DEO escalation dept emails bouncing back as undeliverable - need updated contact info

Same thing happened to me last month! I had a list of like 6 different agent emails and EVERY SINGLE ONE came back undeliverable. The DEO definitely changed their email format or blocked direct emails to agents. It's so frustrating!!! I ended up having to contact my state representative's office. They have special liaisons who can reach DEO directly. I filled out a privacy release form and they were able to get my adjudication issue resolved in about 10 days. Google your district and 'Florida state representative' to find yours.

try the DEO feedback form on there website it worked 4 me

The DEO changed their email structure in February 2025 specifically to prevent mass emailing of staff. You'll notice most of the old formats were firstname.lastname@deo.myflorida.com, but those are all disabled now. Currently, the best way to reach the escalation team is to: 1. Email DEO.Escalations@deo.myflorida.com (this is a team inbox monitored by multiple agents) 2. Use a VERY specific subject line with your claimant ID and issue type 3. In the body of the email, include your full name, last 4 of SSN, phone number, and a clear 1-2 sentence description of your issue DON'T include attachments in your first email as those often get filtered out. Wait for a response, then send documentation if requested. If that doesn't work after 5 business days, I used Claimyr (claimyr.com) to get through to a live agent. They have a system that navigates the phone tree and gets you to a real person without the hours-long wait. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj. I was super skeptical but got connected to an agent in about 10 minutes who was able to see what was holding up my adjudication.

I read somewhere that they're not even doing email support anymore? My cousin works for the state (not DEO) and she said they were told all unemployment issues have to go through the main call center now. Something about too many people bypassing the system and overwhelming individual agents. But honestly the whole system is trash. I filed in January and it took until MARCH to get my first payment!!!

I work as an employment attorney and can confirm that DEO has indeed changed their email contact procedures. The individual agent emails are no longer functional as of February 2025. The most effective methods for escalation currently are: 1. DEO.Escalations@deo.myflorida.com - This is now a team inbox rather than individual agent emails 2. Your state representative/senator (as someone mentioned) 3. The Reemployment Assistance specific line: 1-833-FL-APPLY (352-7759) One important thing to note: If your claim is stuck in adjudication, there's likely a specific issue that needs to be resolved. When you contact them, ask specifically what the 'pending issue' is on your claim. There are different codes they use internally, and knowing which one is affecting your claim can help you address it more directly. The most common adjudication issues are: - Separation reason verification (why you left your last job) - Income verification discrepancies - Work search requirement issues - Availability for work questions Once you know which specific issue is holding up your claim, you can provide targeted documentation.

Hey, just wanted to update everyone. I also had all my emails bouncing back last month. I tried the DEO.Escalations@deo.myflorida.com address mentioned above and it worked! Got a response within 3 days. The key seems to be putting your claimant ID in the subject line along with a very specific description of your issue. Also, I did try Claimyr when I was desperate to talk to someone (claimyr.com). It got me through to an actual human at DEO when I'd been trying for weeks on my own with no luck. The service basically navigates the phone system and gets you in the callback queue without having to deal with busy signals and disconnects. Their demo video explains it: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The agent I spoke with was able to see that my employer had responded to the separation inquiry but it hadn't been processed yet. She flagged it for review and my adjudication was completed within a week after that call.

UPDATE: You all are amazing! I tried emailing DEO.Escalations@deo.myflorida.com with my claim ID in the subject line like suggested. Got a response in 2 days saying they could see my employer hadn't responded to their inquiry about my separation reason. They sent another request to my employer and told me to check back in a week if nothing changes. I also used Claimyr to get through on the phone (after trying for weeks on my own with no luck). The agent confirmed what the email said and also added notes to my account about the layoff documentation I submitted. She said once my employer responds or the waiting period expires (10 business days), they should be able to process my adjudication. Thank you all for the help! I'll update again when this is finally resolved.

I'm dealing with the exact same issue right now! My claim has been in adjudication for 6 weeks and I tried emailing about 8 different agent addresses I found from old posts - every single one bounced back. It's so frustrating that they changed everything without any notice to claimants who are already struggling. I'm definitely going to try the DEO.Escalations@deo.myflorida.com email that everyone mentioned. Can someone clarify what exactly should go in the subject line? Should it be something like "Claimant ID [my number] - Adjudication Issue" or more specific than that? Also super interested in trying Claimyr since the phone system has been impossible. I've called probably 50+ times over the past few weeks and either get a busy signal or sit on hold for 3+ hours before getting disconnected. At this point I'm willing to try anything to get through to an actual human who can help. Thanks for sharing all this info - this community is literally the only place I've found useful guidance on navigating this broken system!