This thread has been incredibly helpful for so many people dealing with DEO overpayment appeals! As someone who works in unemployment advocacy, I want to emphasize a few key points that have emerged from all these shared experiences: 1) The "ineligible-not denied" status is confusing by design, but it often precedes a non-fault determination when you can prove accurate reporting 2) Part-time work situations are definitely where DEO's system struggles most - you're all dealing with a systemic issue, not individual mistakes 3) Documentation is absolutely crucial: timesheets, paystubs, and especially screenshots of your weekly certifications showing what you reported 4) The Claimyr service mentioned here really does work for getting through to actual DEO representatives For anyone still waiting on determinations, remember that eligibility and fault are two separate decisions. You can be found ineligible for certain weeks but still get a non-fault ruling if you reported everything honestly. Keep advocating for yourselves and don't give up - the experiences shared here show that positive outcomes are definitely possible when you have proper documentation!

Thank you so much for sharing this comprehensive summary! As someone who just started dealing with a DEO overpayment appeal, this breakdown is exactly what I needed to see. I'm facing a $3,200 overpayment notice for part-time work at a local retail store (20-24 hours weekly) that I reported accurately every week. Reading through this entire thread has been both eye-opening and reassuring - it's clear that so many of us are dealing with the same systemic issues with DEO's handling of part-time employment. Your point about the "ineligible-not denied" status being confusing by design really resonates - when I first heard about it from others, I thought it was some kind of system glitch! Understanding that eligibility and fault are separate determinations is crucial information that DEO should be explaining upfront instead of leaving people to figure it out through community discussions like this. I've been meticulously saving all my documentation (timesheets, paystubs, and screenshots of every weekly certification) after reading everyone's success stories here. It's frustrating that we have to become experts in navigating a broken system, but this community support has been invaluable. Going to try the Claimyr service this week to get some clarity on my situation rather than waiting anxiously for mail updates. This thread should honestly be required reading for anyone dealing with DEO overpayment appeals - the collective knowledge and support here is incredible!

I'm going through the exact same thing right now and the stress is unreal! Got my payment approved and deposited yesterday but no Way2Go card yet and my landlord is breathing down my neck. After reading all these amazing tips from everyone, here's my plan of attack for tomorrow: Setting my alarm for 6:57am to call Way2Go at exactly 7:00am, asking immediately for a supervisor using the "emergency expedite due to financial hardship" language that several people mentioned worked. Also going to have my CONNECT ID, SSN, and address info written down beforehand, plus take a screenshot of my payment confirmation like Arjun suggested. As backup, I'm also going to call my local CareerSource office to see if they have any emergency protocols. It's absolutely ridiculous that we have to become phone warriors just to access our own benefits, but this community has given me way more useful info than any official DEO resource. Thank you all for sharing your experiences - knowing I'm not alone in this broken system really helps! Will report back on what works.

I went through this exact nightmare in December and I feel your pain! Here's what finally worked for me after days of frustration: Call Way2Go at 1-833-888-2780 at exactly 7:00 AM when they open (set multiple alarms). Immediately ask for a supervisor and say "I need emergency expedited delivery due to financial hardship" - this specific phrase seems to unlock different options than just asking to expedite. The supervisor was able to overnight my card for $22 (deducted from my benefits) and I had it the next day. Before calling, make sure your address in CONNECT exactly matches what Way2Go has - even small differences like "Apt 5" vs "Apartment 5" can cause delays. Also screenshot your CONNECT payment confirmation showing the funds were deposited, because sometimes reps claim payments haven't processed. While you're on hold (which will be forever), call your local CareerSource office too - they sometimes have emergency contact numbers that bypass the normal Way2Go system. I know how crushing it is to have your money sitting there while bills pile up, but don't give up! The system is absolutely broken but there are ways to push through it faster. You've got this!

I'm having the exact same problem! I received unemployment benefits totaling around $7,800 last year and my 1099-G is nowhere to be found in CONNECT. I've been checking every day since late January and there's literally nothing in the 1099-G section - not even an option to request a duplicate like Roger mentioned. I've tried calling the regular DEO line and that dedicated 1099-G hotline (833-351-0999) but either get busy signals or disconnected after being on hold for over an hour. This is so frustrating because I usually file my taxes early to get my refund quickly, but now I'm stuck waiting on their broken system. Really hoping that February 18th deadline is accurate because I'm running out of patience with this whole mess. Has anyone tried going to a local DEO office in person instead of just CareerSource?

I'm dealing with this exact same issue! Received about $5,400 in benefits last year and my 1099-G section in CONNECT is completely empty - no form, no request option, nothing. I've been checking daily since late January. What's really concerning me is that I read somewhere that if the 1099-G isn't available online, we might need to estimate our unemployment income for tax filing purposes and then amend our returns later when the form becomes available. Has anyone's tax preparer given them advice on this? I'm worried about missing the filing deadline entirely if these don't show up by February 18th as promised. This is my first time dealing with unemployment taxes in Florida and the whole experience has been a complete nightmare from start to finish.

I'm new to this community but unfortunately not new to DEO payment issues! Just wanted to thank everyone for sharing their experiences and solutions here. I've been dealing with a "payment issued" status that never actually deposited for about 10 days now, and reading through this thread has given me a clear action plan. Going to try the 7:30am calling strategy tomorrow, and it's really helpful to know about the email option and Way2Go card possibility too. It's frustrating that this seems to be such a common issue with their system, but at least there are people here who know how to navigate it. Really appreciate this community existing - dealing with DEO alone would be so much worse without these shared experiences and tips!

Just wanted to add another data point here - I'm currently dealing with this exact same issue! My payment has shown "issued" status since January 28th but still nothing in my bank account after 5 days. Reading through everyone's experiences has been both reassuring (knowing I'm not alone) and helpful for next steps. Planning to try the 7:30am calling strategy tomorrow morning, and I've already sent an email to that FIRRE address. It's really unfortunate that this seems to be such a widespread problem with DEO's payment system, but I'm grateful for this community sharing solutions. Will definitely update once I make progress - fingers crossed the early morning calling works as well for me as it did for others here!

Just wanted to chime in as someone who recently went through the same confusion! The biweekly claiming system definitely threw me off at first too. One thing I learned that might help - if you're ever unsure about whether your payment went through, you can check the "View and Maintain Account Information" section in CONNECT. It shows your payment status for each week claimed, so you can see if it's "Paid," "Pending," or if there are any issues. Also, don't panic if your first payment takes a bit longer than expected - mine took 5 business days because they had to verify some information from my previous employer. After that first one though, it's been pretty much like clockwork every two weeks. The $325 weekly amount is correct, so you should be getting $650 total (minus taxes if you elected withholding) every claim period.

For anyone just starting out with Florida unemployment, I'd recommend downloading the DEO mobile app in addition to using the website. Sometimes when the website is having issues (which happens more often than it should), the mobile app still works for claiming your weeks. I've had a few close calls where I almost missed my claiming deadline because the website was down, but was able to claim through the app just in time. The app also sends push notifications about important updates to your claim, which can be really helpful. Just make sure you're claiming every two weeks like clockwork - missing a claim period can create a whole mess of issues that takes forever to resolve with DEO.