DEO application rejected because I used my phone instead of computer - 2025 and still requiring laptops?

Unfortunately, this is completely accurate. The CONNECT system has major compatibility issues with mobile browsers. Even though it *appears* to work on phones, the form submissions don't properly integrate with their backend database. The DEO knows about this problem but hasn't prioritized fixing it because their system is built on outdated technology. Your options for computer access: 1. CareerSource Florida offices (they have free computer labs) 2. Ask a friend/family member 3. Some UPS stores or print shops have computer rentals 4. Community centers often have computer labs Make sure when you reapply that you complete it in one session if possible. The system times out frequently and doesn't always save partial applications properly. And double-check that you receive both the confirmation email AND a follow-up email within 48 hours that includes your claimant ID number. If you don't get that second email, it's a sign something went wrong again.

bruh same thing happened to me last month!!! wasted like 3 weeks then had to reapply on my sisters laptop. the whole system is trash tbh. make sure u print everything too cuz i had issues with them saying they didnt get my work history even tho i filled it all out

Tip from someone who worked as a temp at DEO last year: When you reapply on a computer, use Google Chrome or Microsoft Edge in Incognito/Private mode. Their system has weird compatibility issues with some browser extensions and cached data. And here's an important thing the agent might not have told you - you CAN request that they backdate your claim to when you originally applied. You'll need to specifically ask for this when you call after submitting your new application. Explain that you had a valid technical reason for the delay (their system accepting mobile applications that don't process correctly). Have the date of your original application and the confirmation email ready as proof. Also, if you're struggling to reach someone by phone to request the backdating, I recently discovered a service called Claimyr (claimyr.com) that gets you through to a DEO agent much faster. They have a video demo showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj. It saved me hours of frustration when I needed to get my claim backdated for a similar reason.

DEO is still living in the STONE AGE!!! Their entire system is DESIGNED to frustrate people into giving up. I guarantee this "mobile doesn't work" thing isn't an accident - it's a feature to reduce the number of successful applications. Your tax dollars at work, folks! 🤬

I went thru same. Had to use my cousin computer to finish mine. The librarby computers didn't work neither cause they block some websites. Crazy part was the DEO website say u can use mobile devices!!! Somebody need to sue them fr

This whole phone vs. computer thing is just one of the many problems with Florida's unemployment system. When I applied back in January, I used a computer but still had issues because I have an autofill extension that apparently messed up some of the form fields without me realizing it. My advice: After you reapply on a computer, call DEO immediately (don't wait) and confirm they actually received your application. Get a confirmation number for the call too. Document EVERYTHING. Every call, email, and piece of correspondence. And yes - definitely request backdating to your original application date! You shouldn't be penalized for their technical issues. According to Florida Administrative Code 73B-11.013, they can backdate claims when there are technical difficulties with the system. Print that regulation and have it ready if they try to deny your backdating request.

wait what???? i did mine on my phone last week and got a confirmation email too... now im worried! how can i check if my application actually went through???

Just want to follow up - were you able to get access to a computer and reapply? If you're still having trouble finding computer access, some McDonald's restaurants have free computer kiosks you can use as well. Not all locations have them, but it's worth checking ones in larger cities. Also, keep detailed notes of all the extra steps and delays this has caused you. If you end up needing to appeal anything related to your claim (like backdating or work search requirements for these weeks), having documentation of the system issues you encountered will be helpful.