DEO login stuck after ID.me - Authenticator app not generating codes

The same exact thing happened to me last month! The authenticator setup is a completely separate step after ID.me verification. You have to scan a QR code from the DEO site to link the authenticator app to your account. When you log in, there should be a page with instructions and a QR code before it asks for the authentication code. If you're not seeing that QR code page and it's just asking for a code with no setup, your session might be timing out or there could be a browser issue. Try using a different browser (Chrome works best for me) or clearing your cookies/cache. I was stuck on this for days but finally got through by using Claimyr to reach an actual DEO agent who walked me through it. Their video demo (https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj) shows how it works. The service helps you get through to a real person instead of getting disconnected all day. Got my authenticator working in like 10 minutes after the agent helped me.

You're probably missing a step in the 2-factor authentication setup. Here's what to do: 1. Clear your browser cache completely 2. Use Chrome or Firefox (DEO site has issues with Safari) 3. Go to connect.myflorida.com 4. Log in with your normal credentials 5. You should see a 2FA setup page with QR code 6. Scan that with Google Authenticator 7. The app will then start generating 6-digit codes 8. Enter that code on the DEO site If you still don't see the QR code setup page, your account might be in a weird state. Unfortunately you'll need to call DEO directly at 833-FL-APPLY and have them reset your 2FA setup.

have the xact same problm!!! been locked out for 9 DAYS!!! missed filing my weeks and now idk if ill even get paid this month... deo is garbage

I had this exact same problem and it turned out to be because I wasn't completing the full verification process. When you first go to the DEO site and enter your login, it redirects you to ID.me, but after completing that, you're supposed to be redirected BACK to DEO to complete the 2FA setup. If your browser blocked the redirect or if you closed the window, you'll be stuck in limbo. For anyone experiencing this: you need to completely log out of both DEO and ID.me, clear your browser cookies, and start from scratch. Use Chrome in incognito mode for best results. When you get to the authentication app setup page, you absolutely must follow all the steps in order without closing the window. If that doesn't work, you'll need to call DEO at 833-FL-APPLY (833-352-7759) and request a 2FA reset. Good luck getting through though - I had to call over 30 times before I didn't get disconnected.

off topic but has anyone gotten their payment for last week yet? mine usually hits by tuesday but still nothing today (thursday) weird

I work in IT and deal with these authentication issues all the time. Here's what's happening: 1) The DEO system requires SPECIFIC timing when setting up 2FA 2) If you completed ID.me but didn't immediately continue to the next step, the system gets confused 3) You're now stuck in a partial verification state The only reliable fix is to have a DEO agent reset your authentication status in their system. Unfortunately, calling the main line is nearly impossible these days. I recommend using claimyr.com - it's a service that helps you get through to a DEO agent without the endless busy signals. I've referred several friends to it who all got their authentication issues fixed within a day. Once you reach an agent, specifically ask them to "reset the multi-factor authentication status" on your account. They'll know what to do from there.

UPDATE: I tried everything everyone suggested here but NOTHING worked. I ended up using Claimyr this morning (claimyr.com) and got through to a DEO agent in about 25 minutes. The agent told me my account was stuck in a "partial verification state" exactly like someone mentioned above. She reset something on their end, and I immediately got a text with a link to complete the 2FA setup properly. I'm now able to access my CONNECT account again! For anyone else dealing with this - you HAVE to talk to a DEO agent to fix it. The online self-service options won't work once you're stuck in this state.

SOLVED!!! Thank you to everyone who helped! I used Claimyr this morning and got through to a DEO agent in about 30 minutes. Turns out my account was stuck in exactly that "partial verification" state that was mentioned. The agent reset my 2FA settings completely, and I got a text message with a link to properly set up authentication. Now I can log in with no problems and I was able to claim my weeks! Such a relief! For anyone else with this problem - don't waste days trying to figure it out yourself like I did. You need to talk to a DEO agent to fix it since it's a problem on their end.

Wow, I'm so glad you got this resolved Miguel! I've been following this thread because I'm having the exact same issue - completed ID.me verification but getting stuck at the authenticator step with no QR code showing up. It's such a relief to see that there's actually a solution and it's not something I'm doing wrong. I've been trying to get through to DEO for over a week now and getting disconnected every single time. Based on everyone's experiences here, it sounds like Claimyr is definitely the way to go. The fact that multiple people had success with it gives me confidence it's legit. Thanks to everyone who shared their experiences and solutions here - this community is a lifesaver when dealing with DEO's broken systems!

This thread is incredibly helpful! I'm dealing with this exact same authenticator issue right now - completed ID.me yesterday and now I'm stuck at the 2FA step with no QR code appearing. I've been trying different browsers and clearing cache for hours but nothing works. It's really frustrating that this "partial verification state" bug seems to be affecting so many people, but I'm relieved to know it's not just me doing something wrong. The fact that multiple people here got it resolved by talking to a DEO agent gives me hope. I'm definitely going to try Claimyr tomorrow morning since calling the regular DEO line has been completely useless - just endless busy signals and disconnections. Thanks everyone for sharing your experiences and solutions, especially Miguel for posting the update after getting it fixed!

I'm dealing with this exact same issue right now! Just went through the entire ID.me verification process yesterday (what a nightmare that was) and now I'm completely stuck at this authenticator step. No QR code shows up anywhere - just a page asking for a code that I have no way to generate. I've tried everything suggested here - different browsers, clearing cache, incognito mode, reinstalling Google Authenticator multiple times - absolutely nothing works. It's so frustrating because I can see my account is verified through ID.me but I just can't get past this final step. Reading through all the responses here has been such a relief though - knowing this "partial verification state" is a real system bug and not something I'm doing wrong. The fact that multiple people got it resolved by reaching a DEO agent gives me hope. I'm definitely going to try Claimyr tomorrow morning since the regular DEO phone line has been completely useless. I've called probably 40+ times over the past three days and either get a busy signal immediately or get disconnected after waiting on hold for hours. Thanks to Miguel and everyone else for sharing your experiences and the solution - this thread is going to save me so much time and stress! Will update once I hopefully get through to an agent.