What number can I call to reset my DEO CONNECT PIN? Locked out for weeks!

the regular deo # works but u gotta call like right when they open at 7:30am... otherwise forget it lol

The official number for PIN resets is the same as the main DEO customer service line: 1-800-297-0586. However, it's nearly impossible to get through using normal methods. You need to select option 5 for PIN resets specifically when you call, not the general claims option. Also, try calling Tuesday-Thursday as Mondays and Fridays are absolute nightmares. Another option is to contact your local CareerSource office - some locations can help with PIN resets in person if you bring proper ID.

Ugh been there! So frustrating! 😡 DEO system is the WORST!!!

I had the same exact problem last month. Spent literally 2 weeks trying to get my PIN reset. I finally had to drive 45 minutes to a CareerSource office and they couldn't even help because their system was down that day! When I got home I tried the 1-800 number again and got disconnected 4 times in a row. Was ready to give up completely. Then someone on this forum recommended using Claimyr.com to get through to DEO. It basically calls for you and holds your place in line, then calls you when an agent is ready. You can see how it works here: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj I was skeptical but desperate, and it actually worked! Got through to an agent who reset my PIN in about 3 minutes. Honestly saved my sanity.

If you're still having trouble, there's a little-known option: email DEO.Records@deo.myflorida.com with your claimant ID number, the last 4 digits of your SSN, and full name requesting a PIN reset. It can take 3-5 business days but sometimes works when calling fails. Make sure to use the exact subject line "PIN RESET REQUEST" or it might get missed. Also, the DEO has been implementing a new system for PIN resets involving ID.me verification for some users. If you have trouble with the phone method, check if you've received any emails about ID.me verification as an alternative way to regain access.

Update: Finally got my PIN reset! Used the Claimyr service that was recommended here and got through to an agent in about 35 minutes. The DEO agent was able to verify my identity and reset my PIN immediately. Just logged in successfully and claimed my weeks! Thank you everyone for your help and suggestions.

So glad you got it sorted out! This is such a common problem with DEO - their system locks people out way too easily and then makes it nearly impossible to get back in. Thanks for updating us on what worked, that Claimyr service seems to be a real lifesaver for situations like this. Hopefully DEO will eventually fix their phone system so people don't have to jump through so many hoops just to reset a PIN!

This is exactly why I keep telling people to document everything when dealing with DEO! Take screenshots of error messages, keep records of call times and dates, save confirmation numbers - it all helps when you finally get through to someone. I've been through similar lockout situations and having that documentation ready made the process go much smoother once I actually reached an agent. Also, for anyone reading this who hasn't been locked out yet, consider setting up a backup contact method or writing down your security questions/answers somewhere secure. The DEO system is so unreliable that it's better to be over-prepared than stuck like Javier was!