Email mismatch between ID.me and DEO account - can't access benefits!

Same thing happened to me last month! ID.me is completely separate from DEO's system, so even though DEO has your correct email, ID.me might have the wrong one on file. I was going crazy for 2 weeks until I found a workaround. Try calling DEO directly and ask them to manually verify your identity instead of relying on ID.me. I tried for days with busy signals until I used Claimyr (claimyr.com) to get through. They connected me to a real DEO agent in about 20 minutes who fixed my account access. Check out their video demo: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj - it was honestly the only thing that worked after battling the email issue for weeks.

omg the EXACT same thing i swear DEO does this on purpose!!! they have my right email for notices but then ID.me has some old email i havent used in yrs?? makes no sense

Try contacting ID.me through Twitter @IDmeSupport - they actually responded to me there when email support was ignoring me.

This is a common issue we've been seeing since DEO implemented the new verification protocols in 2025. There are three ways to fix this: 1. Create a new ID.me account using your current email address, then contact DEO to link this new account 2. Log into your existing ID.me account and update your email in your profile settings (not through DEO) 3. If you can't access your ID.me account at all, you'll need to call the DEO Technical Support line at 833-352-7759 and request a manual identity verification override The key thing to understand is that while DEO uses ID.me for verification, they maintain separate databases. When your identity is verified through ID.me, it sends a confirmation to DEO, but doesn't sync all your contact information.

I had this EXACT problem in January!! The DEO system is SO BROKEN it's unbelievable!!! I spent WEEKS trying to fix this and lost out on 3 payment cycles because of their incompetence. When I finally got through to someone, they told me they've had hundreds of cases like this. It's ridiculous that they make it so difficult for people who are already struggling!!

There's actually a specific procedure for fixing email mismatches between ID.me and DEO that most representatives don't know about: 1. First, update your email in ID.me account settings 2. Log out of both systems completely 3. Clear your browser cache and cookies 4. Wait 24-48 hours for systems to process the change 5. Try logging in to CONNECT again 6. If that fails, call the DEO Identity Verification department directly at 833-352-7759, option 2, then option 3 When you speak with a representative, specifically tell them you need a "cross-system identity verification reconciliation." This is the technical term for fixing mismatched emails between the systems. They'll need to manually update the verification token that ID.me sends to the DEO database.

Anyone else notice how DEO's technical issues seem to always delay payments? Seems convenient for them... 🤔

Just an update - if the Twitter suggestion doesn't work, I found that Claimyr was worth it for getting through to DEO. I was skeptical about paying for a call service too, but after spending hours getting busy signals and disconnections, it saved my sanity. The DEO agent I spoke with was able to override the ID.me verification temporarily while I got the email issue sorted out. Didn't mean to push a service, just sharing what actually worked for me when I was in your exact situation!

this happnd 2 me 2! so annoyin! i finally got it fixd by makin a new id.me acct with right email then callin deo

Just checking back - were you able to resolve this? I'm curious if the specific steps I suggested worked for your situation. This information might help others with similar email mismatch problems.

That's fantastic news! I'm so glad the technical terminology helped you get connected to the right department. It's really frustrating how many DEO representatives aren't familiar with these cross-system issues, but once you reach someone who understands the ID.me integration problems, they can usually resolve it quickly. Thanks for following up - this thread will definitely help others who run into the same email mismatch nightmare. The key really is knowing the right words to use when you call!

Just wanted to add another option that worked for me when I had this same email mismatch issue a few months ago. If you're still having trouble after trying the other suggestions, you can also try logging into ID.me directly (not through the DEO portal) and look for the "Account Settings" or "Personal Information" section. There's usually an option to update your primary email address. After you make the change, ID.me will send a verification email to your new address that you need to click to confirm. Once that's done, give it 24-48 hours before trying to log into CONNECT again. The systems don't sync immediately, which is why the delay is important. I know it's frustrating to wait when you need access to your benefits, but this method avoided me having to call anyone and worked without any additional fees or services.