Stuck with 'Pending Issues' message for months - can't reach DEO agents at all

I was in the same exact boat but finally got it resolved last week. The 'pending issues' message usually means you're stuck in adjudication but they don't tell you why. In my case, they needed additional employment verification even though I uploaded everything when I applied. You NEED to speak with an actual adjudicator, not just a regular DEO rep.

this happened to me to. its becuz they need something but dont tell u what. stupid system. call early like 7:29am right b4 they open.

After struggling for WEEKS with the exact same problem (pending issues, no explanation), I finally used a service called Claimyr that got me through to a DEO agent in about 20 minutes. They basically wait on hold for you then call you when an agent is on the line. Saved my sanity! Found out my claim needed additional income verification that was never requested in my CONNECT inbox. The agent fixed it on the spot, and I got paid within 3 days. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj

The pending issues message is often related to one of several possible problems: 1. Employment verification issues (they need additional proof) 2. ID.me verification not completed or with errors 3. Employer dispute (even if your employer says they aren't contesting) 4. Work search requirement discrepancies 5. Previous overpayment issues You absolutely need to speak with an adjudicator. Try emailing RA.Adjudication@deo.myflorida.com with your claimant ID, last 4 of SSN, and a brief explanation. Include "URGENT: 3+ months no payment" in the subject line. While email responses can be slow, it sometimes works when calls don't.

DEO IS THE WORST!!! Been dealing with them for years and they DELIBERATELY make it impossible to reach anyone. They WANT people to give up so they don't have to pay benefits. I've been hung up on, disconnected, and ignored so many times I lost count!!! The whole system is DESIGNED TO FAIL!!!

I managed to get my pending issues resolved after 2 months of nothing. For me, the secret was contacting my state representative's office. Their constituent services staff have direct contacts at DEO that regular people can't access. I called my rep's office, explained the situation, and they had a DEO supervisor call me back within 48 hours. Claim was fixed the next day. Might be worth trying if nothing else works!

Just wanted to say I'm going through something similar right now. Filed in January, still nothing. It's so frustrating and scary. I've been selling stuff just to pay bills. Let me know if anything works for you.

UPDATE: I tried the Claimyr service that someone mentioned above, and IT WORKED! Got connected to a DEO agent in about 25 minutes. Turns out there was an employment verification issue because my previous employer's EIN number had a typo. The agent was able to fix it immediately and release my payments! They said I should see the money deposited within 3-5 business days. Such a relief after months of stress. Just wanted to share in case anyone else is facing similar issues.

My sister works for the state (not DEO) and she told me they're massively understaffed since they laid off all the pandemic workers. said there's literally hundreds of thousands of claims and like 50 people to process them all. system is broken from the inside

I'm dealing with something very similar right now - filed in late January and still stuck on "pending issues" with no explanation. It's incredibly frustrating when you're trying to pay rent and bills but can't even find out what's wrong with your claim. Reading through these responses gives me some hope though. I'm going to try both the state representative route and that Claimyr service that helped @Asher Levin get through. Has anyone else had success with contacting their state rep's office? I'm in District 47 and wondering if some representatives are more responsive than others when it comes to DEO issues.

I'm so sorry you're going through this nightmare - the stress of not knowing what's wrong with your claim while bills pile up is absolutely devastating. I went through something similar last year and it turned out to be a simple address verification issue that took literally 2 minutes to fix once I finally got through to someone. The fact that they don't tell you what the pending issues are is just cruel. Based on what others have shared here, I'd definitely try multiple approaches: the Claimyr service seems to have worked for several people, contacting your state representative's office has a good success rate, and that adjudication email address might be worth a shot too. Don't give up - you're entitled to those benefits and there IS a solution, even though the system makes it nearly impossible to find. Keep us updated on what works!

I'm going through this exact same situation right now - filed in early February and have been stuck with that maddening "pending issues" message for over two months. Like you, I can't even find out WHAT the issues are! The CONNECT system is absolutely useless for providing any actual information. Reading through all these responses has given me some real hope though. I'm definitely going to try the Claimyr service that helped @Asher Levin - 25 minutes to get through sounds like a miracle compared to the dozens of failed attempts I've made calling directly. Also planning to contact my state representative's office tomorrow since @Alana Willis had such success with that approach. It's honestly disgusting that we have to resort to paid services and political contacts just to access benefits we're legally entitled to. The system is clearly designed to exhaust people into giving up. But seeing that others have actually gotten through and resolved similar issues gives me motivation to keep fighting. Thanks everyone for sharing your experiences and solutions!

I'm dealing with this exact nightmare right now too - filed in early March and it's been over a month of that infuriating "pending issues" message with zero explanation. The stress is unreal when you're watching your savings disappear and can't even find out what's supposedly wrong with your claim. Reading through everyone's experiences here has been both validating and helpful. It's clear this is a widespread problem with the Florida DEO system. I'm going to try multiple approaches based on what's worked for others: definitely calling my state representative's office first thing tomorrow, and if that doesn't work quickly, I'll try the Claimyr service that helped @Asher Levin get through. It's absolutely infuriating that we have to resort to paid services and political connections just to access benefits we've earned, but at this point I'm willing to try anything. The fact that they don't even tell you WHAT the pending issues are feels deliberately cruel. Thanks everyone for sharing your solutions - this community support means everything when the system is designed to make us feel helpless and alone.

