ID.me verification nightmare - DEO account locked after multiple attempts

I just went through this nightmare last month. The trick with ID.me is lighting and background. Make sure you're in a well-lit room with a plain background for your selfie. Also, if your license is even slightly damaged or has glare, it'll reject it. Try using a different device too - my phone kept failing but laptop camera worked first try. If all else fails, you NEED to use the video chat verification option, but you have to be ready to wait. I got in line at 6AM and finally got through around 10AM. Evening hours are impossible.

thats why i always tell people to KEEP PAPER COPIES of all ur stuff!!! the whole system is designed to make u give up. my cousin had same problm and ended up having to go to the library to use their scanner to upload his passport instead of drivers license. worked first try.

I work at CareerSource and see clients struggle with ID.me verification daily. Here's what you need to know: 1. ID.me accepts Driver's License, State ID, Passport, or Passport Card. Birth certificates won't work for the initial verification. 2. The lighting issue is real - make sure there's no shadow on your face or glare on your ID. 3. If you fail verification 3+ times, the system may put a 24-hour hold before allowing more attempts. 4. For video verification, weekday mornings (6-8AM) have the shortest wait times. Weekends and evenings can be 5+ hours. 5. Once verified, it can take 24-48 hours for your CONNECT account to update and unlock. If none of this works, you can visit any CareerSource office in person and we can assist with alternative verification methods.

OMG I'm dealing with the EXACT same thing right now!!! So frustrating!! Been trying for days and it just keeps saying "we couldn't verify your identity" like WHAT does that even mean?!? Let me know if anything works for you!

The DEO's verification system is deliberately broken to reduce claim numbers. I spent WEEKS trying to get through ID.me last year. What finally worked was getting a REAL PERSON on the phone at DEO who could override the system. Good luck calling their regular number though - busy signals and disconnects all day long. I finally used a service called Claimyr (claimyr.com) that got me through to an actual agent in about 30 minutes instead of days of trying. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The agent was able to see that my account was flagged for "verification issues" and manually cleared it while I was on the phone. My account was unlocked the next morning.

Went through this exact situation in January and it nearly ruined me financially. The ID.me system is horrible. After countless failed attempts, what finally worked was: 1. Using my partner's iPhone instead of my Android (no idea why this mattered) 2. Taking the photos outside in natural light 3. Using a white wall as background 4. Making sure my license was perfectly flat with zero glare It's ridiculous how picky the system is. Also make sure your address on file with DEO exactly matches your ID - even slight differences can cause rejections. Once I got verified, it still took DEO 5 days to unlock my CONNECT account. I had to call repeatedly to get them to process it faster.

My cousin works for DEO (not posting which office for obvious reasons) and she says the ID.me system has been having major technical issues since February. They're aware of the problems but there's no timeline for fixing it. She recommends: 1. Try a DESKTOP computer if possible instead of mobile 2. Clear your browser cache before starting 3. If you fail 3 times, wait 48 hours (not 24) before trying again 4. If you use the video verification, have TWO forms of ID ready even though they only ask for one initially Good luck! The system is frustrating but persistence usually wins eventually.

Quick update for you - just wanted to mention that while you're working through this ID.me nightmare, make sure you're still claiming your weeks on time if possible. Even with your account locked, you should be able to access the "Claim Weeks" function. If you miss claiming weeks, you might lose those benefits permanently. Also, document EVERYTHING. Take screenshots of error messages, keep notes of all verification attempts with dates/times, and get the names of any DEO representatives you speak with. This will be vital if you need to appeal or request backdating of your claim later.

Same thing happened to me and I found out my drivers license was expiring soon (within 60 days) and the system kept rejecting it for that reason! Check if your ID is close to expiration date.

I'm going through the exact same nightmare right now! Been stuck in ID.me verification hell for over a week. What's really frustrating is that the error messages are so vague - just "verification unsuccessful" with zero explanation of what's actually wrong. One thing I discovered that might help - if you're using Chrome, try switching to Firefox or Safari. I read somewhere that ID.me has compatibility issues with certain browser versions. Also, make sure you're not using any browser extensions that might interfere with the camera or photo upload. Another tip from my research: make sure your full legal name in your DEO account matches EXACTLY what's on your ID, including middle names or initials. Even tiny discrepancies can cause rejections. I'm planning to try the desktop approach tomorrow morning with natural lighting like others suggested. This whole system is absolutely broken and it's devastating that our basic survival depends on getting through this mess. Hang in there - from what I'm reading here, persistence eventually pays off for most people!

I went through this exact same ID.me nightmare about 6 months ago and it was absolutely devastating. After failing verification probably 15+ times, here's what finally worked for me: 1. Used a different device entirely - borrowed my neighbor's iPad instead of my phone 2. Made sure my face was completely centered in the selfie frame 3. Held my ID at a slight angle to avoid any glare from overhead lights 4. Most importantly - I discovered my CONNECT account had my nickname "Mike" but my driver's license shows "Michael". Once I updated my DEO profile to match my legal name exactly, it worked on the first try. The video verification is a complete joke - I waited 6 hours one day and never got connected. Don't waste your time with that unless you literally have nothing else to do. Also, once you do get verified, check your CONNECT account every few hours because sometimes the system doesn't update automatically. I had to call DEO and specifically ask them to "refresh" my verification status. The whole system is designed to make people give up, but don't let them win. Your benefits are rightfully yours. Keep pushing through - you WILL get there eventually!