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I'm dealing with this exact same ID.me verification nightmare right now! Filed my claim in February and have been stuck in this loop for over 6 weeks. What's really frustrating is that I can see my successful ID.me verification in their system, but CONNECT still shows "pending verification" and won't release any payments. I've tried calling dozens of times but keep getting disconnected or transferred to agents who say they can't access the verification system. Based on all the great advice in this thread, I'm going to try a multi-pronged approach: 1. Call at 7:30 AM sharp tomorrow and specifically ask for the Identity Verification Unit 2. Email the new address ID.VerificationFix@deo.myflorida.com with all my verification screenshots 3. Contact my state representative's office through their constituent services form 4. Join that Facebook group "Florida Unemployment Issues" for additional support It's ridiculous that we have to become experts in navigating DEO's broken system just to get benefits we're legally entitled to. Thank you everyone for sharing your experiences and solutions - this thread is more helpful than anything I've gotten from DEO directly! Will definitely update once I try these strategies. Fingers crossed something breaks through this verification hell!
@Tyler Lefleur You ve'got a solid plan there! The multi-pronged approach is definitely the way to go with this verification mess. I d'also suggest documenting everything - keep records of every call attempt, email sent, and response received. This creates a paper trail that can be helpful when you finally get someone who can actually fix the issue. One additional tip: when you call and ask for the Identity Verification Unit, if they try to transfer you to regular customer service, politely insist that you specifically need the department that handles ID.me integration issues, not general claims support. Sometimes you have to be very specific about the technical nature of the problem to get routed to the right people. Also, that Facebook group Sofia mentioned is really active and helpful - the former DEO employees there often share insider tips on exactly what to say when calling. Good luck with all your approaches tomorrow, and definitely keep us posted! Your success could help so many others stuck in this same verification nightmare.
I'm going through the exact same verification nightmare! Filed my claim in late February and despite successfully completing ID.me verification (have the confirmation email and everything), my CONNECT account has been stuck showing "identity not verified" for over 5 weeks now. All my weekly certifications are on hold and I haven't received a single payment. I've called DEO probably 40+ times and either get disconnected immediately or sit on hold for hours before the call drops. The few times I actually reached an agent, they just told me to "wait for the system to sync" or to try verifying again through ID.me (which I've already done successfully multiple times!). This thread is giving me so much hope though! I had no idea about the Identity Verification Unit or that new email address. I'm going to try calling at 7:30 AM tomorrow and specifically request that department. Also planning to email ID.VerificationFix@deo.myflorida.com with all my documentation and look into contacting my state representative. It's absolutely insane that we have to become DEO system experts just to access benefits we're entitled to. The fact that so many people are dealing with this same ID.me integration issue shows this is clearly a widespread technical problem that DEO needs to fix on their end. Thank you everyone for sharing your experiences and solutions! Will definitely report back with results from trying these strategies.
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I'm dealing with this same exact situation right now and honestly, it's such a relief to find this thread! I filed my claim about 3 weeks ago and have been staring at "Waiting Week: 10/15/2025 - 10/21/2025" on my CONNECT account, completely baffled about what it meant. Like so many others here, I kept thinking it was some kind of processing delay or technical issue. The fact that DEO just throws this term out there with zero explanation is honestly infuriating - especially when you're already stressed about finances and counting on every dollar. I wish someone had warned me about this policy before I applied. I had to dip into my emergency savings to cover the gap, which defeats the whole purpose of having unemployment benefits as a safety net. Reading everyone's experiences here has been incredibly helpful though. It's clear this is a widespread communication problem with DEO, not just individual confusion. They really need to overhaul how they present this information to new claimants!
@Niko Ramsey I completely feel your frustration! I m'also dealing with this right now and had the exact same experience - staring at that waiting "week status" thinking something was wrong with my claim. It s'honestly shocking how DEO just expects people to figure this out on their own. I ve'been unemployed for a month now and that missing $275 from the first week has made everything so much tighter financially. What really gets me is that this is clearly a common source of confusion based on all these comments, yet DEO does nothing to make it clearer. A simple popup during application saying Note: "You will not receive payment for your first eligible week would" save so much stress and confusion. At least now we both know what s'happening and can plan accordingly, but it really shouldn t'have to be this hard to understand basic policy information!
I'm going through this exact same situation right now and it's so frustrating! I just filed my claim last week and have been staring at "Waiting Week: 11/18/2025 - 11/24/2025" on my account, completely confused about what it meant. I kept thinking there was some kind of processing error or that DEO was still reviewing my application. Reading through all these comments has been such a huge help - at least now I know I'm not alone in being blindsided by this policy! It's honestly ridiculous that DEO doesn't clearly explain this anywhere during the application process. I spent so much time worrying that I had done something wrong or that my claim was stuck in some kind of limbo. The term "waiting week" is so misleading - it really should be called "unpaid eligibility week" like others have suggested. I'm definitely going to have to adjust my budget now that I know that first week's payment isn't coming. Thanks to everyone who shared their experiences here - it's made this whole confusing process feel way less overwhelming knowing so many others have dealt with the same shock and frustration!
@Javier Garcia I m'so glad you found this thread too! I literally just went through the exact same thing last month - that waiting "week status" had me convinced something was broken with my claim. It s'crazy how many of us have had the identical experience of staring at that confusing status and thinking we did something wrong. You re'absolutely right about the misleading terminology - unpaid "eligibility week would" save so much confusion and stress. I ended up having to rearrange my whole budget when I realized that $275 wasn t'coming. It s'honestly frustrating that such a basic policy detail gets buried instead of being clearly explained upfront. At least now you know what to expect going forward, and hopefully DEO will eventually fix their communication issues. Hang in there - once you get past this week the payments should be consistent!
