Been locked out of DEO CONNECT for 3 weeks - anyone successfully regain access?

I had the same issue back in January. I was locked out for 14 days and going crazy! What finally worked for me was emailing DEO.Feedback@deo.myflorida.com with 'URGENT ACCOUNT LOCKED' in the subject line. Include your full name, claimant ID (if you know it), and the last 4 of your SSN. I got a response within 48 hours and they unlocked it for me. Way faster than the regular channels.

this happens all the time.. DEO system is garbage. try calling right when they open at 7:30am thats how i got thru

There are a few different reasons your account could be locked: 1. Too many failed login attempts 2. ID.me verification issues 3. Potential fraud flag 4. System maintenance (though not for 3 weeks) The most efficient way to resolve this is getting through to a live DEO agent who can see what's causing the lock. If your account has a fraud flag, only certain supervisors can remove it. Be sure you've completed the ID.me verification if you haven't already. In some cases, even after verification, the systems don't communicate properly and your account stays locked. Keep in mind that weeks aren't considered "expired" if you can prove you couldn't access the system - document all your attempts to contact them (screenshots of call logs, copies of emails sent, etc.).

my account got lockd 2. took 5 weeks to fix!! DEO is the WORST agency in florida by far. they dont care if we starve or get evicted!!!!

I'm a volunteer at CareerSource and can tell you the drive might be worth it. Many of our offices can help with account unlocks, but call ahead to make sure they offer that service - not all locations have DEO-trained staff. Bring multiple forms of ID (driver's license, social security card, birth certificate) and any DEO correspondence you've received. Another tip: if your account is locked due to multiple login attempts, it's supposed to auto-unlock after 24 hours, but sometimes gets stuck. If it's locked due to ID verification or suspected fraud, only a DEO agent can unlock it.

After spending 3 days trying to reach DEO about my locked account last month, I used a service called Claimyr (claimyr.com) that got me through to an actual DEO agent in about 30 minutes. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The agent I spoke with was able to see exactly why my account was locked (ID verification issue) and unlocked it while I was on the phone. Saved me weeks of frustration compared to my previous claim when I spent almost a month trying to reach someone.

Has anyone tried contacting their state representative's office about DEO issues? My cousin did this when she was locked out for over a month, and miraculously her account was unlocked within 48 hours after the rep's office contacted DEO. Might be worth a try if nothing else is working!

Quick update for anyone seeing this thread: DEO just announced they're implementing a new automated account recovery system in late 2025. Until then, locked accounts require manual intervention by DEO staff. If you're locked out, you should try these steps in order: 1. Email DEO.Feedback@deo.myflorida.com with your info 2. Visit a CareerSource office in person if possible 3. Try calling at 7:29am exactly when their systems turn on 4. Consider a callback service if you can't get through 5. Contact your state representative as a last resort And remember to document ALL attempts to contact DEO so you can prove you were trying to claim your weeks on time.

UPDATE: I got my account unlocked! After trying several methods, what finally worked was using Claimyr to get through to a DEO agent. Once I actually spoke to someone, they were able to see that my account had a fraud flag due to accessing from different IP addresses (I was using both home wifi and my phone data). The agent removed the flag and reset my PIN while I was on the phone. I was able to log in immediately after. Thank you to everyone for all your helpful suggestions!