DEO CONNECT authenticator code keeps rejecting after ID.me verification - losing my mind!

I had the exact same problem last month! The DEO authenticator system is buggy and often gets disconnected from your account after ID.me verification. Here's what worked for me: 1. Don't use the code generator through the website. Instead, call 1-833-FL-APPLY and select option 5 for technical assistance. 2. Request a manual code reset (they'll verify your identity through security questions) 3. They'll send a temporary PIN to your email that's good for 24 hours 4. Use that temporary PIN to log in, then immediately set up a new authenticator You might need to wait on hold for a while, but this completely fixed the issue for me and I haven't had problems since. The regular technical support can't help with this - you need to specifically ask for the authentication reset team.

omg i had this EXACT problem!!! the authenticator thing is completely broken right now. i think its because they updated the system last weekend and messed everything up as usual 🙄 i tried calling that number like 20 times and it just hung up on me every single time

This is a known issue that's affecting many claimants right now, especially those who recently completed ID.me verification. The problem is that the ID.me system and the CONNECT authenticator aren't properly syncing up in the DEO database. I recommend trying these additional steps that have worked for others: 1. Try logging in very early in the morning (like 6-7am) when the system has less traffic 2. Make sure your phone number in your CONNECT profile exactly matches what you used for ID.me 3. If you have access to a different phone number, you can try updating your profile with that number through the automated phone system, then try the authenticator again If none of these work, you'll need to speak directly with a claims specialist who can manually override the authentication system for your account.

THE DEO SYSTEM IS PURE GARBAGE!!! I've been dealing with this SAME EXACT ISSUE for TWO WEEKS and still can't get into my account! I have bills due in 3 days and can't access MY OWN MONEY that I'm entitled to! This is absolutely CRIMINAL how they treat us. The phone system disconnects me EVERY SINGLE TIME after I wait on hold for an hour. I've sent 7 emails with ZERO response. Every time they "upgrade" the system it just creates more problems. Meanwhile they expect us to jump through hoops like trained seals just to access our own benefits that we EARNED. I'm beyond frustrated.

Try using the mobile app instead of the website? That worked for me when I had authentication issues

I had similar issues last month trying to access my account after ID.me verification. After wasting days trying to get through on the regular phone line, I discovered a service called Claimyr that got me connected to a DEO agent in about 20 minutes. They basically call DEO for you and when they reach an agent, they connect you. Totally worth it for me because I was about to get evicted and needed my benefits urgently. The agent was able to reset my authenticator and fix the sync issue between my ID.me and CONNECT account. You can check them out at claimyr.com - they have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj Hope this helps - the authentication issues are incredibly frustrating and DEO doesn't make it easy to get help.

have u tried using a different device? my laptop wouldn't work but my sisters phone did for some reason

Hi, just checking back - were you able to resolve this issue? I'm curious if any of the suggestions worked for you.

So glad to hear you got it resolved! This is such a common issue right now - I went through the exact same thing two months ago after my ID.me verification. The "authentication token corruption" thing seems to happen a lot when their systems don't sync properly. For anyone else reading this thread with the same problem, I'd definitely recommend the Claimyr service if you can't get through on your own. It saved me hours of frustration and got me connected to someone who actually knew how to fix the technical issue instead of just telling me to "try again later." The DEO really needs to fix this sync problem between ID.me and CONNECT - it's ridiculous that so many people are getting locked out of their accounts right after completing verification. But at least there are workarounds that actually work!

Welcome to the community! I'm also dealing with authentication issues after ID.me verification and this thread has been incredibly helpful. It's frustrating that this seems to be such a widespread problem, but at least we're not alone in this struggle. I've been trying to get through to DEO for days with no luck, so I'm definitely going to try some of the solutions mentioned here, especially the Claimyr service since multiple people have had success with it. Thanks to everyone who shared their experiences - it really helps to know there are actual fixes available even when the system seems completely broken!