I'm dealing with this exact same "Benefit Charging" nightmare right now! Been waiting 3 weeks already and getting the same runaround from different agents every time I call. One told me 10 business days, another said 30 calendar days, and the last one couldn't even find my case notes. It's like they're all reading from different scripts! The most frustrating part is how they act like WE'RE the problem when their own system is broken. I've been paying into unemployment insurance for over 8 years through my employers - this isn't charity, it's insurance I'm entitled to use! Thanks for sharing the September timeline info though, at least now I have something concrete to reference when I call back. Going to start documenting everything like others suggested here.

This is infuriating but sadly not surprising. I'm going through the exact same "Benefit Charging" nightmare right now - been stuck for 5 weeks and counting. Every agent gives me a different story about timelines, and I swear they're just making up dates to get us off the phone. What really gets me is how they lecture us about having "backup plans" when unemployment insurance IS the backup plan we've all been paying into! I've been contributing to this system for 10+ years through payroll deductions, and now when I actually need it, they act like I'm asking for a handout. The part about your agent mumbling when you asked about HIS backup plan is priceless though 😂 These people have secure government jobs telling unemployed folks to "plan better" - the irony is unreal. I'm definitely marking down that September 18th date and will be calling the minute it passes. Thanks for sharing the timeline info - at least now I have something concrete to reference instead of their usual "a few more weeks" nonsense.

Congrats on getting it sorted out! Just a heads up for anyone else reading this - make sure to keep screenshots or save confirmation numbers if the system gives you any. I had my documents show as "received" but then got another notice weeks later saying they were missing. Having those screenshots saved me from having to re-upload everything. The DEO system can be glitchy so always document your submissions!

For anyone still struggling with document uploads, here's what finally worked for me after weeks of frustration: Make sure you're using a computer (not mobile) and try uploading during off-peak hours like early morning or late evening when the system is less loaded. I also had to disable my browser's popup blocker and clear my cache before it would work properly. The CONNECT system is incredibly finicky but those steps made all the difference. Also, if you see any error messages, don't just retry immediately - wait about 10-15 minutes between attempts or it seems to lock you out temporarily.

So glad you got it resolved! This gives me hope for my own situation. I've been dealing with a similar issue where my payment shows as "issued" but never hit my account. Been 2 weeks now. Definitely going to try that early morning calling strategy and maybe look into the Claimyr service if I keep getting nowhere. Thanks for updating us with the resolution - it's helpful to know these system glitches can actually be fixed once you get to the right person!

This thread has been so helpful! I'm dealing with a similar phantom payment situation right now - shows "issued" on January 22nd but nothing in my account after 9 days. Reading through everyone's experiences, it sounds like this is unfortunately pretty common with DEO's system. I'm going to try the 7:30am calling strategy tomorrow morning and also send an email to that FIRRE address someone mentioned. It's reassuring to know that @Reginald got his resolved even though it took weeks - gives me hope that persistence will eventually pay off. Thanks everyone for sharing your experiences and solutions!

After dealing with the backdate nightmare myself, I'd recommend trying to speak directly with a DEO agent about your request. When I finally got through using Claimyr, the agent told me they could see my request was just sitting there without being assigned to an adjudicator. She escalated it while I was on the phone, and it was processed within a week. Sometimes these forms just need a little nudge from the inside.

you might wanna check ur way2go card balance if thats how u get paid sometimes they dont notify you when backdated payments go thru and the money just shows up

Just wanted to chime in as someone who went through this same confusion last year! One thing I didn't see mentioned - if you're getting any severance pay or have a pension, make sure to report that accurately when you claim your weeks. DEO is really strict about unreported income and it can cause major delays or even disqualification if they find out later. Also, if you worked for multiple employers in your base period, they might need to verify employment with each one, which can add time to the pending status. The waiting is definitely the hardest part, but it sounds like you're doing everything right now. Keep claiming those weeks even if it feels weird to do it while pending - that's totally normal and expected!

Hey Sebastián! Welcome to the Florida DEO adventure - you're definitely not alone in feeling overwhelmed! I see you've gotten tons of great advice already, but I wanted to add something that really helped me when I was in your shoes about 8 months ago. Keep a simple daily log of what you did regarding your claim - whether you checked CONNECT, claimed weeks, did work searches, or even just "no action taken today." I use a basic notebook and just write the date and what I did. This saved me when DEO questioned whether I had been claiming weeks consistently during my pending period. Having that written record made the difference between getting paid and having my claim denied. Also, don't be surprised if your claim status randomly changes back and forth sometimes - mine went from "pending" to "active" to "under review" and back to "active" within a single week. The system is... quirky. Just keep doing what everyone here told you to do and document everything. You've got this!