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DEO showing 'pending issues' after receiving first two payments - what should I do?

I'm so confused right now. I finally got my first two payments from DEO (one for $125 and another for $600) and was feeling relieved. Today I logged into CONNECT to submit my next benefit request and suddenly I'm seeing 'pending issues' on my dashboard. There's no explanation of what the issues are! I don't understand why this is happening after I already got approved and received payments. Has anyone dealt with this before? Will my benefits stop while this is being resolved? I'm really worried because I was counting on this money for next month's rent.

Admin_Masters

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This happens ALL the time with DEO. Don't panic. 'Pending issues' usually means they need to verify something about your claim. Check your 'Determination, Pending Issue and Decision Summary' page in CONNECT - it should show what the pending issue is about (could be employment separation, income verification, work search, etc). You might also have a fact-finding questionnaire to complete. Look under the 'Inbox' tab.

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Thanks for responding! I checked the determination page but it doesn't specify anything. My inbox is empty too. Should I just wait or try to contact them?

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same thing happened to me last week. so annoying! just wait a day, sometimes the system updates slow and the questionnaire appears later

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I'll try checking again tomorrow. This is so stressful!

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Ella Thompson

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DEO's system is GARBAGE!! I had pending issues for 6 WEEKS and my payments stopped completely even though I was previously approved!! They NEVER tell you what's wrong and you can NEVER get through on the phone!!! I had to drive to CareerSource just to find out they needed proof of my job search activities even though I ALREADY UPLOADED THEM!! The whole system is designed to make us give up!!

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JacksonHarris

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yeah this happened to my cousin too. he ended up losing his apartment because payments stopped for 2 months. florida system is broken

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Here's what you need to do: 1. First, check if this is a quarterly review. DEO automatically reviews all claims every quarter to verify continued eligibility. 2. Look at your Monetary Status - if it says "Pending Quarterly Review" that's normal and usually resolves within 1-2 weeks. 3. If you see "Adjudication" status, that means a DEO employee needs to review something on your claim. 4. You should continue claiming weeks even with pending issues showing. If there's no explanation on the Determination page, you'll need to speak with a DEO representative. The regular DEO number (1-800-681-8102) has extremely long wait times, and most people get disconnected.

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I looked more carefully and I do see "Adjudication" listed. Does that mean my payments will stop until someone reviews my case? I really can't afford any delays.

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Royal_GM_Mark

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When I had adjudication issues last month, I couldn't get through to DEO for days. I finally used Claimyr (claimyr.com) and they got me connected to a live DEO agent in about 20 minutes. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj. The agent was able to tell me exactly what the issue was (they needed additional verification of my last employer) and how to resolve it. Saved me weeks of waiting and stress.

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I've never heard of Claimyr. Did it actually work? I'm desperate to talk to someone at DEO but don't want to waste more time.

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Royal_GM_Mark

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Yes, it definitely worked for me. I was connected to an actual DEO agent who could see my claim details and help resolve the issue. Much better than waiting for weeks hoping it resolves itself. They just help you skip the phone queue basically.

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my neighbor works at deo and says they r doing a bunch of fraud review stuff right now, might be why ur seeing pending. if u already got 2 payments ur probably fine just bureaucracy bs

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Admin_Masters

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Did you change anything about your employment status or income since you first applied? Sometimes that triggers a review. Also, when you do your weekly certifications, make sure you're consistent with your answers. Changing answers from one week to the next (like about job contacts or availability to work) can trigger pending issues.

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No, nothing has changed. I was laid off in January and haven't worked since. I've been answering everything consistently. I think I'll try Claimyr tomorrow if nothing changes in my account. I can't afford to wait weeks for this to resolve itself.

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JacksonHarris

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one time i had pending issues it was because i accidentally put the wrong date on something it fixed itself after 3 days dont worry too much

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Quick update on the adjudication status - yes, your payments might be on hold until this is resolved, but not necessarily. Some people continue to receive payments while under review. It depends on the type of issue flagged. The most common adjudication issues are: 1. Income verification (they need proof of your pre-unemployment earnings) 2. Work search verification (random checks of your 5 required weekly activities) 3. Availability for work (if you indicated limited availability) 4. Employer dispute (former employer contesting your claim) Without knowing which one it is, it's hard to provide specific advice. Getting through to DEO is your best option at this point.

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Thanks for this detailed explanation. I'll definitely try to get through to a representative tomorrow to figure out what's happening. I've uploaded all my income verification documents already and have been keeping detailed records of my work searches, so hopefully it's something simple they need to verify.

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btw make sure u still claim ur weeks even with pending issues!!! they can back pay u if it gets resolved

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That's really good to know, thanks! I'll make sure to keep claiming every two weeks no matter what.

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