ID.me account says "already verifies another account" - can't authenticate DEO account after phone shut off

This is actually a pretty common issue with the DEO's ID.me system. When your phone service is disconnected, you need to take specific steps: 1. First, call DEO at 833-FL-APPLY (833-352-7759) using any phone you can borrow 2. Select option 5 for account assistance 3. Explain that you need an alternative authentication method due to phone service disconnection 4. They'll direct you to submit an identity verification form through your CONNECT inbox They should be able to reset your authentication method. The "already verifies another account" error means your email is somehow linked to a different DEO profile in their system. They'll need to manually untangle this.

omg the exact same thing happened to me!!! my phone got shut off and i couldnt get the text codes either. I spent like 3 weeks trying to fix it ugh so annoying

The DEO hotline is basically useless these days. I was having the SAME EXACT ISSUE last month and called literally 57 times before finally getting through. Total joke. The whole system is designed to prevent people from getting benefits!!! Try this email: DEO.CONNECT@deo.myflorida.com - sometimes they respond within a week, but don't count on it. Put "URGENT: ID.ME VERIFICATION FAILURE" in the subject line.

I went through something similar when my phone number changed. The issue is that ID.me can only link to one DEO account at a time. Here's what worked for me: I used Claimyr (claimyr.com) to actually get through to a DEO agent. They have this service where they call DEO for you and connect you when they reach a real person. Saved me days of frustration! They have a video demo at https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj that shows how it works. Once I got a live agent, they submitted a ticket to their ID.me liaison team who unlinked my old phone number and created a special temporary verification process for me. Took about 3 business days to resolve after that.

When this happened to me last year i had to physically go to a CareerSource office with my ID and social security card. They have direct lines to DEO representatives and helped me get it sorted out in person. Bring all your documentation though - driver's license, SS card, birth certificate if possible, and your claim information including your claimant ID number if you have it. Also bring something showing your correct email address.

Just to clarify on the ID.me issue specifically - the error message you're getting is because ID.me treats each identity as unique across the system. When it says the account "already verifies another account," that means your identity verification (which is tied to your SSN and legal identity, not just email) is already associated with a DEO account in their system. The resolution requires a DEO agent to reset the association in their database. Unfortunately, there's no self-service option for this specific problem, which is why everyone is suggesting different ways to reach a human agent. The fastest solution is typically: 1. Visit a CareerSource office in person (bring all ID documents) 2. Use a call service like Claimyr to get through the phone lines 3. If all else fails, send a formal written request via certified mail to DEO headquarters Keep claiming your weeks if possible during this process so you don't lose benefits while waiting for the ID.me issue to be fixed.

same problm here but it was cuz i had 2 different emails. one from when i filed in 2020 and another i was using now. the system got confused. anywayz i just gave up and used my moms phone # instead lol

UPDATE: I finally got this resolved! I ended up using Claimyr to reach a DEO representative after CareerSource said they couldn't help with ID.me issues directly. The DEO agent explained that when my phone was disconnected, someone else was assigned my old number, and they had tried to use ID.me with DEO (what are the odds??). That created the conflict in their system. The agent submitted a ticket to their IT department and had me create a brand new ID.me account with a completely different email. After 4 days, I received an email with special instructions to link the new ID.me to my existing CONNECT account. Everything's working now and I can access my account again! Thanks everyone for your help - this system is such a nightmare to navigate.