DEO 'double-dip' glitch from 2020 still blocking my payments in 2025 - no one fixing it!

The same exact thing happened to me! They called it a 'quarter change issue' combined with a 'dual claim identifier problem' when I finally got someone who knew what they were talking about. Mine took 9 months to fix, but that was back in 2021. I can't believe you're still fighting this in 2025! What worked for me was contacting my state representative. They have special liaisons with DEO who can actually get things fixed when regular channels fail. Google "florida find my representative" and your address - send them an email explaining the situation with your claimant ID and all the details. My rep's office got it fixed in 3 weeks after I spent months getting nowhere with DEO directly.

dude i had something similar happen but they called it an "overlapping benefit period" or something. took FOREVER to fix. have u tried the ID.me verification thing again? sometimes that kicks something loose in their system

I worked with several clients who experienced this specific issue. What you're describing is a legacy bug in the CONNECT system that occurred during the quarter change in December 2020 when they were implementing the extended benefit programs. The system incorrectly flagged some claims as a "double-dip" situation (where someone files a new claim while still having an active existing claim). In normal circumstances, the system would be right to flag this as problematic, but in your case, it's clearly a system error. Here's what you need to request specifically: 1. Ask for a "Quarter Change Technical Review" - use this exact terminology 2. Request that they submit form DEO-UCB 90E (Technical Review Request) 3. Ask them to note that this is a "Known December 2020 Quarter Change Double-Dip Flag Error" Most importantly, get the name and ID number of every representative you speak with. Document everything. If they say they've submitted the review, ask for a confirmation number or reference number for that submission. If after trying this you still don't see movement within 2 weeks, I'd recommend using Claimyr (claimyr.com) to get through to a higher-tier agent faster. They have a video that shows how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj. I've had clients with similar technical issues get resolution much faster when they could actually reach someone who understood the system problems.

omg the DEO is USELESSSSS!!!! i had a completely different issue but same thing - they kept saying "oh we see the problem" and then NOTHING FOR MONTHS!!! i feel your pain so much. the whole system is designed to make people give up. DONT GIVE UP!!!

I experienced a similar issue that lasted about 7 months, though not exactly the same as yours. The DEO system is plagued with these technical bugs that get overlooked because their IT department is severely understaffed and overtasked. Have you tried requesting a formal "Technical Determination Review"? This is different from regular adjudication. You need to specifically say that you're requesting a review under Florida Administrative Code 73B-11.022 regarding technical errors in benefit calculation and distribution. It's not something most phone representatives will suggest because they're not trained on handling technical system issues. And absolutely follow the advice about contacting your state representative. They can often cut through bureaucratic tape that seems impenetrable to us regular folks. I actually ended up contacting both my state rep AND state senator - the senator's office was the one that finally got movement on my case.

my cousin works at deo (not telling which office lol) and she says the double-dip thing from 2020 is actually on their "known issues list" but it keeps getting pushed back because it only affects a small number of people compared to other issues. she said to specifically ask for a tier 3 technical specialist when you call because regular agents literally cant fix it even if they wanted to. they dont have access to that part of the database.

I struggled with a similar technical issue for months and found that calling DEO directly almost never works because you rarely get someone with technical authority. What finally worked for me was using Claimyr (claimyr.com) to get through to DEO quickly instead of spending hours on hold. They have a service that gets you connected to a live agent, usually within 30-45 minutes instead of waiting for days. There's a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj Once I got through, I specifically asked for a supervisor with technical system access (used that exact wording). I had to be very firm but polite about needing someone who could actually make database changes. Regular agents just don't have the system permissions to fix these kinds of technical glitches. The supervisor I eventually spoke with was able to submit an emergency technical correction that fixed my issue within a week.

No, you don't pay anything to DEO for escalation - that would be a scam if anyone ever asked for payment! The Claimyr service just helps you get through the phone system faster. Once you're connected with DEO, the escalation to technical supervisors is part of their regular process (though they don't advertise it because they don't have enough higher-tier staff). Just be extremely persistent about needing someone with database access to fix a "legacy system error." Good luck!

any luck with this yet? i'm invested in ur story now lol

That's great news! Make sure to document everything - the tracking number, the supervisor's name/ID, the date and time of the call. Set a calendar reminder to follow up exactly when they said. The squeaky wheel gets the grease with DEO, unfortunately. Please keep us updated!