CONNECT login keeps failing after ID.me verification - reset password not working

same thing happened 2 me last month... their system is garbage. try clearing ur browser cookies or use incognito mode. sometimes that works

The CONNECT system is an absolute NIGHTMARE with these login issues!! I dealt with this exact problem for TWO WEEKS after completing ID.me. What nobody tells you is that there's a synchronization delay between ID.me and CONNECT that can take 24-72 hours. But even after waiting, I STILL couldn't get in. DEO's tech team is completely useless - I called 37 times before getting through only to be told "we're working on it" 🤬

I had this exact issue last month. After trying everything, I discovered the solution: there's a specific sequence you need to follow. First, completely log out of ID.me on all browsers. Then clear your cache and cookies. Wait about 15 minutes. Then go directly to CONNECT (not through ID.me) and use the 'Forgot Password' link. When resetting, make sure your new password has at least one capital letter, one number, one special character, and is at least 12 characters long. The system is picky but doesn't tell you the exact requirements.

Just wanted to add something I learned from my experience - sometimes the CONNECT system marks accounts for additional verification after ID.me is complete. If the password reset doesn't work, you might need to contact DEO directly to have them manually verify and unlock your account. I spent days trying to fix it myself before learning this.

Have you tried using a different browser entirely? My CONNECT account would never work on Chrome but worked fine on Firefox. Something about the way their security certificates interact with different browsers. Also make sure you're typing your email exactly right - the system is super sensitive to even tiny differences in capitalization or spaces.

anybody try claimyr.com? my cousin used it to get thru to deo when his account got locked after id.me. said it actually worked and they got him a callback same day. theres a video showing how it works https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj

I work with unemployment claims professionally, and I can confirm a few things: 1) Yes, there is an ID.me to CONNECT sync delay of 24-72 hours as someone mentioned. 2) Password requirements are: minimum 12 characters, 1 uppercase, 1 lowercase, 1 number, 1 special character, and cannot contain your name or email. 3) Most importantly - if you've tried resetting multiple times and still can't get in, your account is likely locked and requires manual intervention. DEO doesn't always notify you when this happens. You'll need to speak with a representative who can verify your identity and unlock the account.

UPDATE: Success! After trying all the technical fixes without luck, I ended up using Claimyr to get through to DEO (regular phone method was impossible). The agent confirmed my account was locked due to multiple password reset attempts plus the ID.me verification timing. They manually unlocked it, had me create a new password while on the phone, and I'm now able to access CONNECT! Thank you everyone for your help - couldn't have figured this out without your suggestions.

Glad you got it fixed! This is EXACTLY why I hate the DEO system so much. They make everything unnecessarily complicated and then don't give us any way to actually contact them when their poorly designed systems inevitably fail. And they wonder why people get frustrated! 🙄

This thread is so helpful! I'm bookmarking it because I'm sure I'll run into similar issues with CONNECT eventually. @Paolo Moretti glad you got it sorted out - the fact that you needed a third-party service just to contact DEO about their own broken system is ridiculous. For anyone else reading this later, it sounds like the key takeaways are: 1) Wait 24-72 hours after ID.me verification, 2) Use proper password requirements (12+ chars, mixed case, numbers, symbols), 3) Try different browsers, 4) If multiple resets fail, your account is probably locked and needs DEO to manually unlock it. Thanks everyone for sharing your experiences!

As someone who just went through this exact same nightmare last week, I can confirm that the system is absolutely broken by design. What worked for me was a combination of what others mentioned here - I had to wait the full 72 hours after ID.me verification, then use a completely different browser (Edge worked when Chrome and Firefox didn't), and create a super complex password. But the real kicker was that my account was still locked even after all that, and I had to get DEO to manually unlock it. The fact that they don't tell you when your account is locked is criminal. For anyone still struggling with this, document EVERYTHING with timestamps and screenshots - it helps when you finally get through to an agent. This system desperately needs a complete overhaul.

This entire thread is a perfect example of why Florida's unemployment system is fundamentally broken. @Paolo Moretti I'm so glad you finally got through, but the fact that you had to use a third-party service just to contact DEO about THEIR system failing is absolutely insane. I've been helping people navigate CONNECT issues for over a year now, and the ID.me integration has made everything exponentially worse. The lack of clear communication about account locks, the hidden password requirements, the sync delays - it's like they designed this system to fail. What really gets me is that DEO knows these issues exist but does nothing to fix the root problems or even provide better error messages. Instead they just tell people to "keep trying" while their accounts get locked behind the scenes. For anyone reading this thread later: save yourselves the headache and assume your account will get locked if you have ANY issues after ID.me verification. Don't waste days trying technical fixes - go straight to getting DEO on the phone (however you can manage it) and have them manually verify everything. The system is broken, not you.