After literally hundreds of call attempts over several weeks, I finally got through to DEO yesterday. The agent told me they're having major staffing shortages and their call system can only queue a maximum of 1,000 calls at once - so once that fills up (which happens within minutes of opening), everyone else gets the auto-disconnect message. If your claim is still pending after 3+ weeks, there's definitely an issue that requires manual review. Common holdups include: - Employer dispute about reason for separation - Income verification discrepancies - Work search requirement issues - Previous overpayment flags - Identity verification problems Check your determination status in CONNECT by clicking on "View and Maintain Account Information" and then "Determinations and Pending Issues." This might give you more info.

The "able and available" adjudication is very common. This typically means they need to verify that you're able to work and available for work. It could be triggered by something in your application responses, like if you indicated you had transportation limitations, childcare issues, or are only available for certain shifts. This type of adjudication usually requires an adjudicator to contact you for clarification, which is why you need to get through to someone. While waiting, make sure you continue claiming your weeks and completing all work search requirements. If approved, you'll receive backpay for all eligible weeks.

OH MY GOD DON'T DO IT!!!! I tried Cash App last year and my payment got STUCK somewhere between DEO and Cash App for TWO WEEKS!!! Neither one would take responsibility and I was on the phone for HOURS trying to figure it out. Cash App kept saying it was DEO's problem and DEO said once they send it, it's not their problem anymore. I finally had to go back into CONNECT and change to regular bank direct deposit. NEVER AGAIN.

Thanks for all the feedback everyone! After reading your experiences, I think I'm going to look into a fee-free online bank instead of Cash App. The potential headaches just don't seem worth it, especially since it sounds like the deposit timing is about the same anyway. I really appreciate all the advice!

I just went through this process last month. Here's exactly what you need to do: 1) Keep claiming weeks as normal until your benefit year end date, 2) On the day after your benefit year ends, log into CONNECT and there should be a link to file a new claim application, 3) Complete the application honestly including all work history since your original claim, 4) After submission, it will likely go into "pending" status for 1-3 weeks, 5) You may get a fact-finding questionnaire to complete, and 6) Eventually you'll get a determination letter. The process took 18 days for me from application to first payment on my new claim. It's stressful but if you plan ahead financially for that gap period, you'll be okay. And like others said, getting through to DEO before your end date is extremely helpful - they can flag your account for expedited review sometimes.

Yes, they should back-pay you for any eligible weeks during the processing time, as long as you claim them properly. After you submit your new application, you should still be able to claim weeks through CONNECT. Those weeks will stay in pending status until your new claim is approved, then they'll all pay out at once. Just make sure you're diligent about claiming each week on time and documenting your work searches, as they might review those more carefully for the weeks between claims.

Quick update on the adjudication status - yes, your payments might be on hold until this is resolved, but not necessarily. Some people continue to receive payments while under review. It depends on the type of issue flagged. The most common adjudication issues are: 1. Income verification (they need proof of your pre-unemployment earnings) 2. Work search verification (random checks of your 5 required weekly activities) 3. Availability for work (if you indicated limited availability) 4. Employer dispute (former employer contesting your claim) Without knowing which one it is, it's hard to provide specific advice. Getting through to DEO is your best option at this point.

btw make sure u still claim ur weeks even with pending issues!!! they can back pay u if it gets resolved

My claim was on hold and i never found out why. just randomly started getting payments one day. the whole system is a joke fr

UPDATE: Based on everything here, it sounds like you have a few good next steps: 1) Try visiting CareerSource in person, 2) Contact your state representative, 3) Try calling right at opening time or consider using a service to connect you, and 4) Specifically ask to speak with an adjudicator who can see the detailed status of your claim. One of these approaches should help break through the logjam. Please let us know what ends up working!

Update: I managed to download my 1099-G using the desktop version on my phone like you all suggested! For anyone else struggling, when you request desktop mode in your browser settings it makes a HUGE difference. The mobile version is completely useless but the desktop version shows all the menu options. Found my form under Claimant Services > View and Maintain Account Information > Income Tax Withholding > View 1099G. Thanks everyone for your help!

Glad you got it working! Just a heads-up for everyone: make sure the mailing address in your CONNECT account is current. DEO won't forward 1099-G forms to a new address for privacy reasons, so if you've moved recently, your form might get returned to them. You can update your address through your CONNECT account under the personal information section.

That's awesome! Glad you finally got some help. Let us know when the money comes through!

FINAL UPDATE: All my payments just hit my account this morning!!! All 9 weeks at once. Thank you everyone for your help and suggestions. If anyone else is stuck with identity verification issues, definitely try to speak directly with an agent - it made all the difference.

my sister just went through this! turned out she had to claim a second time first payment never comes automatically you have to do the claim weeks TWICE before money starts. really weird but that's how Florida's system works for some reason

Thank you everyone for all the helpful responses! I finally got through to DEO this morning (took about 15 attempts) and found out there was an 'employment verification hold' that wasn't showing up in my account. The agent cleared it and said my payments should process within 48 hours. She also confirmed my Way2Go card was mailed 3 weeks ago, so she's having them send a replacement. Really appreciate all the advice - this system is so confusing for newcomers!

Has anyone else noticed that DEO seems to fast-track claims when they get negative publicity? My coworkers claim sat for months until his wife posted about it on Twitter and tagged a bunch of FL politicians. Magically approved 2 days later. The system is so broken.

I'm a little confused about something... does being on the news affect how quickly they review your claim? My adjudication has been pending for 7 weeks now and I'm getting desperate. I've been doing the work search requirements faithfully every week. Should I be contacting the news too? Or maybe my state senator? I'm not sure how any of this works and the DEO website is so confusing!!!

Update: I finally got through to DEO this morning! The agent confirmed I'll get the $600 for my one week on the new claim, and they found my missing payment from the last quarter. Apparently it was held up because I had answered a work search question incorrectly (even though work search was waived at that time, go figure). They're releasing both payments now. Thanks everyone for your help! Special thanks to whoever recommended Claimyr - totally worth it to avoid the busy signals and disconnects.

My sister got into the same situation but they never paid her the back $600. Something about the date she returned to work messing up the system. Took her doing a formal appeal!!! What a nightmare this whole system is. Glad you got yours fixed though.