For everyone following this thread, here's a clarification on the ID.me verification process with DEO: 1. Complete the ID.me verification separately from the CONNECT system first 2. After successful ID.me verification, DEO still needs to link that verification to your CONNECT account 3. This linking process is what often causes delays - it's NOT automatic 4. For fastest resolution, email DEO.Verify@deo.myflorida.com AND contact them by phone 5. CareerSource offices can sometimes help, but not all locations have the same capabilities The most important thing is documenting every contact attempt you make. If you end up needing to appeal anything, having records of your attempts to resolve the issue will help your case tremendously.

Any updates on your situation? Were you able to get your account verified? The email route worked for my cousin recently but it still took about a week for them to respond.

I've been following this thread closely and want to share what worked for me after 4 weeks of calling hell! The key was combining multiple strategies: I called on Wednesday at 10:45 AM (splitting the difference between the morning and afternoon suggestions), used an auto-redial app, AND had someone else call the main line while I called the claims line simultaneously. One of us got through after about 35 minutes. The agent told me something super important - if your claim shows "Active" but payments stopped, there's often a "soft hold" on your account that only shows up in their internal system, not on CONNECT. She was able to see mine was flagged for a routine wage audit that never appeared in my inbox. She cleared it immediately and I got my backpay within 3 days. Pro tip: when you finally get through, ask them to check for any "internal holds" or "system flags" that might not show on your end - this seems to be a common issue causing sudden payment stops!

I'm a new member here but have been lurking and reading everyone's experiences - this thread is a goldmine of information! I'm dealing with the exact same issue as the original poster. My payments stopped 2 weeks ago after being consistent for months, and I've been getting nowhere with calling. Reading through all these strategies gives me so much hope! I'm planning to try the Wednesday 10:45 AM approach with auto-redial, and I'm definitely going to ask about "soft holds" and internal system flags that @Chloe Martin mentioned. Has anyone tried contacting their state representatives' offices? I heard they sometimes have direct lines to DEO for constituent services, but I'm not sure if that actually works or just creates more bureaucracy. Also planning to check my CONNECT inbox more thoroughly tonight - sounds like those buried questionnaires are a common culprit. Thank you all for sharing your experiences and strategies!

I'm dealing with something similar right now! Filed my extension application 8 days ago after DEO only paid me for 1 week out of 2, and I'm still waiting. The whole system seems designed to create these random delays and confusion. At least you got the confirmation email - that's a good sign that it went through properly. Keep us updated on how long it takes to resolve, because I'm getting anxious about my own timeline. Really hoping they backdate the payment to when it was originally due!

This whole situation is so stressful! I'm going through something very similar - DEO paid me for only one week when I claimed two, and now they're telling me to apply for an extension even though I still have a balance left. Reading through everyone's responses here has been really helpful though. It sounds like this is just how their system works at certain points in your claim, which is confusing but at least there's a solution. I'm going to follow the advice about applying for the extension right away and keeping detailed records of my work searches. Has anyone had experience with how long the backpay takes once the extension gets approved? I'm really hoping they don't make us wait weeks for money that should have been paid on schedule.

Hey Zainab! I just went through something similar a couple months ago and wanted to share what worked for me. First off, yeah the $600 thing has been gone for years - that was the FPUC during COVID. Florida's current max is around $275/week depending on your wages. For your July weeks, you should still be okay if you file soon! I was able to claim weeks that were about 12 days past their end date without having to call DEO. The system will either show them as "Not Requested" (good) or "Disqualified" (need to call). One thing that really helped me was using the CONNECT mobile app instead of the website when I kept getting errors. Sometimes it's more stable, especially if you're having browser issues. And definitely try that 7am login time everyone's mentioning - made a huge difference for me. Also, since you mentioned keeping track of work searches, make sure you have the employer contact info and dates ready. DEO wants pretty specific details for each of your 5 weekly contacts. I got audited last year and they wanted to see everything! Good luck getting it sorted out - this community has been a lifesaver for navigating all the DEO headaches!

Hey there! Just wanted to chime in as someone who recently went through the DEO process. Everyone's given you great advice already, but I'll add that when you do log into CONNECT tomorrow morning, don't be surprised if the site seems slow even during off-peak hours - it's just how the system runs unfortunately. One thing I haven't seen mentioned yet is to take screenshots of each step as you're filing your weeks. If something goes wrong or your claim gets stuck later, having those screenshots can be really helpful when you're trying to explain to a DEO agent what happened. I learned this after my first claim got messed up and I had no proof of what I'd actually submitted. Also, regarding those July 2025 weeks - since we're still in early August, you should definitely still be within the filing window. Just make sure you file for the correct week ending dates and double-check everything before submitting. The system doesn't let you easily go back and fix mistakes. Good luck with your claim! This community really is the best resource for figuring out all the DEO quirks that aren't explained anywhere official. Hope you can get those weeks claimed without any hassles!

I went through this transition about 3 months ago and it's definitely overwhelming at first! The Employ Florida registration is absolutely required - there's no way around it unfortunately. Here's what worked for me: - Do it on a desktop/laptop with good internet (mobile is frustrating) - Have all your employment history organized before you start - The resume builder is the most time-consuming part - plan for at least 45 minutes on that section alone - Save your work after completing each major section - Don't stress about making it perfect - you can always go back and edit later The good news is once you're done, your extended benefits should continue without interruption. I got my first payment about a week after completing everything. Just remember you'll need to keep logging into both CONNECT and Employ Florida regularly to stay compliant. It's annoying bureaucracy but totally manageable if you set aside enough time and don't rush through it. You've got this!

I'm currently going through this same transition and this thread has been incredibly helpful! I was really confused when I first got the notification about needing to register with Employ Florida. The DEO instructions made it sound optional, but clearly it's mandatory. Based on everyone's advice here, I'm planning to: - Use my laptop with Chrome browser - Block out a full afternoon when I won't be interrupted - Have my work history and an updated resume ready before I start - Save frequently and take screenshots as backup - Break it into sections over a couple days if needed One thing I'm still wondering about - has anyone had issues with the system not recognizing their completion even after getting confirmation emails? I want to make sure I follow up properly if there are any sync issues between Employ Florida and DEO like some people mentioned. Thanks to everyone who shared their experiences! It's so much easier to approach this knowing what to expect.