Can't reach Florida Unemployment? Claimyr connects you to a live DEO agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the DEO
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the DEO drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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ID.me verification nightmare - locked out of CONNECT for a year with wrong emails attached
So frustrated I could scream!!! I've been locked out of my CONNECT account for over a YEAR because of this stupid ID.me verification. I can see through the portal preview that I have benefits sitting there ($4,200+) but can't access them! Every time I try to log in or file a new claim, the system blocks me. The worst part? I just found out there are TWO email addresses linked to my ID.me account that aren't even mine!! I've emailed DEO support like 8 times over the past year and gotten ZERO response. When I contact ID.me support about the wrong emails, they just give me the runaround and refuse to fix the issue. Has anyone dealt with this nightmare before? How did you get it resolved? I'm at my wit's end and really need that money...
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Did you try reaching out to ID.me directly about the incorrect emails? I know when I had issues, I had better luck contacting them through their help.ID.me portal rather than through DEO. Sometimes the two systems don't communicate properly, and fixing it on the ID.me side first can resolve the DEO lockout. Also, make sure to check if your CONNECT account might be locked for additional reasons beyond ID.me - sometimes there are multiple holds on an account that need to be addressed separately.
I've contacted ID.me multiple times and they keep telling me they "don't see any issues on their end" and to contact DEO. Then DEO never responds or says to contact ID.me. It's a nightmare loop of nobody taking responsibility! But I'll try the help.ID.me portal specifically - maybe that will get me to a different department.
Just checking back - have you had any success with any of these suggestions? The constituent services email usually responds within 5-7 business days, so you should hear something soon if you emailed them.
UPDATE: I finally got through!!! After trying several suggestions here, what finally worked was a combination of things. I used Claimyr to get through to a live agent, and I followed the advice about requesting an "Identity Verification Reset" and mentioning the tier 2 specialist. The agent confirmed there was a mismatch between my CONNECT profile and ID.me verification data - apparently the wrong emails were pulling from an old tax filing system? They put in a request to reset the verification and unlink/relink my ID.me. Got an email this morning that my account is now accessible! THANK YOU all for your help - I would have given up without these suggestions!
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One more tip - when you do finally get to speak with someone at DEO, be sure to ask them to leave detailed notes in your file about what you discussed and any next steps. Then get the agent's name and ID number. This helps if you have to call back again and get a different person. It prevents you from getting conflicting information.
UPDATE: I finally got through to DEO this morning! Turns out my claim was flagged because my previous employer reported a slightly different end date than what I put on my application (off by just 3 days). The agent said this automatically triggered an investigation. She put notes in my file that this was a minor discrepancy and moved my claim to be reviewed by an adjudicator. Still no guarantee on timeline but at least I know what's happening now. Thanks everyone for your advice!
That's great progress! Now that they know it's just a minor date discrepancy, it should move faster. Did they give you any estimate of when it might be resolved?
Typical DEO nonsense! Flagging an entire claim and withholding benefits for WEEKS over a 3-day difference in dates. This is exactly why the system is broken. Glad you got some answers though!
How to access DEO CONNECT account for W2s after moving states and losing ID.me phone access?
I relocated from Florida to New York in September after escaping a difficult domestic situation, and now I'm trying to get my tax documents together. I need to access my W2 form from my Florida unemployment benefits, but I can't log into my CONNECT account because the ID.me verification requires my old phone number which I no longer have access to. I've tried calling the DEO but keep getting disconnected before speaking with anyone. Has anyone dealt with this out-of-state access issue before? What's the process for retrieving tax documents when you can't complete the ID.me verification? Getting anxious as tax deadline is approaching...
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Update on the ID.me issue - they recently changed their recovery process. If you go to id.me and click "sign in" then "trouble signing in" they now have an option specifically for "I don't have access to my phone number anymore." It will take you through a special verification process using your ID and possibly a video call verification. I just helped my sister do this last month and it worked even though she moved from Florida to Texas.
Oh that's perfect! I'll try that route first thing tomorrow. Did she need to do the video verification call or was just uploading ID enough? Just trying to prepare for what I'll need to have ready.
She did end up needing the video call, but it only took about 5 minutes. Make sure you have your driver's license or state ID and are in a well-lit room. They just ask you to hold up your ID and then look at the camera to verify it's really you. Pretty straightforward!
UPDATE: Just wanted to let everyone know what worked! I followed the advice about the ID.me trouble signing in process and was able to do the video verification to change my phone number. Once that was updated, I could get into my CONNECT account and download my tax documents! Thanks everyone for your help - especially the tip about the new ID.me recovery option, that was exactly what I needed.
Great to hear you got it resolved! This is helpful information for others in similar situations. Did you have any trouble once you got into the CONNECT system, or were the tax documents easy to find?
The documents were under "Determination, Monetary & Pending Issue Summary" and then there was a section for tax forms. Took me a minute to find it but wasn't too difficult once I was actually logged in. Thanks again for all the help!
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one time my payment said paid on friday but didn't hit til wednesday the next week. banks r weird with ach transfers sometimes they batch process them
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DEO DOESN'T CARE!!! They want people to pay twice! I KNOW ppl who had wages garnished even after paying!!!
While DEO has many issues, they don't intentionally collect twice. I've helped dozens of people with overpayment problems, and every legitimate payment is eventually recognized. The key is documenting everything and being persistent with appeals. The system is broken, but if you follow the proper channels, it does get resolved.
