This entire thread has been absolutely incredible to read through! @Holly, your story perfectly captures the nightmare that is DEO's "user-friendly" system. I'm currently stuck in the exact same situation - got the mysterious fact finding email yesterday and have been searching everywhere for this supposedly obvious questionnaire. Reading through everyone's solutions has given me so much hope though! The mobile app strategy, early morning logins, trying different browsers, checking sections with completely random names - it's like a masterclass in DEO system hacking. @Zoe's professional perspective really validates that this isn't user error, it's genuinely terrible system design. What really amazes me is how this thread has organically become the comprehensive guide that DEO should have provided but never did. Between @Malia's detailed questionnaire prep, @Luca's technical workarounds, @Oliver's timing insights, and everyone else's hard-won wisdom, we've basically crowdsourced a solution to DEO's deliberately confusing process. I'm armed with Firefox, the mobile app, and a 6 AM alarm clock now. Going to hunt down this elusive fact finding beast and screenshot absolutely everything! Will definitely report back with my findings. Thank you all for proving that community support can triumph over bureaucratic chaos! 🔍💪

@Natasha you're absolutely right that this thread has become the DEO survival guide we all desperately needed! I went through this exact same frustrating experience just last month and felt like I was losing my mind trying to decode their vague instructions. The community knowledge shared here is honestly better than anything DEO provides officially. Just wanted to add one more tip that helped me: if you're still having trouble after trying all the great suggestions here, sometimes logging out completely, clearing your browser cookies specifically for the DEO/CONNECT site, and then logging back in can help refresh whatever's cached and causing display issues. I was stuck for 3 days until I tried this nuclear option and suddenly the fact finding appeared exactly where it was supposed to be all along. The 6 AM strategy is genius - that's when I finally got through without any glitches. It's ridiculous that we have to work around their system like this, but at least we're helping each other figure it out! @Holly really deserves credit for starting this whole knowledge sharing thread. Can't wait to hear about your success story once you track down that sneaky questionnaire! The fact that we're all having to become amateur system administrators just to file for unemployment really says everything about DEO's priorities. 🎯

I'm going through this EXACT same situation right now and this entire thread has been a lifesaver! Got my first payment 10 days ago, felt like I could finally relax, and then yesterday I logged in to see "pending issues" staring at me with absolutely no explanation. I honestly thought I was going to lose everything. After reading everyone's experiences here, I immediately called that automated system at 1-800-681-8102 (press 1, then 3, enter SSN) and it told me "routine eligibility verification in progress" with 7-12 business days expected. Such a relief to finally have SOME information instead of just that vague "pending issues" message! Already took screenshots of my entire account thanks to Zoe's advice, and I'm committed to claiming my weeks no matter what shows up on my dashboard. It's incredible how this community has provided more useful information and emotional support than the entire DEO website. Charlotte, I know exactly how scared you're feeling right now, but based on everyone's shared experiences, it really sounds like we're all dealing with routine bureaucracy rather than actual problems with our claims. The fact that you already received two payments is actually encouraging - means your initial approval was solid. We'll get through this! 💪

I'm going through this exact same thing right now and reading through everyone's experiences has been such a relief! I got my first payment about a week ago and was finally starting to feel hopeful, then logged in yesterday to see "pending issues" with zero explanation. I was convinced I had somehow messed up my application or that DEO had made an error. After reading all these responses, I immediately tried the automated phone system at 1-800-681-8102 (press 1, then 3, enter SSN) and it told me "eligibility verification review" with an estimated 10-14 business days. Just having that basic information instead of the vague "pending issues" message made me feel so much better! I've already taken screenshots of everything in my account and I'm definitely going to keep claiming my weeks no matter what. It's crazy how DEO makes routine reviews look like major crises, but it's so reassuring to see how many people have successfully gotten through this exact situation. Charlotte, I know the stress is real when you're depending on that money, but based on everyone's shared experiences here, it sounds like you're dealing with normal bureaucracy rather than an actual problem with your claim. The fact that you already received payments is actually a good sign! This community has been more helpful than anything DEO provides. Hang in there! 💪

UPDATE: I finally got through!! Used a combination of the early morning call (tried at 7:28am exactly) + the key sequence that @helpful_guidance suggested. Had to wait 47 minutes on hold, but eventually spoke with someone who could help! Turns out there was a "fact finding" request buried in my account that I never received notification about. The agent helped me complete it right over the phone, and said my backpay should be processed within 5-7 business days. THANK YOU everyone for all your suggestions!

