ID.me verification nightmare - DEO account locked after multiple attempts

I just went through this nightmare last month. The trick with ID.me is lighting and background. Make sure you're in a well-lit room with a plain background for your selfie. Also, if your license is even slightly damaged or has glare, it'll reject it. Try using a different device too - my phone kept failing but laptop camera worked first try. If all else fails, you NEED to use the video chat verification option, but you have to be ready to wait. I got in line at 6AM and finally got through around 10AM. Evening hours are impossible.

thats why i always tell people to KEEP PAPER COPIES of all ur stuff!!! the whole system is designed to make u give up. my cousin had same problm and ended up having to go to the library to use their scanner to upload his passport instead of drivers license. worked first try.

I work at CareerSource and see clients struggle with ID.me verification daily. Here's what you need to know: 1. ID.me accepts Driver's License, State ID, Passport, or Passport Card. Birth certificates won't work for the initial verification. 2. The lighting issue is real - make sure there's no shadow on your face or glare on your ID. 3. If you fail verification 3+ times, the system may put a 24-hour hold before allowing more attempts. 4. For video verification, weekday mornings (6-8AM) have the shortest wait times. Weekends and evenings can be 5+ hours. 5. Once verified, it can take 24-48 hours for your CONNECT account to update and unlock. If none of this works, you can visit any CareerSource office in person and we can assist with alternative verification methods.

OMG I'm dealing with the EXACT same thing right now!!! So frustrating!! Been trying for days and it just keeps saying "we couldn't verify your identity" like WHAT does that even mean?!? Let me know if anything works for you!

The DEO's verification system is deliberately broken to reduce claim numbers. I spent WEEKS trying to get through ID.me last year. What finally worked was getting a REAL PERSON on the phone at DEO who could override the system. Good luck calling their regular number though - busy signals and disconnects all day long. I finally used a service called Claimyr (claimyr.com) that got me through to an actual agent in about 30 minutes instead of days of trying. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The agent was able to see that my account was flagged for "verification issues" and manually cleared it while I was on the phone. My account was unlocked the next morning.

Went through this exact situation in January and it nearly ruined me financially. The ID.me system is horrible. After countless failed attempts, what finally worked was: 1. Using my partner's iPhone instead of my Android (no idea why this mattered) 2. Taking the photos outside in natural light 3. Using a white wall as background 4. Making sure my license was perfectly flat with zero glare It's ridiculous how picky the system is. Also make sure your address on file with DEO exactly matches your ID - even slight differences can cause rejections. Once I got verified, it still took DEO 5 days to unlock my CONNECT account. I had to call repeatedly to get them to process it faster.

My cousin works for DEO (not posting which office for obvious reasons) and she says the ID.me system has been having major technical issues since February. They're aware of the problems but there's no timeline for fixing it. She recommends: 1. Try a DESKTOP computer if possible instead of mobile 2. Clear your browser cache before starting 3. If you fail 3 times, wait 48 hours (not 24) before trying again 4. If you use the video verification, have TWO forms of ID ready even though they only ask for one initially Good luck! The system is frustrating but persistence usually wins eventually.

Quick update for you - just wanted to mention that while you're working through this ID.me nightmare, make sure you're still claiming your weeks on time if possible. Even with your account locked, you should be able to access the "Claim Weeks" function. If you miss claiming weeks, you might lose those benefits permanently. Also, document EVERYTHING. Take screenshots of error messages, keep notes of all verification attempts with dates/times, and get the names of any DEO representatives you speak with. This will be vital if you need to appeal or request backdating of your claim later.

Same thing happened to me and I found out my drivers license was expiring soon (within 60 days) and the system kept rejecting it for that reason! Check if your ID is close to expiration date.