UPDATE: I wanted to let everyone know what worked for me. I tried several of the suggestions here: 1. Sent the certified letter with all my documentation to the appeals address 2. Visited my local CareerSource office (thanks for that tip!) 3. Eventually used Claimyr to get through by phone The CareerSource visit was actually the most helpful - they have a direct line to DEO and filed a case for me. Two weeks later I received confirmation that they found my payment and are canceling the collection notice! Thanks everyone for the help during this stressful time. For anyone else dealing with this: DOCUMENT EVERYTHING and be persistent!
So glad you got it resolved! CareerSource was my lifesaver too - they don't advertise those DEO connections enough.
Great outcome! Thanks for updating - it helps others who might be facing the same issue.
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Update: finally got thru at 11:30pm! System is working now if anyone still needs to claim
still not working for me, keeps giving me the stupid loading circle then timing out. this system is absolute trash
UPDATE: Finally got both weeks claimed! For anyone still struggling, I followed the advice to use Chrome incognito mode at 5am this morning and got through with no issues. The system was super fast compared to yesterday. Thanks everyone for your help and suggestions!
Thanks for sharing! I was able to get through too using the early morning trick. My payment is now showing as processed in the system!
ID.me account says "already verifies another account" - can't authenticate DEO account after phone shut off
I'm freaking out right now because I can't access my DEO CONNECT account! My cell service got disconnected because I couldn't pay the bill (obviously, since I need unemployment benefits). Now I can't receive any authentication texts. I tried updating my contact info through the automated phone system to use my backup email instead. When I attempted to verify with ID.me using this email, it gave me an error message saying "this ID.me account already verifies another account." I'm completely locked out with bills piling up! Has anyone dealt with this authentication nightmare? How do I fix this without an active phone?
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same problm here but it was cuz i had 2 different emails. one from when i filed in 2020 and another i was using now. the system got confused. anywayz i just gave up and used my moms phone # instead lol
UPDATE: I finally got this resolved! I ended up using Claimyr to reach a DEO representative after CareerSource said they couldn't help with ID.me issues directly. The DEO agent explained that when my phone was disconnected, someone else was assigned my old number, and they had tried to use ID.me with DEO (what are the odds??). That created the conflict in their system. The agent submitted a ticket to their IT department and had me create a brand new ID.me account with a completely different email. After 4 days, I received an email with special instructions to link the new ID.me to my existing CONNECT account. Everything's working now and I can access my account again! Thanks everyone for your help - this system is such a nightmare to navigate.
Glad you got it sorted out! The same thing happened to me - it's crazy how these weird technical issues can completely block access to critical benefits. Good thing you persisted!
thx for updating us!! so many ppl never post what finally worked lol
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back in 2020-2021 we had all those federal extensions that congress had to keep voting on... maybe thats what ur thinking of? but those r long gone now
Update: I called my CareerSource office back and spoke to a different person. Turns out the July 31 thing they mentioned was about some workshop deadline for certain claimants, not about benefits ending! Totally not what I thought they said. So relieved my benefits will continue normally. Thanks everyone for clearing this up!
Glad you got it sorted out! That makes sense - CareerSource often has workshops and program deadlines that are separate from your actual unemployment benefits. Always good to double-check these things.
Just discovered EmployFlorida registration requirement holding up my DEO payments since March
I've been pulling my hair out trying to figure out why my claim has been stuck with a 'pending issue' since filing on 3/26. After DOZENS of calls over the past 2 months (seriously, I called at least 3-4 times every day), I finally got through to an actual human at DEO yesterday. Guess what the mysterious 'pending issue' was? Apparently I was supposed to register on employflorida.com! The rep asked about vocational training and other stuff I had NO CLUE about. Not once during the entire application process did anyone tell me I needed to register on a completely different website to get my benefits! Is this new? Did everyone else know about this requirement? The CONNECT system never gave me any indication this was what was holding up my payments for over 7 weeks! Just sharing so others don't waste two months waiting like I did.
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After I registered with EmployFlorida I still had to wait like 3 weeks before someone at DEO manually cleared the hold on my account. Just registering doesn't automatically fix it in my experience. You really have to stay on top of them!
That's frustrating! I'll make sure to follow up after registering. Thanks for the heads up!
For anyone else with this issue - make sure you complete ALL parts of the EmployFlorida registration: 1. Basic profile with contact info 2. Work history (similar to your CONNECT application) 3. Skills assessment (at least the initial one) 4. Background information section 5. Resume upload or creation Missing any of these can result in your registration being considered incomplete, which won't resolve the pending issue in CONNECT.
NebulaKnight
Just want to add one more thing - while there are no extensions available right now, it's important to keep checking. During economic downturns, both the state and federal government sometimes create temporary extension programs. For example, during the 2008 recession and the pandemic, multiple extension programs were created.\n\nIf Florida's unemployment rate goes above 5%, the maximum benefit weeks will automatically increase (this is checked annually). And if there's a new recession, Congress might pass new federal extensions.\n\nWhile neither is likely in the immediate future, it's good to stay informed about any changes by regularly checking the DEO website.
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Amara Adeyemi
That's a good point, I'll definitely keep an eye on any news about extensions. In the meantime, I've scheduled an appointment with CareerSource for tomorrow. Thanks everyone for the advice and information - really helps to know what my options are!
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