This is such a helpful thread! I'm bookmarking this for future reference. @Emily Sanjay so glad you finally got through and found that hidden fact-finding issue - that's exactly the kind of thing that keeps people stuck in limbo for months. For anyone else dealing with similar issues, it sounds like the key takeaways are: 1) Call early (7:28-7:29am), 2) Use the bypass sequence (5-2-1-6), 3) Enter your ID very slowly, 4) Ask specifically for "Retroactive Payment Unit", and 5) Always check the Fact Finding section separately from your inbox. DEO really needs to fix their notification system - it's ridiculous that people can have pending requirements they never even know about!

As someone who just joined this community after struggling with my own DEO claim, I have to say this thread is absolutely amazing! The level of detail and genuine help everyone is providing here is incredible. I've been dealing with unemployment claims in other states before moving to Florida, and I can confirm that DEO's system is uniquely frustrating compared to others I've experienced. What really stands out to me is how @088b909597d2 came back to share their success - that's the kind of community spirit that makes all the difference when you're dealing with a system that seems designed to wear you down. I'm bookmarking all these tips and the Claimyr resource for future reference. It's also really smart how people are mentioning the importance of accepting unknown calls and keeping detailed documentation. For anyone new to this process, this thread should be required reading! Thank you to everyone who's shared their experiences and solutions.

Wow, this thread has been incredibly eye-opening! I'm currently on week 2 of pending adjudication and was starting to panic after reading horror stories online about people waiting months. But seeing @088b909597d2's success story and all the practical advice everyone has shared gives me so much hope. I had no idea about services like Claimyr that @cc9ed8de0a02 mentioned - definitely going to try that if I can't get through in the next few days. I've already updated my phone settings to accept unknown calls after reading @06113a3c669a's warning about DEO calling from blocked numbers. It's honestly frustrating that we have to crowdsource solutions like this because DEO's official communication is so poor, but I'm grateful this community exists. The tip about proactively uploading separation documents from @1fc5995409a3 is brilliant - I'm going to do that today even though they haven't specifically requested anything yet. Thank you all for sharing your experiences and actually coming back with updates. It makes such a difference when you're feeling lost in this system!

I'm currently dealing with this exact same frustrating situation! Got laid off from my office job but still work part-time at a retail store on weekends. The CONNECT system is absolutely terrible for anyone who isn't completely unemployed. Based on everyone's advice here, I'm going to try using the Saturday date of my current benefit week as the "employment end date" - seems like that's the universal workaround everyone has had success with. It's ridiculous that we have to game the system like this just to report our employment honestly! One question for those who've been through this - when you report your part-time earnings each week, do you include things like employee discounts or other non-cash benefits? My retail job gives us a 20% discount but I'm not sure if that counts as "income" for DEO purposes. Also keeping detailed records of everything like you all suggested. Taking screenshots, tracking hours and earnings in a notebook, the whole nine yards. Better safe than sorry with how unpredictable this system seems to be! Thanks everyone for sharing your experiences - this thread is way more helpful than anything on the official DEO website!

I'm dealing with this EXACT same issue right now! Got laid off from my main job at a marketing firm but still have my part-time weekend shifts at a local gym. The CONNECT system keeps demanding an "employment end date" for my gym job even though I'm still working there - it's so frustrating! Reading through all these responses, it sounds like using the Saturday date of the current benefit week as the "employment end date" is the way to go. I've been stuck on this screen for days trying different approaches, but now I feel confident about moving forward. One thing I'm curious about - for those who've successfully navigated this, did you have any issues when DEO cross-referenced your reported earnings with what your part-time employer actually reported? I'm a little nervous about potential discrepancies since my gym hours can be pretty variable week to week. Thanks everyone for sharing your experiences - this community has been way more helpful than any official DEO resources I've tried to use!