CONNECT website keeps locking me out - can't claim weeks or access DEO account

same thing is happening to me rn... can't even get to the login page half the time. site keeps saying 'under maintenance' but its been like that for dayss

Exactly! And when it's not

This is a common issue with the CONNECT system right now. There are a few things you should try:\n\n1. Clear your browser cookies/cache first before trying again\n2. Try using a different browser (Firefox works better than Chrome for many people)\n3. Log in during off-peak hours (very early morning, like 5-6am)\n4. If you're still getting locked out, you need to specifically request a PIN reset by calling 1-833-FL-APPLY and selecting the PIN reset option\n\nIf none of that works, you likely have an account lock that requires agent intervention to resolve. This is different from just a PIN issue.

Thanks for the suggestions! I tried Firefox and clearing cookies but still nothing. The 1-833 number just keeps saying all agents are busy and disconnects me. I'm getting desperate because I'm missing payment weeks.

I had the exact same problem last month!!! So frustrating. The website kept saying my account was locked even after I did the PIN reset. Turned out there was a \

I can't even get into my account to check the correspondence inbox! That's the problem - I'm completely locked out. If they sent me something through the CONNECT system, I have no way to see it.

The DEO system is GARBAGE!!! I spent 6 WEEKS trying to get back into my account earlier this year. You think they'd improve these systems after all the pandemic problems but NO - still the same broken website that can't handle basic traffic. I eventually had to contact my state representative's office to get anyone to help me. Meanwhile bills keep coming and they act like it's no big deal that people can't access their benefits.

preach!! the whole system is designed to make ppl give up on getting benefits

Have you tried Claimyr? After weeks of not being able to reach DEO, I used their service and they got me connected to an actual agent who unlocked my account. It was the only thing that worked after trying everything else. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj\n\nThe agent told me that account locks are super common right now because they updated the security protocols in the system. She unlocked my account in about 5 minutes once I finally got through to her.

I've never heard of Claimyr before. Did it actually work to get you through to a real person? I'm desperate at this point so willing to try anything that might help.

Yes, it actually connected me to a real DEO agent. I was skeptical at first, but after three weeks of not being able to reach anyone, I was willing to try anything. The agent was able to see that my account had a security flag that was causing the lockouts, and she removed it while I was on the phone with her.

It's ridiculous that we even NEED third-party services just to talk to the unemployment office! What about people who don't know about these options? They just lose their benefits I guess? The state should be ashamed.

have u tried loggin in from ur phone instead of computer? sometimes the mobile site works better than the desktop 1

Tried my phone, my laptop, even went to the library to use their computers. Same problem everywhere. It seems like it's something locked on my actual account, not just a browser issue.

This lock is almost certainly related to one of three things based on what you've described:\n\n1. Identity verification flag - requires ID.me completion\n2. Fraud prevention hold - requires agent intervention\n3. Quarterly wage review lock - happens automatically when they review your earnings\n\nSince you mentioned you last claimed on March 12th, this is likely a quarterly review lock, which happens at the end of each quarter. You absolutely need to speak with an agent to get this resolved, as the automated systems cannot remove this type of hold.

That makes sense! Mine was locked right around the end of December because of the quarterly review thing. They have to verify you didn't have unreported earnings before releasing more payments.

UPDATE: I finally got through to DEO! I used Claimyr this morning and it connected me to an agent within 20 minutes. You were right @profile1 - there was a quarterly review flag on my account plus a security issue from too many login attempts. The agent removed both holds and helped me claim my missed weeks over the phone. My account is working again! Thank you everyone for the advice.

good 2 hear! thx for updating us. gonna try the same thing tomorrow