Can't find 12-digit issue ID number needed for DEO appeal - where is it located?

The issue ID number should be on your determination letter. It's in the top right section of the letter, usually labeled as something like "Issue Identification Number" or sometimes just "Issue ID." It's NOT the same as the determination ID number. If you can't find it on the determination letter itself, you can also find it by logging into CONNECT and going to the Determination/Pending Issue Summary. Click on the specific determination and it should show the 12-digit issue ID attached to that determination.

i had the EXACT same problem last month!!! the issue number is NOT on the letter they sent me either! I called DEO like 47 times and kept getting disconnected. when i finally got through the lady told me i need to look under DETERMINATION SUMMARY in connect and click on the issue date, then there's a tiny button that says "details" and THATS where the stupid 12-digit number was hiding!!!! the system is DESIGNED to make us fail i swear

If you still can't find the 12-digit Issue ID, I'd recommend using Claimyr to get connected to a DEO agent who can tell you exactly where to find it or even provide it to you directly. I was stuck in a similar situation and kept getting busy signals when calling DEO. Used Claimyr (claimyr.com) and was connected to an agent in about 20 minutes who gave me the Issue ID number I needed. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj - definitely worth it when you're facing an appeal deadline!

The 12-digit Issue ID can be found in several locations: 1. On your determination letter (top right quadrant usually) 2. In CONNECT under Determination Summary (click on the specific issue then "Details") 3. Sometimes it appears on the main Claim Summary page under "Pending Issues" And for future reference, you can actually appeal without the number by submitting a paper appeal form by mail or fax. Form DEO-RA0310 "Reemployment Assistance Appeal Request" can be downloaded from their website. Just include your claimant ID, the determination date, and attach a copy of your determination letter. That way you meet the deadline even if you can't find the issue ID.

When I filed my appeal I couldnt find that stupid number either! My friend who works at CareerSource told me the CONNECT system actually has a glitch where sometimes the issue ID doesn't show up in the right place. She said if u can't find it you should take a screenshot of the determination letter and submit your appeal through the general message center in CONNECT with the screenshot attached. She said they have to process it by law even without the 12-digit number as long as you submit it within the appeal window! Hope this helps someone!!!

I just went through this last week! The Issue ID is different from the Determination ID. My issue ID was actually hiding in the CONNECT inbox attached to the determination message! Did you check there? Also the format is usually 2 letters followed by 10 numbers if that helps you identify it.

To clarify some confusion in this thread: There are actually TWO different ID numbers related to determinations: 1. Issue ID Number - This is a 12-digit number (all numeric) that identifies the specific issue/determination 2. Document ID - This sometimes appears on determination letters and may include letters For appeals, you specifically need the 12-digit Issue ID Number. The most reliable place to find it is in CONNECT under the Determination Summary, then clicking on the specific determination, then viewing the details. If you still can't locate it, call DEO and request it specifically.

Just wanted to add one more tip that saved me when I was in this exact situation - if you're using a mobile device to access CONNECT, try switching to a desktop computer. The mobile version sometimes doesn't display all the fields properly and I couldn't see the Issue ID details until I logged in on my laptop. Also, make sure you're looking at the most recent determination if you have multiple ones - I was looking at an old determination from a previous claim by mistake! The system keeps all your old records which can be confusing. Hope this helps someone avoid the stress I went through!

I had this exact same issue a few months ago and it drove me crazy! After reading through all these helpful responses, I want to add one more thing that might help - if you're still having trouble finding the 12-digit Issue ID even after checking all the places mentioned (determination letter, CONNECT determination summary details, inbox messages), try clearing your browser cache and logging back into CONNECT. I had a weird situation where the page wasn't loading all the fields properly due to cached data, and once I cleared it and logged back in, the Issue ID showed up in the determination details section like it was supposed to. Also, double-check that you're looking at the correct determination date - if you've had multiple claims or determinations, make sure you're clicking on the one that matches the determination letter you received. The appeal deadline is no joke, so don't waste time like I did looking in the wrong places!

This thread has been incredibly helpful! I'm dealing with the same issue right now - got my determination letter yesterday and need to appeal ASAP. Based on all the advice here, I'm going to try these steps in order: 1) Check the determination letter again more carefully for an "Issue Identification Number" in the top right, 2) Log into CONNECT on desktop (not mobile) and go to Determination Summary → click on my specific determination → look for Details button, 3) Clear browser cache if I still can't see it, and 4) Check my CONNECT inbox for the determination message. If all else fails, I'll try the paper appeal form (DEO-RA0310) as a backup to make sure I don't miss the deadline. Thanks everyone for sharing your experiences - it's crazy how hidden this number is in their system!

