3 months trying to reach DEO supervisor about my account - need urgent help!

It's incredibly frustrating when you're stuck in that DEO loop! I went through something similar last year. The key is persistence, but with a strategy. Here's what actually worked for me after 2 months of getting nowhere: 1. Call early - like right when they open at 7:30am 2. When you speak to a rep, get their ID number (they all have one) 3. Keep a detailed log of every call (date, time, rep ID, what they promised) 4. Specifically request your case be sent to the 'Issues Resolution Department' - not just 'escalated' 5. If the rep says they can't help, politely but firmly ask to speak with their supervisor immediately 6. Email DEO.Feedback@deo.myflorida.com with your claimant ID and detailed timeline of attempts I finally got through to a supervisor on my 11th attempt by refusing to accept 'we'll escalate it' and insisting I needed to speak to a supervisor about the repeated failed escalations. Good luck!

samee thing happened to me!! been waitng since janurary and stil nothing. the lady yesterday told me it was fixed but i checked this morning and stil says pending!!!

The DEO system is BROKEN BY DESIGN. They make it nearly impossible to reach anyone with actual authority to fix problems. I had 5 weeks stuck in adjudication last summer, called 32 TIMES, and got 32 different excuses. The regular agents CAN'T do anything except basic stuff - they don't even have access to the actual adjudication system! The supervisors exist but they're deliberately kept away from claimants. The whole 'escalation' thing is mostly smoke and mirrors to get you off the phone. I had to file a complaint with my state representative's office before anything happened. Suddenly my issue was fixed the next day after 3 months of 'escalations.' The system works exactly as designed - to frustrate people until they give up.

After battling with the same issue last month, I found a service called Claimyr that got me through to an actual DEO agent in about 20 minutes instead of calling for days. I was skeptical at first, but it actually worked. They basically keep dialing for you until they get through and then connect you. I was finally able to talk to someone who could help with my 'pending issues' status that had been stuck for 6 weeks. Check out their website claimyr.com - they have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj Once I got through to an agent, I used the strategy of politely insisting they transfer me to a supervisor because my case had been escalated multiple times without resolution. I had to be really firm but not angry - I just kept repeating that I needed someone with higher authority since regular escalation wasn't working. Eventually got transferred and had my issue resolved in that call.

I know exactly how u feel. DEO is the worst!!! I tried calling for 2 weeks straight couldn't get anyone to pick up. Then tried the online chat thing but got disconnected 4 times. Eventually went to career source florida office in person and they have a direct line to DEO. That's how I finally got someone to look at my account. Bring all your documents if u go that route!

DEO supervisor escalations work on a tier system that most claimants aren't aware of. Here's what's actually happening behind the scenes: 1. Tier 1 agents (regular call center) can only read notes and perform basic functions 2. When they 'escalate' your issue, it goes into a work queue for Tier 2 specialists 3. These specialists review cases offline - they don't take direct calls 4. If they can't resolve it, only then does it go to an actual supervisor (Tier 3) When you call, you're almost always speaking to Tier 1 agents. The most effective approach is to specifically request a 'Tier 2 specialist callback' rather than just asking for 'escalation' or a 'supervisor.' Use those exact words. Also, if your issue involves adjudication, there's a separate adjudication department email: DEO.Adjudication@deo.myflorida.com Send an email with your claimant ID, the exact issue, and reference all previous escalation attempts. This reaches a different team than the regular support channels. One more tip - if you've truly been waiting 3+ months, you qualify for an expedited hardship review. Specifically request this on your next call.

Quick update on my earlier advice - one more thing that helps is to call on Wednesday or Thursday. For some reason, those days seem to have better staffing at DEO. Mondays are absolute nightmares, and Fridays they seem to rush calls to get out for the weekend. Just something I've noticed over time.

try the legislative route too. my state rep office fixed my claim when deo wouldn't for 9 weeks lol. google florida state representative + your district and email their office

UPDATE: I finally got through to someone who could help! I followed the advice here and: 1. Called at 7:31am Thursday morning 2. Asked specifically for a 'Tier 2 specialist callback' instead of just escalation 3. Mentioned I qualified for expedited hardship review after 3+ months The agent actually took me seriously and transferred me to someone with more authority (not sure if actual supervisor but definitely higher tier). They found the issue - apparently there was a mismatch between my reported wages and what my employer reported, which triggered an automatic hold. They cleared it on the spot and said my payments should process within 3 business days! Thank you all for the help. This forum literally saved me!