Account locked after ID.me verification - DEO phones always busy

I was in the same boat last month. After my ID.me verification I waited 3 days and my account was still locked. I found a service called Claimyr that got me through to a DEO agent in about 25 minutes when I'd been trying for days with no luck. They basically keep calling for you until they get through the busy signals. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj. The agent unlocked my account while I was on the phone with them. Was a huge relief after all that frustration!

The ID.me verification and CONNECT account unlocking are actually two separate processes. Even after successful ID.me verification, DEO still needs to update your account status in their system. There's a specific department that handles these security locks. Try emailing RA.BPC@deo.myflorida.com with subject line "URGENT: CONNECT ACCOUNT LOCKED AFTER SUCCESSFUL ID.ME VERIFICATION" and include: - Your full name - Claimant ID number (if you know it) - The last 4 of your SSN - Date you completed ID.me verification - A screenshot of your ID.me confirmation (if possible) They're usually responding within 3-5 business days right now. In the meantime, keep trying the phone, but the email might get you results faster.

same thing happened to me lol took 17 days to get unlocked keep trying

I had this exact problem in February. The most effective way I found to get my account unlocked was to contact my state representative's office. I filled out their constituent services form explaining that I couldn't reach DEO and my account was locked despite successful ID.me verification. Their office contacted DEO directly, and my account was unlocked within 48 hours. This approach works because legislative offices have special channels to DEO that bypass the normal customer service routes. I've seen several people on this forum have success with this method. Google "[your county] Florida state representative" to find yours. The other option that sometimes works is to visit a CareerSource Florida center in person - they have direct lines to DEO that aren't available to the public.

did u try logging out and back in? sometimes that fixes it

The DEO phone system is absolutely USELESS!!! I've been dealing with Florida unemployment since 2023 and it's only gotten WORSE. They deliberately make it impossible to talk to anyone. If you can't get through by phone and don't want to wait for email responses that may never come, here's what I had to do to get my account unlocked after ID.me verification: 1. Go IN PERSON to your local CareerSource office (bring ID and your claim info) 2. Ask specifically to speak to a "DEO representative" - not just any CareerSource staff 3. If they say no DEO rep is available, be politely persistent and ask when one will be there 4. Some offices have dedicated computers with direct DEO access It's ridiculous that we have to jump through these hoops, but it's the only reliable way I've found. The whole system seems designed to frustrate people into giving up.

LOL good luck!!! Been trying since JANUARY to get my account unlocked!!! DEO is THE WORST!!! They don't care about us at all!!!!

For anyone following this thread - I just wanted to report back that the Claimyr service I mentioned earlier really does work. My brother-in-law used it yesterday after seeing my recommendation and got through to DEO in about 40 minutes. The agent was able to fix his issues while on the phone. Just sharing because I know how impossible it feels to get help from DEO sometimes.

UPDATE: I finally got through to DEO! I actually tried two approaches at once - I emailed my state representative yesterday AND used the Claimyr service this morning. Not sure which one made the difference, but a DEO agent called me back about 2 hours after I used Claimyr. They confirmed there was a "security flag" on my account that needed manual removal even though my ID.me was successful. The agent fixed it while I was on the phone with them and I was able to log in right away. So relieved! They also backdated my claim weeks since I couldn't access the system to claim them. Just wanted to update in case anyone else has the same problem. Don't give up!