Been locked out of DEO CONNECT for 3 weeks - anyone successfully regain access?

I had the same issue back in January. I was locked out for 14 days and going crazy! What finally worked for me was emailing DEO.Feedback@deo.myflorida.com with 'URGENT ACCOUNT LOCKED' in the subject line. Include your full name, claimant ID (if you know it), and the last 4 of your SSN. I got a response within 48 hours and they unlocked it for me. Way faster than the regular channels.

this happens all the time.. DEO system is garbage. try calling right when they open at 7:30am thats how i got thru

There are a few different reasons your account could be locked: 1. Too many failed login attempts 2. ID.me verification issues 3. Potential fraud flag 4. System maintenance (though not for 3 weeks) The most efficient way to resolve this is getting through to a live DEO agent who can see what's causing the lock. If your account has a fraud flag, only certain supervisors can remove it. Be sure you've completed the ID.me verification if you haven't already. In some cases, even after verification, the systems don't communicate properly and your account stays locked. Keep in mind that weeks aren't considered "expired" if you can prove you couldn't access the system - document all your attempts to contact them (screenshots of call logs, copies of emails sent, etc.).

my account got lockd 2. took 5 weeks to fix!! DEO is the WORST agency in florida by far. they dont care if we starve or get evicted!!!!

I'm a volunteer at CareerSource and can tell you the drive might be worth it. Many of our offices can help with account unlocks, but call ahead to make sure they offer that service - not all locations have DEO-trained staff. Bring multiple forms of ID (driver's license, social security card, birth certificate) and any DEO correspondence you've received. Another tip: if your account is locked due to multiple login attempts, it's supposed to auto-unlock after 24 hours, but sometimes gets stuck. If it's locked due to ID verification or suspected fraud, only a DEO agent can unlock it.

After spending 3 days trying to reach DEO about my locked account last month, I used a service called Claimyr (claimyr.com) that got me through to an actual DEO agent in about 30 minutes. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The agent I spoke with was able to see exactly why my account was locked (ID verification issue) and unlocked it while I was on the phone. Saved me weeks of frustration compared to my previous claim when I spent almost a month trying to reach someone.

Has anyone tried contacting their state representative's office about DEO issues? My cousin did this when she was locked out for over a month, and miraculously her account was unlocked within 48 hours after the rep's office contacted DEO. Might be worth a try if nothing else is working!

Quick update for anyone seeing this thread: DEO just announced they're implementing a new automated account recovery system in late 2025. Until then, locked accounts require manual intervention by DEO staff. If you're locked out, you should try these steps in order: 1. Email DEO.Feedback@deo.myflorida.com with your info 2. Visit a CareerSource office in person if possible 3. Try calling at 7:29am exactly when their systems turn on 4. Consider a callback service if you can't get through 5. Contact your state representative as a last resort And remember to document ALL attempts to contact DEO so you can prove you were trying to claim your weeks on time.

UPDATE: I got my account unlocked! After trying several methods, what finally worked was using Claimyr to get through to a DEO agent. Once I actually spoke to someone, they were able to see that my account had a fraud flag due to accessing from different IP addresses (I was using both home wifi and my phone data). The agent removed the flag and reset my PIN while I was on the phone. I was able to log in immediately after. Thank you to everyone for all your helpful suggestions!

So glad you got it resolved! This thread is going to be super helpful for others dealing with the same issue. The fraud flag due to different IP addresses makes total sense - I bet a lot of people don't realize that can trigger a lock. Thanks for updating us on what worked!

This is such a valuable thread! I'm bookmarking it for future reference. The IP address fraud flag issue is something I never would have thought of - I bet tons of people get locked out for that reason without realizing it. Really shows how important it is to actually speak with a DEO agent who can see the specific reason for the lock rather than just guessing. Thanks for sharing your experience and congrats on getting it sorted out!

This is exactly the kind of information that should be pinned or made into a FAQ! I had no idea that using different networks could trigger a fraud flag - that seems like such a common thing people would do without thinking about it. It's ridiculous that the system doesn't give you any specific reason for the lock, just "security reasons." For anyone else reading this, it might be worth sticking to one internet connection when accessing DEO CONNECT to avoid this issue entirely. And definitely document everything like others mentioned - screenshots of error messages, call logs, emails sent. The fact that Keisha got it resolved so quickly once she actually reached an agent shows how much time could be saved if DEO just had better communication about what's causing these locks in the first place. Thanks for sharing your success story - gives hope to others dealing with the same nightmare!

