Can't access DEO CONNECT - getting 'forbidden' and 'access denied' errors

Ugh, the CONNECT system is such garbage!! I had the same issue last month and spent DAYS trying to get through on the main number. Try 1-833-FL-APPLY (1-833-352-7759) but good luck getting anyone to pick up. They'll probably just disconnect you after keeping you on hold for an hour like they did to me 🤬

The 'forbidden' error usually means there's an issue with your account security. This happens a lot after failed login attempts or if your ID.me verification expired. Try these steps: 1. Clear your browser cache and cookies 2. Try using a different browser (Chrome works best with CONNECT) 3. If that doesn't work, email DEO.SecureAccess@deo.myflorida.com with your claimant ID, full name, and a brief description of the error Include screenshots of the error if possible. They typically respond within 3-5 business days.

have u tried using ur phone? sometimes the website works on mobile when it doesnt on laptop. happened to me b4

I had this EXACT same problem last week. Tried everything - clearing cache, different browsers, mobile, etc. Nothing worked. I was ready to throw my computer out the window! I finally got through to a DEO agent using Claimyr (claimyr.com). They have this service where they call DEO for you and connect you when an agent is available. Saved me HOURS of busy signals and hold time. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The agent fixed my account right away - turns out my account was locked due to security issues on their end. Back in business within 20 minutes of talking to someone.

The 'access denied' error is happening to a lot of people right now. There are a few official ways to resolve this: 1. Call the main DEO customer service line: 1-833-FL-APPLY (1-833-352-7759) - open Monday-Friday 7:30am to 6:30pm 2. Email specific addresses based on your issue: - For account access problems: DEO.SecureAccess@deo.myflorida.com - For general claim questions: DEO.EmploymentHelp@deo.myflorida.com - For PIN resets: DEO.PinResets@deo.myflorida.com 3. Visit a local CareerSource center for in-person help: https://careersourceflorida.com/career-services/your-local-team/ Make sure to include your claimant ID in all communications. If emailing, put 'URGENT: Website Access Denied' in the subject line.

im having the EXACT same problem!! been locked out for over a week now. this is so typical of Florida DEO... nothing ever works right with them. tried calling like 50 times and either get busy signal or it hangs up after the automated mess. let us know if anything works for you please!

UPDATE: I finally got my issue resolved! After trying everything, what worked was using Claimyr to get through to a DEO agent (thanks @profile3 for that suggestion). I tried calling directly for two days with no luck. The agent said a lot of accounts were affected by a security update they did last week, and she was able to reset my access on her end. I'm back in my account now and everything looks normal. For anyone having the same problem, getting through to an actual person seems to be the only solution.

thanks for the update!! gonna try claimyr tomorrow cuz im still locked out. this is ridiculous we have to go through all this just to access our own accounts 🙄