I'm going through this exact same nightmare right now - been stuck with "pending issues" since I filed in mid-February and it's been absolutely devastating. Like so many others here, I can't even find out WHAT the issues are, which makes the whole situation feel hopeless. After reading through all these responses, I'm feeling more optimistic though. It's clear this is a systemic problem with Florida's DEO, not something wrong with our individual applications. I'm planning to try multiple approaches: first calling my state representative's office on Monday (sounds like @Alana Willis had great success with that), and if needed, using the Claimyr service that worked so well for @Asher Levin. It's absolutely unacceptable that we have to find workarounds just to access benefits we're legally entitled to, but I'm so grateful this community exists to share real solutions. The stress of not knowing if/when this will resolve while watching your savings disappear is honestly affecting every aspect of life. Thanks everyone for sharing your experiences - it helps so much to know we're not alone in this fight against a broken system.

I'm so sorry you and everyone else here are going through this nightmare with DEO. I filed my claim back in January and went through the exact same "pending issues" hell for almost 3 months before finally getting it resolved. Reading through all these responses brings back the stress and frustration I felt during those months of uncertainty. What finally worked for me was a combination approach - I contacted my state representative's office AND used a callback service similar to Claimyr. The rep's office got me a callback within 48 hours, and it turned out my issue was something incredibly simple that could have been fixed immediately if they'd just told me what was wrong in the first place. For anyone still fighting this battle: don't give up, and definitely try multiple approaches simultaneously. The system is absolutely broken by design, but there ARE ways through it. Document everything, keep calling/emailing, and use every resource mentioned in this thread. You deserve those benefits and you WILL get them eventually, even though the process is deliberately made as difficult as possible. Hang in there everyone - this community support has been invaluable for so many people dealing with Florida's terrible unemployment system!

I'm currently going through this exact same situation and it's been absolutely maddening. Filed my claim in early February and have been stuck with that "pending issues" message for over two months now with zero explanation of what's actually wrong. The stress of not being able to pay bills while being completely in the dark about my claim status has been overwhelming. Reading through all these responses has been incredibly helpful though - it's both validating to know this is a widespread problem and encouraging to see that people have found ways to actually get through to someone. I'm definitely going to try multiple approaches based on what's worked for others here: contacting my state representative's office first, and if that doesn't work quickly, using the Claimyr service that helped several people get connected. It's absolutely disgraceful that Florida's system is designed to be this difficult and opaque, but I'm so grateful this community exists to share real solutions when the official channels completely fail us. The fact that these issues often turn out to be simple things that could be fixed in minutes if they just told us what was wrong makes it even more frustrating. Thanks everyone for sharing your experiences and keeping hope alive for those of us still fighting this broken system!

I'm dealing with this exact same nightmare right now - filed my claim in mid-February and have been stuck with that infuriating "pending issues" message for over 6 weeks. Like everyone else here, I have no idea what's actually wrong because the CONNECT system tells you absolutely nothing useful. The stress of watching bills pile up while being completely in the dark about your own claim is honestly devastating. This thread has been such a lifeline though - it's both validating to know this is a widespread systemic problem and incredibly helpful to see the solutions people have actually found. Based on all the success stories here, I'm planning to try multiple approaches: definitely calling my state representative's office first thing Monday (sounds like several people had great results with that), and if needed, using the Claimyr service that worked so well for @Asher Levin and others. It's absolutely criminal that Florida's unemployment system is designed to be this deliberately difficult and opaque. The fact that these "pending issues" often turn out to be simple things that could be fixed in 5 minutes if they just told us what was wrong is beyond frustrating. But I'm so grateful this community exists to share real solutions when the official system completely abandons us. Thanks everyone for keeping hope alive - we'll get through this broken system together!

I'm so sorry you're going through this nightmare - I know exactly how exhausting and demoralizing it is to be stuck in DEO limbo for months. I went through something very similar last year and it nearly broke me financially and emotionally. What finally worked for me was hitting them from multiple angles at once. I contacted my state representative's office (they have dedicated staff for DEO issues now because it's such a common problem), used a callback service to actually get through to an agent, AND sent that adjudication email that @Marina Hendrix mentioned. The combination approach seemed to create enough pressure that someone finally looked at my case. In my situation, it turned out to be a simple employer verification issue that literally took 3 minutes to fix once I got the right person on the phone. The agent told me it had been sitting in a queue for months because they were so understaffed. It's absolutely infuriating that these "pending issues" are often tiny administrative things that could be resolved immediately if they just told us what was wrong. Don't give up - you ARE entitled to those benefits and there IS a way through this broken system. Try everything simultaneously rather than waiting for one approach to fail. Document every call, email, and interaction. And keep us posted on what works - this community has become such a vital resource for navigating Florida's deliberately difficult unemployment system. Hang in there - you're going to get through this! 💪

I'm going through this exact same situation right now and it's been absolutely devastating. Filed in early March and have been stuck with that "pending issues" message for weeks with zero explanation of what's actually wrong. The stress of not being able to pay rent while being completely in the dark about my claim status has been overwhelming. This thread has been incredibly helpful though - it's both validating to know this is such a widespread problem and encouraging to see all the real solutions people have found. I'm definitely going to try the multi-pronged approach that several people mentioned: contacting my state representative's office first thing tomorrow, looking into the Claimyr service that helped @Asher Levin, and sending that adjudication email @Marina Hendrix shared. It's absolutely infuriating that Florida's system is designed to be this deliberately difficult and opaque. The fact that these "pending issues" often turn out to be simple things that could be fixed in minutes if they just communicated what was wrong makes it even more maddening. But I'm so grateful this community exists to share actual working solutions when the official system completely fails us. Thanks everyone for sharing your experiences and keeping hope alive - we'll get through this broken system together!