This thread is incredibly helpful! I've been locked out for 2 weeks now and was starting to panic about missing my claim weeks. The IP address fraud flag explanation makes so much sense - I've been accessing my account from home, work, and my phone without thinking about it. I tried calling DEO every day this week with no luck getting through. Based on everyone's advice here, I'm going to try the DEO.Feedback email first thing tomorrow morning, and if that doesn't work within a few days, I'll look into the Claimyr service that worked for Keisha. It's frustrating that DEO doesn't explain WHY accounts get locked, but at least now I know what might be causing it. Really appreciate everyone sharing their experiences - this community is more helpful than DEO's own support!

I'm currently dealing with this exact issue - been locked out for 8 days now and it's incredibly stressful! Reading through everyone's experiences here has been more helpful than anything I could find on DEO's website. The IP address fraud flag explanation makes perfect sense - I've definitely logged in from home, work, and my phone without even thinking about it. Based on all the advice shared here, I'm going to try the DEO.Feedback@deo.myflorida.com email first (thanks StardustSeeker for that tip!), and if that doesn't work within a few days, I'll look into the Claimyr service that worked so well for Keisha. It's ridiculous that we have to jump through so many hoops just to access our own accounts, but at least now I have a clear action plan. Really appreciate this community for sharing real solutions when DEO's own support system seems to be failing so many people. Will definitely update if I'm successful!

This thread has been incredibly eye-opening! I had no idea that accessing DEO CONNECT from different locations could trigger a fraud flag - that explains so much. I've been fortunate not to experience a lockout yet, but I definitely log in from various places (home, library, friend's house) without thinking twice about it. The fact that DEO doesn't clearly communicate the reason for account locks is really problematic. A simple message explaining "Account temporarily locked due to access from multiple IP addresses" would save everyone so much confusion and stress. Instead, the vague "security reasons" message leaves people completely in the dark. For anyone still dealing with lockouts, it sounds like this thread has provided some solid strategies: 1. The DEO.Feedback email that StardustSeeker shared 2. Visiting CareerSource offices in person 3. The Claimyr callback service that worked for Keisha 4. Contacting state representatives as a last resort Thanks to everyone for sharing their experiences - this is the kind of practical information that should be readily available on DEO's website but unfortunately isn't. Hopefully future updates to their system will make these lockouts less common and more transparent when they do occur.

This thread is absolutely invaluable! I'm currently on day 6 of being locked out and was starting to lose hope until I found this discussion. The IP address fraud flag explanation is a game-changer - I've definitely been accessing my account from multiple locations (home, work, local library) without realizing it could cause issues. What's particularly frustrating is that DEO's error message gives zero indication of what's actually wrong. Just saying "locked for security reasons" is so unhelpful when there are clearly different types of locks that require different solutions. Based on everyone's shared experiences here, I now have a solid action plan: 1. Try the DEO.Feedback@deo.myflorida.com email with "URGENT ACCOUNT LOCKED" in subject line 2. If that doesn't work in 2-3 days, look into the Claimyr callback service 3. Document everything for proof I've been trying to claim my weeks It's crazy that this community provides better support and troubleshooting than DEO's actual help system, but I'm so grateful everyone is sharing what actually works. Will definitely update with results - fingers crossed one of these methods gets me back in soon!

I'm dealing with this exact same issue right now - locked out for 5 days and getting more panicked by the hour! Reading through everyone's experiences here has been incredibly helpful and reassuring. The IP address fraud flag explanation makes perfect sense - I've been logging in from home, my boyfriend's place, and the coffee shop near my work without even thinking about it. It's absolutely ridiculous that DEO doesn't explain WHY accounts get locked. That vague "security reasons" message is so unhelpful when there are clearly different causes that need different solutions. Based on all the success stories shared here, I'm going to try the DEO.Feedback@deo.myflorida.com email first thing tomorrow morning with all my info and "URGENT ACCOUNT LOCKED" in the subject line. If that doesn't work within a few days, I'll definitely look into the Claimyr service that worked so well for Keisha. It's frustrating that we have to use third-party services to reach our own state agency, but if it gets results, I'm all for it. Thank you to everyone who shared what actually worked - this thread is more valuable than anything on DEO's official website! Will update with my results to help others going through this nightmare.

