from the Determination ID. My issue ID was actually hiding in the CONNECT inbox attached to the determination message! Did you check there? Also the format is usually 2 letters followed by 10 numbers if that helps you identify it.

To clarify some confusion in this thread: There are actually TWO different ID numbers related to determinations: 1. Issue ID Number - This is a 12-digit number (all numeric) that identifies the specific issue/determination 2. Document ID - This sometimes appears on determination letters and may include letters For appeals, you specifically need the 12-digit Issue ID Number. The most reliable place to find it is in CONNECT under the Determination Summary, then clicking on the specific determination, then viewing the details. If you still can't locate it, call DEO and request it specifically.