ID.me verification succeeds but CONNECT login redirect fails - stuck for 3 months!

Oh yea this is happening to a LOT of people right now! The DEO system is completely broken with these ID.me redirects. My cousin had the same issue last month and he had to keep submitting tickets through the CONNECT help desk AND email DEO.Verify@deo.myflorida.com with screenshots of your successful ID.me verification. It took him like 6 weeks to get it fixed tho... the system is garbage tbh.

same thing for me!!!! so frustrating!!! ive been locked out since February!!!

This is a known issue with the CONNECT system's integration with ID.me. When the verification completes but the redirect fails, it creates what they call an "orphaned verification" in their system. You need to contact DEO directly to have them manually link your successful ID.me verification to your CONNECT account. The most effective solution is to submit a specific help request through your CONNECT portal (if you can access it at all) with the subject line "ID.ME VERIFICATION SUCCESSFUL BUT ACCOUNT STILL LOCKED" and include: 1. Your Claimant ID 2. The date/time of your successful ID.me verification 3. Screenshots showing your verification was successful If you can't access CONNECT at all, email DEO.Verify@deo.myflorida.com with the same information. In my experience helping claimants with this issue, you should also call and speak directly with a claims specialist who can see your verification status on their end.

I had this EXACT same issue back in January and it was a nightmare. Tried all the usual troubleshooting and nothing worked. After weeks of trying to get through to DEO and getting nowhere, I discovered Claimyr (claimyr.com) and it literally saved me. They got me connected to a REAL person at DEO in under 20 minutes. The agent was able to manually verify that my ID.me was successful and unlock my CONNECT account while I was on the phone. You can see how it works here: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj Totally worth it to finally get this resolved since email responses were taking 3+ weeks. The DEO representative told me they're dealing with thousands of these redirect issues right now.

the deo is doing this on purpose to save money!!!! they know most people will give up trying. i've been fighting with them for 5 MONTHS and still can't get logged in. they owe me over $7000 in benefits and my landlord is about to evict me. the whole system is rigged to make people give up.

I just went through this whole mess last month! What finally worked for me was contacting my state representative's office. Their constituent services team has direct contacts at DEO and got my account fixed in 3 days after I'd been trying for weeks. Just Google "Florida state representative finder" and put in your address to find yours. Send them an email explaining your situation and include your claimant ID and contact info. They were SUPER helpful with my case!

have u tried using a different browser? sometimes internet explorer works better than chrome with the deo site

This is a common issue with the redirect between ID.me and CONNECT that started happening more frequently after the January 2025 system update. Here's what you need to know: 1. Your ID.me verification IS actually working correctly. 2. The problem is that the confirmation data isn't being properly passed back to the CONNECT system. 3. This requires manual intervention by a DEO claims specialist with admin access. The fastest solution is to speak directly with a DEO claims specialist. While email can eventually work, phone is significantly faster for this specific issue. Once you reach a representative, request they check your "identity verification status flags" in the system and manually update your account to reflect your successful ID.me verification. Important: Make sure to mention that you've already successfully completed ID.me verification and it's specifically a redirect failure issue. This helps them route your call to the correct department. If you've been unable to claim weeks for 3 months, ask specifically about retroactive week claims. Under Florida law, you can request to claim weeks beyond the standard 14-day window if system issues prevented you from claiming on time.

i had sorta the same problem but it turned out i was using an old bookmark that went to the wrong login page try going directly to connect.myflorida.com instead of following links from emails or old bookmarks that might help

Quick update for everyone dealing with this issue: DEO just released a bulletin yesterday acknowledging the ID.me redirect problem. They've implemented a temporary workaround while they fix the underlying issue. If you're experiencing this problem, you can now email ID.mehelp@deo.myflorida.com with: - Subject line: "ID.ME REDIRECT FAILURE" - Your full name as it appears on your claim - Your claimant ID number - Date of birth - Last 4 of SSN - The approximate date you completed ID.me verification They're prioritizing these requests and processing them within 5-7 business days according to the bulletin. This is much faster than the general inquiry email address.