ID.me verification nightmare - locked out of CONNECT for a year with wrong emails attached

Ugh this is classic DEO nonsense. Happened to my sister too. The ID.me verification is a total disaster - it's designed to keep people from accessing their benefits. Have you tried contacting your state representative? That's the only way my sister got any movement on her case after being locked out for 3 months. The wrong email thing is particularly concerning though - sounds like someone might have tried to access your account.

try calling early in the morning right when they open thats what worked for me

I work at a career center and see this issue frequently. Here's what you need to do: 1. Send an email to DEO.Constituent.Services@deo.myflorida.com with the subject line "URGENT: ID.me Verification Issue - Wrong Email Addresses" 2. In the email include your full name, the last 4 of your SSN, claimant ID (if you know it), and specifically mention the two incorrect email addresses linked to your account 3. Request an "Identity Verification Reset" - use those exact words 4. Ask them to escalate to a tier 2 specialist for ID.me integration issues 5. Also fill out the help form at https://floridajobs.org/Reemployment-Assistance-Service-Center/reemployment-assistance/connect-general-information/connect-help-center-customer-service-form The email integration between ID.me and CONNECT has been problematic since 2023. They need to manually reset your verification status, but it requires getting to the right department.

This happened to me back in november!!! i was SOOOO mad. i kept calling that stupid number and couldnt get thru for weeks. i finally got smart and used claimyr.com to get a callback from deo in like 20 mins (theres a video on how it works here https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj). when i finally got a rep on the phone they told me my id.me verification was linked to two profiles in their system and they had to merge them. took about 2 weeks after that call but they finally fixed it. def worth trying to actually talk to someone vs just sending emails into the void

I've been dealing with Florida's unemployment system for years (unfortunately) and the ID.me verification system has been nothing but problems since they implemented it. The wrong email issue is actually quite common - their system sometimes pulls old emails from credit bureaus or other government databases. One thing to try that worked for several people I know: create a brand new ID.me account using a completely different email, then call DEO and ask them to unlink your current ID.me and link the new one instead. Sometimes starting fresh is easier than fixing the corrupted account. Also, document EVERYTHING. Screenshots, call reference numbers, email timestamps. If you end up having to appeal, you'll need this documentation.

I had a similar issue! DEO is the worst. My account got locked after ID verification and I couldn't access my benefits for 3 months. I kept emailing that general inbox and never heard back either. What finally worked was going in person to a CareerSource office. They have direct contacts at DEO and can sometimes help escalate these issues. Bring your ID and any documentation about your claim.

Did you try reaching out to ID.me directly about the incorrect emails? I know when I had issues, I had better luck contacting them through their help.ID.me portal rather than through DEO. Sometimes the two systems don't communicate properly, and fixing it on the ID.me side first can resolve the DEO lockout. Also, make sure to check if your CONNECT account might be locked for additional reasons beyond ID.me - sometimes there are multiple holds on an account that need to be addressed separately.

Just checking back - have you had any success with any of these suggestions? The constituent services email usually responds within 5-7 business days, so you should hear something soon if you emailed them.