This thread should be pinned as essential reading for anyone dealing with DEO CONNECT issues! The IP address fraud flag revelation is huge - I bet thousands of people get locked out for this exact reason without ever knowing why. What really stands out to me is how quickly these issues get resolved once you actually reach a DEO agent who can see the specific problem. Keisha's account was unlocked in minutes once the agent identified it was an IP address issue. This really highlights that most of these lockouts aren't complex technical problems - they're just communication failures between DEO's systems and users. For anyone currently locked out, this thread has documented several proven strategies with actual success stories: - DEO.Feedback@deo.myflorida.com email (multiple successes reported) - Claimyr callback service (worked immediately for Keisha) - CareerSource office visits (if they have DEO-trained staff) - State representative intervention (last resort but very effective) The key takeaway is don't give up after just trying the main phone line. There are multiple paths to resolution, and this community has mapped them out perfectly. Thanks to everyone who shared their experiences - you're helping so many people navigate this broken system!

This is such an important thread for anyone dealing with DEO CONNECT lockouts! I've been following this community for a while but never posted - just got locked out myself yesterday and immediately came here to search for solutions. The IP address fraud flag issue that Keisha discovered is absolutely mind-blowing. I'm a college student who accesses my account from my dorm, the campus library, my part-time job, and home when I visit my parents. Never in a million years would I have thought this normal behavior could trigger a security lock! It's so frustrating that DEO's system is apparently stuck in the stone age while every other website handles multi-location access seamlessly. The fact that they don't even tell you WHY your account is locked makes it ten times worse - that vague "security reasons" message is completely useless. Based on everyone's success stories here, I'm going to start with the DEO.Feedback@deo.myflorida.com email approach first thing tomorrow morning. If that doesn't work within a few days, I'll definitely look into the Claimyr service that got such great results for Keisha. Thank you to everyone who shared their experiences and solutions - this thread is legitimately more helpful than DEO's entire official support system! I'll make sure to update with my results to keep this valuable resource current.

I just wanted to add another data point that might help others - I experienced a similar lockout about 6 months ago that lasted nearly 3 weeks. What finally resolved it was a combination approach: I sent the DEO.Feedback email AND called my state representative's office on the same day. The rep's office said they get these requests constantly and have a dedicated liaison who contacts DEO directly about constituent issues. Within 48 hours, my account was unlocked and I received a call from a DEO supervisor explaining that my account had been flagged due to "irregular access patterns" (which I now realize was probably the IP address issue everyone's discussing). One thing I learned is that DEO tracks not just different IP addresses, but also the timing of your logins. If you access your account at unusual hours or very frequently in a short period (like when you're desperately trying to get in), that can also trigger additional security flags. For anyone currently locked out, I'd definitely recommend the multi-pronged approach rather than waiting for one method to work. Send that DEO.Feedback email, but also contact your state rep's office the same day. The political pressure seems to expedite things significantly.

This thread has been incredibly helpful for understanding DEO lockout issues! I'm currently dealing with my first lockout (day 4) and had no idea what was causing it until I read about the IP address fraud flag issue here. I've definitely been logging in from my home, work, and local coffee shop without thinking twice about it. The lack of transparency from DEO about WHY accounts get locked is so frustrating - that generic "security reasons" message tells us nothing useful. But thanks to everyone sharing their experiences here, I now have a clear roadmap to follow. Planning to try the DEO.Feedback@deo.myflorida.com email first with "URGENT ACCOUNT LOCKED" in the subject line, and if that doesn't work, I'll look into the Claimyr service that worked so well for others. It's honestly sad that this community provides better troubleshooting support than DEO's official channels, but I'm grateful for everyone who took the time to share what actually worked. The multi-location access triggering fraud flags seems like such a basic thing that DEO should communicate clearly to users, but at least now we know what to watch out for. Will definitely update with my results to help keep this valuable resource current. Thanks again to everyone who shared their success stories - you're giving hope to so many people dealing with this broken system!