DEO website showing 'request blocked' error - can't login to check claim status
Is anyone else having issues with the DEO website right now? For the past two days I keep getting a 'request blocked' message when I try to access CONNECT. I can't even get to the login page to check on my claim status. I've tried using Chrome, Firefox, and even my phone's browser but keep getting the same error. My claim payment is supposed to be processed this week and I'm getting really worried. Has the DEO blocked my IP address or something? Anyone know what's going on or how to fix this?
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Nia Thompson
yea same here since yesterday. i think its their website thats messed up not us. tried on my laptop and phone too.
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Luca Esposito
AuthorGood to know it's not just me. Have you found any workaround yet? I really need to see if my payment processed!
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Mateo Rodriguez
OMG I've been dealing with this EXACT SAME THING!!! Been trying since MONDAY and keep getting that stupid message!!! I have a fact finding questionnaire due by Friday and I'M FREAKING OUT that I'll miss the deadline and lose my benefits!!! Has ANYONE gotten through?? What happens if we miss deadlines because THEIR system is broken??
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Aisha Abdullah
If you miss a deadline due to website issues, take screenshots of the error message as evidence. Call DEO immediately and explain the situation - they can add notes to your account about system issues and usually extend deadlines when their system is at fault. Keep detailed records of when you tried to access the site and what errors you encountered.
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Ethan Wilson
This is likely due to DEO's security measures. They sometimes block IP addresses if they detect unusual access patterns or if you're using a VPN. Here are some things you can try: 1. Clear your browser cache and cookies 2. Try using a different internet connection (like mobile data instead of home wifi) 3. Make sure you don't have a VPN or proxy enabled 4. Try accessing the site during off-peak hours (very early morning) 5. If you've made multiple failed login attempts, wait 24 hours before trying again If none of that works, you'll need to contact DEO directly to have them reset access for your account.
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Luca Esposito
AuthorThanks for the detailed suggestions! I've tried clearing cache and cookies already but will try the different internet connection. I don't use a VPN. The frustrating part is I can't even get to the login page to make failed attempts - it blocks me before I can even get there!
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NeonNova
my sister had this happen last month. turned out her internet provider was the problem! she switched to her phone data and it worked fine. something about certain ISPs being flagged by DEO security system.
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Yuki Tanaka
I was getting this same error last week and it was driving me crazy. Spent hours trying different browsers and devices. What finally worked was using Claimyr to connect with an actual DEO agent who reset something on my account. They have this video that shows how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The agent told me a lot of people are experiencing this right now because they upgraded some security system that's falsely flagging legitimate users. Once they fixed my account on their end, I could get in right away. Worth checking out claimyr.com if you need to get through quickly.
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Carmen Diaz
does this actually work? i've heard of claimyr before but wasn't sure if it was legit. don't wanna pay for something that doesn't help!
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Yuki Tanaka
Yes, it worked for me. I was skeptical too but was desperate after 5 days of not being able to access my account. The agent I spoke with said they're getting a lot of calls about the 'request blocked' message specifically. Just make sure you explain that specific error to them.
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Aisha Abdullah
This is a known issue affecting many users right now. The DEO implemented new security protocols last week that are causing these blocks. Some important information: 1. Most blocks resolve automatically within 72 hours 2. The issue is NOT related to your specific account or claim status 3. Your benefits will not be affected, even if you miss a claim week due to access issues 4. DEO has confirmed they're implementing a fix this weekend If you urgently need to check your claim status, you can call 1-833-FL-APPLY (1-833-352-7759) and use the automated system to get basic status updates without needing to speak to a representative.
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Luca Esposito
AuthorThank you for this detailed information! That's a huge relief to know it won't affect my benefits. I'll try the automated system to at least check if my payment processed. Really appreciate the help!
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Carmen Diaz
I had this exact problem for almost a week! turns out i was clicking the wrong bookmark. Make sure you're going to connect.myflorida.com and not any of the old deo links. The old website urls all show that blocked message now.
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Mateo Rodriguez
I tried calling that number and it just kept me on hold for TWO HOURS before disconnecting me!!! This is RIDICULOUS!! My rent is due next week and I NEED to know if my payment is coming!!!!
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Yuki Tanaka
That's why I ended up using Claimyr. I couldn't afford to waste hours on hold either. The DEO phone system is completely overwhelmed right now with everyone having this website issue.
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Ethan Wilson
UPDATE: DEO just posted on their Twitter that they're aware of the widespread 'request blocked' error affecting many users. They're working on a fix and recommend trying again after 2pm today when they complete some server maintenance. For anyone with deadlines this week, they're automatically extending them by 7 days. Hope this helps everyone!
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Luca Esposito
AuthorThis is fantastic news! Thanks for sharing this update. I'll try again after 2pm. Hopefully we can all get back into the system soon!
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Nia Harris
Just wanted to follow up - I tried accessing the site again after 2pm like Ethan mentioned and it's working now! Finally able to log in and check my claim status. Looks like DEO's server maintenance did the trick. For anyone still having issues, maybe give it another try now. Really appreciate everyone's help and advice in this thread!
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Henry Delgado
Just tried logging in after reading all these comments and I'm STILL getting the request blocked error! This is so frustrating - I see people saying it's working now but I'm still locked out. I've tried everything mentioned here: cleared cache, different browsers, mobile data instead of wifi, and even waited until after 2pm like the DEO Twitter update said. My weekly certification is due tomorrow and I'm really worried I'll miss it. Has anyone else still having problems or found any other solutions that worked?
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Noah Torres
Hey Henry, I'm sorry you're still having issues! A few more things you could try: 1) Make sure you're going directly to connect.myflorida.com (not through any saved bookmarks or search results), 2) Try using incognito/private browsing mode, 3) If you have any browser extensions or ad blockers, try disabling them temporarily. Sometimes those can interfere with DEO's security system. Also, since your certification is due tomorrow, I'd definitely call that automated line (1-833-352-7759) that Aisha mentioned earlier just to be safe. Even if the website isn't working, you might be able to complete your certification over the phone. Don't panic - DEO has been pretty good about not penalizing people when their system has issues. Keep trying and document the error messages with screenshots just in case!
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