Stuck with 'Pending Issues' message for months - can't reach DEO agents at all

I was in the same exact boat but finally got it resolved last week. The 'pending issues' message usually means you're stuck in adjudication but they don't tell you why. In my case, they needed additional employment verification even though I uploaded everything when I applied. You NEED to speak with an actual adjudicator, not just a regular DEO rep.

this happened to me to. its becuz they need something but dont tell u what. stupid system. call early like 7:29am right b4 they open.

After struggling for WEEKS with the exact same problem (pending issues, no explanation), I finally used a service called Claimyr that got me through to a DEO agent in about 20 minutes. They basically wait on hold for you then call you when an agent is on the line. Saved my sanity! Found out my claim needed additional income verification that was never requested in my CONNECT inbox. The agent fixed it on the spot, and I got paid within 3 days. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj

The pending issues message is often related to one of several possible problems: 1. Employment verification issues (they need additional proof) 2. ID.me verification not completed or with errors 3. Employer dispute (even if your employer says they aren't contesting) 4. Work search requirement discrepancies 5. Previous overpayment issues You absolutely need to speak with an adjudicator. Try emailing RA.Adjudication@deo.myflorida.com with your claimant ID, last 4 of SSN, and a brief explanation. Include "URGENT: 3+ months no payment" in the subject line. While email responses can be slow, it sometimes works when calls don't.

DEO IS THE WORST!!! Been dealing with them for years and they DELIBERATELY make it impossible to reach anyone. They WANT people to give up so they don't have to pay benefits. I've been hung up on, disconnected, and ignored so many times I lost count!!! The whole system is DESIGNED TO FAIL!!!

I managed to get my pending issues resolved after 2 months of nothing. For me, the secret was contacting my state representative's office. Their constituent services staff have direct contacts at DEO that regular people can't access. I called my rep's office, explained the situation, and they had a DEO supervisor call me back within 48 hours. Claim was fixed the next day. Might be worth trying if nothing else works!

Just wanted to say I'm going through something similar right now. Filed in January, still nothing. It's so frustrating and scary. I've been selling stuff just to pay bills. Let me know if anything works for you.

UPDATE: I tried the Claimyr service that someone mentioned above, and IT WORKED! Got connected to a DEO agent in about 25 minutes. Turns out there was an employment verification issue because my previous employer's EIN number had a typo. The agent was able to fix it immediately and release my payments! They said I should see the money deposited within 3-5 business days. Such a relief after months of stress. Just wanted to share in case anyone else is facing similar issues.

My sister works for the state (not DEO) and she told me they're massively understaffed since they laid off all the pandemic workers. said there's literally hundreds of thousands of claims and like 50 people to process them all. system is broken from the inside