Completed ID.me verification but DEO CONNECT still locked - need urgent help

This is a super common issue after ID.me verification - the systems don't sync automatically. You need to email DEO directly and tell them you completed your ID.me verification but your account is still locked. Try sending an email to DEO.Identityverification@deo.myflorida.com with your claimant ID number, full name as it appears in CONNECT, and the date you completed the ID.me verification. Make sure to use the subject line 'ACCOUNT LOCK REMOVAL REQUEST' so it gets flagged. This worked for me and 3 other people I know who had the same issue. Should get resolved within 48-72 hours if you use that exact email.

idk bout everybody else but when this happened to me last month it took like 8 days for them to fix it after id.me verification... the systems r totally separate & deo is slow af updating thier side lol

I had the EXACT same issue and it nearly drove me crazy!!! After completing ID.me it took another week for my account to unlock. DEO told me their system only updates verification statuses once a week on Thursdays (which makes ZERO sense). Try calling 321-754-9289 which is supposed to be a direct line to the verification department.

I went through this exact nightmare last month. After trying for DAYS to reach someone at DEO with no luck, I finally used Claimyr (claimyr.com) to get connected to a DEO agent. It cost money but was worth every penny because I got my account unlocked the same day. They have a video showing how it works: https://youtu.be/UzW_hbUy-ss?si=zORd51jeq1GX5Ldj The DEO agent I spoke with said they're dealing with thousands of these ID.me verification issues and have a massive backlog. If you explain that you're locked out and have already completed the verification, they can manually review and unlock your account while you're on the phone.

Your best option is to email Monica.Greenlee@deo.myflorida.com - she's a supervisor in the ID verification department. Include your full name, claimant ID, date of birth, phone number, last 4 of SSN, and the exact date you completed ID.me. Put "URGENT: CONNECT ACCOUNT LOCKED AFTER ID.ME VERIFICATION" in the subject. Alternatively, you can try contacting your state representative's office and ask them to submit an inquiry on your behalf. This often gets faster results because DEO prioritizes responses to government officials. Find your rep here: https://www.myfloridahouse.gov/findyourrepresentative The disconnection between ID.me and CONNECT is a known issue that DEO has been struggling with since they implemented the new verification requirement in 2025. For some reason, the automated sync doesn't work properly and requires manual intervention.

why do they make everythng so complicated?? my sister hd this problem too and she ended up having to go in person to career source to get it fixed!!! took her entire day but atleast it got fixed that day.

THE ENTIRE FLORIDA UNEMPLOYMENT SYSTEM IS DESIGNED TO FRUSTRATE PEOPLE INTO GIVING UP!!!! I've been fighting with them for MONTHS about various issues. The ID.me verification is just their latest hurdle to deny benefits. They KNOW the systems don't talk to each other properly but they refuse to fix it because it saves them money when people give up. I finally got my account unlocked by filing a complaint with the Inspector General (http://www.floridaoig.com/) and mysteriously my account was fixed 2 days later. COINCIDENCE? I DON'T THINK SO!!

UPDATE: I just saw that DEO posted about this specific issue on their Twitter account yesterday. They acknowledged a backlog with ID.me verifications and said they're working through them manually. They're prioritizing accounts in order of verification completion date. They also said you can request expedited review if you have an imminent claim week deadline by calling 833-FL-APPLY and using option 5, then 7, then 2 to reach the ID verification team directly. They've apparently added more staff to handle these issues.

FINAL UPDATE: My account is finally unlocked! The phone option that @helpful_guidance suggested worked. I got through this morning, they confirmed they could see my ID.me verification was complete, and unlocked my account while I was on the phone. I was able to log in immediately after hanging up. For anyone else with this issue: 1. Call 833-FL-APPLY 2. Use option 5, then 7, then 2 3. Be prepared with your claimant ID and verification date Thank you everyone for all your help! This community is amazing.