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Congratulations on getting it resolved! Your experience really highlights how broken the DEO system is - the fact that you had to use multiple workarounds just to get a basic account issue fixed is ridiculous. But I'm glad the combination of contacting your state rep and using Claimyr worked out. For anyone else still struggling with this issue, it sounds like the key takeaway is that ID.me verification doesn't automatically unlock your CONNECT account - there's a separate "security flag" that DEO has to manually remove. This explains why so many people get stuck in limbo even after successful verification. Thanks for updating us with what worked - these success stories give the rest of us hope when dealing with this nightmare system!
This is so helpful to read! I'm dealing with the exact same issue right now - completed ID.me verification 5 days ago and my account is still locked. The "security flag" explanation makes total sense and explains why the automated system can't fix it. I'm going to try both the state representative route and Claimyr like you did. It's absolutely ridiculous that we have to jump through all these hoops just to access our own unemployment benefits, but at least now I know there's a path forward. Thanks for sharing your success story!
@Aisha Hussain So glad you got this resolved! Your post really helped me understand what I'm dealing with. I just completed my ID.me verification yesterday and sure enough, my CONNECT account is showing the same "locked for security reasons" message. Based on your success, I'm going to try both approaches - contacting my state rep AND using Claimyr. It's frustrating that we have to do all this extra work just to access benefits we're entitled to, but at least there's a proven path forward. Quick question for anyone who's been through this - about how long should I wait before trying these methods? I know Aisha said she waited a week, but I'm wondering if I should give it a few more days first or just start the process now since we know the "security flag" issue requires manual intervention anyway. Thanks everyone for sharing your experiences - this community is honestly more helpful than DEO's actual customer service!
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Just to add some clarity: "Adjudication" means there's an issue with your claim that needs to be resolved by a DEO adjudicator. Common reasons include: 1. Employment separation issues (they're verifying why you're no longer employed) 2. Wage discrepancies 3. Work search requirement verification 4. Availability for work questions While waiting, make sure you continue claiming your weeks on time and completing your work searches. Missing a week can restart the whole process. And whatever you do, don't engage with anyone contacting you outside of official DEO channels.
Thank you! I'm definitely going to keep claiming weeks and doing my work searches. I think my issue might be the employment separation - I was laid off but my employer might have put something different. I'll try to contact DEO directly about it.
This is such an important warning! I've seen these scams targeting unemployment claimants across multiple states. The scammers are getting really sophisticated - they often know you've filed for unemployment because they scrape public job boards and social media posts. A few red flags to watch for: - ANY contact through social media/messaging apps (Telegram, WhatsApp, Facebook Messenger) - Promises to "expedite" or "fast-track" your claim - Requests for photos of documents or account numbers - Claims that you need to "verify" through their special link The only legitimate identity verification DEO uses is ID.me, which you access through your official CONNECT portal. Never click links sent via text or social media. Stay strong - I know the wait is brutal but don't let desperation make you vulnerable to these predators!
This is exactly what I needed to hear! I almost fell for it because they seemed to know so much about my situation. It's scary how they target people when they're most vulnerable. I'm going to screenshot your red flags list to remind myself if anyone else tries to contact me. Thanks for taking the time to break this down so clearly!
Sayid Hassan
I'm so glad I found this thread! I've been stuck in "pending adjudication" for 5 weeks now and was starting to lose hope. Reading about Emma's and Romeo's success stories is exactly what I needed to hear. It's frustrating that Florida's system is so broken that we have to find workarounds just to access benefits we've earned, but I'm grateful this community exists to help each other navigate it. I'm going to try the Claimyr service based on the positive experiences shared here, and also reach out to my state representative as a backup plan. The tip about saying "payment issue" instead of "claim status" when calling directly is something I hadn't heard before - will definitely try that too if I attempt calling on my own again. Thank you everyone for sharing your experiences and actually providing actionable solutions instead of just complaining. This gives me hope that there's light at the end of the tunnel!
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Adrian Hughes
•Welcome to the struggle, Sayid! I've been lurking in this community for a while dealing with my own DEO nightmare, and this thread has been a goldmine of actually useful information. It's refreshing to see people sharing real solutions instead of just venting (though the venting is totally justified too!). I'm in week 7 of "pending determination" myself and was getting ready to try some of these suggestions. Seeing multiple people have success with the Claimyr service is really encouraging - seems like it's legit despite the initial skepticism about paying for something that should be free. One thing I've learned from reading all these experiences is to try multiple approaches at once rather than waiting for one thing to work before trying the next. Time is money when you're dealing with bills piling up! Definitely going to follow Emma's approach of doing several things simultaneously. Keep us posted on your progress - the more success stories we can share, the more hope we can give to others stuck in this broken system!
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Reginald Blackwell
This whole thread is a perfect example of how broken Florida's unemployment system is, but also how this community can actually help each other succeed! I've been dealing with DEO issues for about 3 weeks now - not as long as some of you, but long enough to feel that familiar frustration of endless busy signals and disconnected calls. What really stands out to me is how consistent the advice is across multiple success stories: try multiple approaches simultaneously, be persistent, and don't rely on just calling the main number. The Claimyr service seems to have worked for several people here, which gives me confidence it's worth trying despite having to pay for what should be free. I'm also impressed by how specific and helpful the advice is - things like calling on Tuesday/Wednesday around 10:30am, saying "payment issue" instead of "claim status," and having all your documentation ready. These are the kinds of insider tips you can't find on the official DEO website. Going to start with the Claimyr service and also email my state rep this week. Will report back with results to hopefully add another success story to this thread. Thanks everyone for sharing your experiences and creating a resource that's actually more helpful than anything DEO provides!
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