DEO keeps disconnecting my calls and locked my account after ID.me verification

same thing happened 2 me last month!! the phone system is broken i swear. i tried calling like 20+ times and got disconnected EVERY time. so frustrating!!!!

The DEO phone system is incredibly overwhelmed right now. When they say your information is "insufficient," it usually means one of three things: 1. Your identity verification documents don't match your application information exactly (even minor differences can trigger this) 2. You need to provide additional income verification documents they didn't initially request 3. There's a technical glitch in their system (very common) As for the phone disconnects, it happens when their call queue is full. The system is programmed to disconnect rather than keep people on indefinite holds. Your best bet is to try calling right when they open at 7:30 AM or during off-peak hours like Wednesday afternoons.

hav u tried the trick where u select the spanish option and then hit 2 for employers? sometimes that gets u 2 a real person faster lol

I was in this exact situation about 3 weeks ago. After trying to call for 2 days straight with nothing but disconnects, I finally used Claimyr (claimyr.com) and got through to a DEO agent in about 25 minutes. They have this system that basically keeps dialing for you until it gets through, then calls you back when an agent is on the line. Saved me from losing my mind! They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj When I finally got through, the agent told me my account was locked because my address on ID.me didn't exactly match what was in CONNECT (I had "Street" vs "St"). Such a stupid reason but at least they fixed it.

THE DEO IS COMPLETELY USELESS!!! I've been fighting with them for 3 months now. Even when you DO get through, half the agents don't know how to help or give you wrong information. My account was locked after ID.me verification too and it took FOUR CALLS to fix it because each person told me something different. When they say "insufficient documentation" they're usually just buying time because they're backlogged. Keep calling and DEMAND to speak to a supervisor if the first agent can't help!! Don't let them push you around!!

Just an extra tip regarding the "insufficient documentation" message: Make sure any documents you upload are clear, unrotated images where all four corners are visible. The DEO system will automatically reject documents that are blurry, partially cut off, or at an angle. Also, ensure your name appears identical on all documents (e.g., don't use a nickname on some and full name on others). If you've already tried multiple times to call, you can also try emailing DEO.EmploymentAssistance@deo.myflorida.com with your claimant ID, last four of SSN, and a brief explanation of your issue. Sometimes they respond within a few days.

After I got my account unlocked, I also had to complete a fact-finding questionnaire that appeared in my CONNECT inbox. Make sure you check there daily once you get back in. They don't always notify you when they add new requirements, and if you miss the deadline to complete it, your claim could be denied automatically.

anyone else notice the deo website is extra glitchy on weekends?? i swear they do maintenance and break things every time!

my cousin had this problem and she just kept calling like 50 times until she got through lol persistence is key

Quick update on phone numbers - the most reliable one right now seems to be 1-833-FL-APPLY (1-833-352-7759), but you need to call between 7:30-8:00 AM for the best chance of getting through. Also, make sure you're selecting option 2 for claimant assistance and then option 4 for claim-specific questions when prompted. This routing tends to have more agents available.

I'm going through the exact same nightmare right now! Been trying to call for 3 days straight and getting disconnected every single time. My account got locked after ID.me verification too, and they're saying my documents are insufficient without telling me what's wrong with them. I uploaded everything they asked for - driver's license, Social Security card, bank statements, W-2s - and it's still not enough apparently. The worst part is I can't even log into CONNECT to see if there are any new messages or requirements because the account is completely locked. I'm supposed to certify for benefits this week but can't access anything. Has anyone found a way to unlock their account without having to get through on the phone? This is beyond frustrating when you're already struggling financially and need these benefits to survive.

I'm dealing with the exact same phone disconnection issue! Been trying to call DEO for the past week and getting cut off during their automated message every single time. It's like their system is programmed to fail. What's really frustrating is that I completed my ID.me verification successfully (got the confirmation email and everything), but now my CONNECT account shows some vague "pending review" status that's been stuck for over two weeks. I can't even request my certification because the system won't let me proceed. Has anyone tried calling their local CareerSource office? I'm wondering if they can help with DEO issues or at least provide some guidance on what to do when you're completely locked out of the system. At this point I'm willing to drive somewhere in person if it means talking to an actual human being who can help! The timing couldn't be worse - my savings are almost gone and I have bills piling up. This whole system feels designed to make people give up on their legitimate benefits.

I'm so sorry you're dealing with this - the DEO phone system and ID.me verification issues are absolutely maddening right now. I went through something similar last month and it took me over a week of constant calling to finally get through. A few things that helped me: First, definitely try the early morning approach everyone mentioned (7:30 AM sharp). Second, when you do get through, immediately ask for your case to be escalated to a supervisor if the first agent seems unsure about anything. Third, keep detailed notes of every call - date, time, agent name if they give it, and exactly what they tell you. This helped when I had to call back multiple times because different agents were giving me conflicting information. Also, double-check that your name appears EXACTLY the same on all your documents. My account got locked because my ID.me had my full middle name but my original application only had my middle initial. Something that small can trigger their system to flag your account as having "insufficient documentation." Hang in there - I know it feels impossible but people do eventually get through and get their accounts fixed. The system is broken but persistence does pay off eventually.