I just went through this exact situation two weeks ago and it was absolutely maddening! After reading all these responses, I want to add that there's actually another place the Issue ID sometimes shows up that nobody mentioned - in the "Benefit Payment Control" section of CONNECT. Go to your claim summary, then look for a section that shows your payment history/status. Sometimes when you click on a payment that was held up due to the determination, it will show the associated Issue ID number there. I found mine this way after spending hours looking everywhere else! Also, pro tip: if you're really stuck and running out of time, you can actually start the appeal process by calling the Appeals Office directly at (850) 245-7105. They can look up your Issue ID while you're on the phone and help you submit the appeal right then and there. Yes, it's hard to get through, but it's worth trying if you're down to your last day or two. Don't let their confusing system prevent you from appealing - you have rights and they have to process your appeal if you get it in on time!

I'm going through this exact same frustrating situation right now! Thank you all so much for sharing your experiences and solutions. I've been searching for hours and was starting to panic about missing my appeal deadline. Based on all the helpful advice in this thread, I'm going to systematically check: 1) the determination letter more carefully, 2) CONNECT Determination Summary details on desktop, 3) my CONNECT inbox messages and attachments, 4) the Benefit Payment Control section, and 5) clear my browser cache if needed. It's absolutely ridiculous that DEO makes this critical number so hard to find when people are already stressed about their appeals. Having the backup options like the paper form (DEO-RA0310) and the Appeals Office phone number (850) 245-7105 gives me some peace of mind too. This community thread has been incredibly valuable - you've all potentially saved me from missing my deadline!

I'm dealing with this exact same issue right now and this thread is a lifesaver! Just wanted to add that if you're still having trouble after checking all these places, try logging out of CONNECT completely and logging back in. I had a weird glitch where the Determination Summary page wasn't showing the "Details" button at all, but after a fresh login it appeared and I was able to find my 12-digit Issue ID there. Also, make sure you're not accidentally looking at a "Notice of Determination" vs an "Adjudication" - they're different types of determinations and the Issue ID might be in a different spot. I wasted an hour looking at the wrong document! The stress is real when you're up against that appeal deadline, but based on everyone's experiences here, the number IS somewhere in the system - you just have to know where to look. Don't give up!

I'm currently going through this same frustrating situation! Reading through everyone's experiences has been incredibly helpful - it's both comforting and infuriating to see how common this problem is. The fact that so many people struggle to find this one crucial number just shows how poorly designed the DEO system is. I've been following the systematic approach suggested here: checked the determination letter thoroughly, logged into CONNECT on desktop, cleared my browser cache, and searched through the Determination Summary details. Still haven't found mine yet, but I'm not giving up! Planning to check the Benefit Payment Control section next, and I've bookmarked the Appeals Office phone number (850) 245-7105 as my backup plan. It's ridiculous that we need to become detectives just to file an appeal, but I'm grateful for this community sharing all these different locations where the Issue ID might be hiding. For anyone else in this boat - don't let their confusing system discourage you from fighting for your benefits! We shouldn't have to jump through all these hoops, but at least we can help each other navigate it.

I'm dealing with this exact same nightmare right now! Got my determination letter yesterday and have been frantically searching for this elusive 12-digit Issue ID. Thank you SO much to everyone who shared their experiences and solutions - this thread is literally a lifeline when you're facing an appeal deadline! I've tried most of the suggestions here and FINALLY found mine buried in the CONNECT Determination Summary details section (had to click "Details" after selecting my specific determination). For anyone else still searching, here's what worked for me: 1) Used desktop not mobile, 2) Cleared browser cache first, 3) Logged out and back in completely, 4) Went to Determination Summary and clicked on the exact determination date, then hit "Details". The 12-digit number was there but NOT clearly labeled - just listed as a string of numbers in the issue description. It's absolutely insane that DEO makes this so difficult when people are already stressed about losing their benefits. The system feels deliberately designed to make us give up. Don't let them win - your benefits are worth fighting for!

I just went through this exact same issue a few weeks ago and was absolutely pulling my hair out! After reading through all these incredibly helpful responses, I want to add one more potential location that saved me when nothing else worked: check your email! Sometimes DEO sends a separate email notification about the determination that includes the 12-digit Issue ID, even if it's not clear on the physical determination letter. I found mine in an email with the subject line "Reemployment Assistance Determination Notice" that had arrived the same day as my determination letter. The Issue ID was listed in the email body in a section I almost missed. Also, if you're still stuck after trying everything mentioned here, try accessing CONNECT through a different browser entirely - I was using Chrome and couldn't see certain fields, but when I switched to Firefox everything displayed properly. The whole system is a nightmare, but don't give up! That appeal deadline is serious and your benefits are worth the fight. This community has been amazing at sharing solutions - we shouldn't have to crowdsource basic information like this, but I'm grateful we can help each other navigate DEO's terrible system!